ZipRecruiter

Log In

2

Remote Customer Support Representative Jobs in Silver Spring, MD

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You\'ll manage a team of Customer Support Representatives, own SLAs and escalations, and take ... Fully remote work, with a thriving company culture * Robust medical, dental, and vision plans ...

next page

Showing results 1-20

All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Silver Spring, MD

Remote Customer Support Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do remote customer support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer support representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Silver Spring, MD?

The most popular types of Customer Support Representative jobs in Silver Spring, MD are:

What are popular job titles related to Remote Customer Support Representative jobs in Silver Spring, MD?

For Remote Customer Support Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Silver Spring, MD look for?

The top searched job categories for Remote Customer Support Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Customer Support Representative jobs?

Cities near Silver Spring, MD with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Now Hiring: Remote Customer Support Specialist

Superior Virtual Solutions, LLC

Arlington, VA • Remote

$13 - $15/hr

Full-time

Posted 19 days ago

Job description

Looking for a remote opportunity where you can make a difference? We're seeking motivated individuals to join our team as Remote Customer Support Specialists. In this role, you’ll be the first point of contact for customers of various clients, delivering exceptional service and maintaining accurate records.

Key Responsibilities:

  • Manage inbound and outbound customer calls

  • Resolve questions and concerns with professionalism and empathy

  • Accurately enter customer data into the system

  • Provide follow-up support to ensure high satisfaction

  • Meet performance goals to unlock promotions and bonuses



Requirements

Qualifications:

  • High school diploma or equivalent

  • Strong verbal communication and listening skills

  • Familiarity with Microsoft Office and general computer literacy

  • Reliable high-speed internet and a quiet home workspace

  • Availability for flexible scheduling, including nights/weekends

Technical Requirements (must be met before certification begins):

  • Windows 11 OS with a minimum of 16GB RAM

  • Desktop or laptop only (no Macs or Chromebooks)

  • Dual monitors, noise-canceling USB headset, hardwired internet connection (not required at application)



Benefits

What We Offer:

  • Fully remote position with flexible hours

  • Competitive starting pay: $12–$15/hour

  • Growth opportunities based on performance

  • Friendly, team-driven culture with support every step of the way