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Online Customer Support Representative Jobs in Silver Spring, MD

Infinity.co

Customer Support Representative

Baltimore, MD

$16 - $21.50/hr

* Be accountable for all support cases for US customers and be the first point of escalation should ... Represent the department at all times both onsite and offsite. Attend social events and company ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate ... Represent the department at all times both onsite and offsite. Attend social events and company ...

Koalafi

Merchant Support Representative

Washington, DC · Remote

$21/hr

Their 2M+ customers love us because we provide a flexible way for them to make payments and give ... What You'll Do We are in search of a Merchant Support Representative to assist in providing ...

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Victra

Sales Support Rep Part-Time

Burke, VA · On-site

$18.75 - $25.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Victra

Sales Support Rep Part-Time

Chantilly, VA · On-site

$19.75 - $26.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Victra

Sales Support Rep Part-Time

Alexandria, VA · On-site

$18.50 - $25.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

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Online Customer Support Representative information

See Silver Spring, MD salary details

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How much do online customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online customer support representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Silver Spring, MD?

The most popular types of Customer Support Representative jobs in Silver Spring, MD are:

What are popular job titles related to Online Customer Support Representative jobs in Silver Spring, MD?

For Online Customer Support Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Silver Spring, MD look for?

The top searched job categories for Online Customer Support Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Online Customer Support Representative jobs?

Cities near Silver Spring, MD with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Support Representative

Infinity.co

Baltimore, MD

$16 - $21.50/hr

Full-time

Re-posted 7 days ago

Job description

 
  • Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes.
  • Carry out regular audits for your portfolio of customers and report back to CSM’s where necessary. Document all updates and findings against each customer within Infinity’s internal systems.
  • Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers.
  • Manage your time efficiently to prioritize complex support queries in a high-pressured environment. Main responsibilities include managing day to day general workload and other Support queues in accordance with departmental SLA’s. Always ensure deadlines are met and use initiative, keeping the business vision at the forefront of your decisions.
  • Be confident on the phone and able to engage with all levels of contacts within the client accounts.  Ability to handle complex and challenging conversations.
  • Show commercial awareness and be mindful of the contract value for the customers you assist on a daily basis. Be responsible for the setup and accuracy of the billing of US accounts each month. 
  • Be active in gaining constant positive feedback in forums, such as the Google Apps Gallery, maintaining the company’s high Net Promoter Score. One of the team’s USP is our “very helpful and efficient Support Team”. This is an expectation we continue to fulfill and exceed on a daily basis.
  • Attend offsite face-to-face meetings where required to help assist CSM’s and take onboard any operational actions for the customer. Always ensure full and comprehensive notes have been taken and documented within Infinity internal systems.
  • Represent the department at all times both onsite and offsite. Attend social events and company functions at every possible opportunity. Aspire to maintain the professional, knowledgeable, helpful and approachable reputation of the department.
  • Provide additional ad hoc support to the Customer Experience department as and when required, such as help writing training content, produce process documents etc. 
  • Suggest improvements where applicable and encourage a positive adoption of new processes to newer members of the team. Ability to thrive in a startup environment with enthusiasm and want to make a big impact.

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