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Weekend Customer Support Jobs in Silver Spring, MD

trane technologies

Customer Support Specialist

Timonium, MD · On-site

$17.25 - $23.25/hr

The Customer Specialist serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer ...

STULZ USA

Customer Support Coordinator

Frederick, MD · On-site

$21 - $23/hr

The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be ...

STULZ USA

Customer Support Coordinator

Frederick, MD

$21 - $23/hr

The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to ...

trane technologies

Customer Support Specialist

Glen Burnie, MD · On-site

$17.50 - $23.50/hr

The Customer Specialist serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

Infinity.co

Customer Support Representative

Baltimore, MD

$16 - $21.50/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Silver Spring, MD

Weekend Customer Support information

See Silver Spring, MD salary details

$11

$23

$59

How much do weekend customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend customer support in Silver Spring, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.36 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Silver Spring, MD?

The most popular types of Customer Support jobs in Silver Spring, MD are:

What are popular job titles related to Weekend Customer Support jobs in Silver Spring, MD?

For Weekend Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Silver Spring, MD look for?

The top searched job categories for Weekend Customer Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Weekend Customer Support jobs?

Cities near Silver Spring, MD with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Specialist

M2 Technology Group

Fort George G Meade, MD • On-site

$125 - $165/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Key responsibilities

  • Serve as the first point of contact for Tier 1 and Tier 2 technical support via phone, email, and chat.

  • Accurately record, categorize, prioritize, and track support tickets from the initial request through to resolution.

  • Resolve user and system issues using documented Standard Operating Procedures (SOPs).

Job description

M2 Technology Group provides high-assurance cyber and engineering support to federal, defense, and intelligence community programs. We bring that same rigor, discipline, and execution-focused approach to commercial assessments, delivering practical solutions designed for real-world operational environments.

We also have amazing benefits, check them out below!

Role Overview

As a Customer Support Specialist, you will be the primary point of contact for our users, delivering exceptional Tier 1 (Service Desk) and Tier 2 (Escalation) support. You will handle inquiries via phone, email, and chat, ensuring every customer feels heard, valued, and receives efficient IT problem resolution.

Key Responsibilities
  • Front-Line Support: Serve as the first point of contact for Tier 1 and Tier 2 technical support via phone, email, and chat.
  • Ticket Management: Accurately record, categorize, prioritize, and track support tickets from the initial request through to resolution.
  • Technical Troubleshooting: Resolve both basic and complex user and system issues using documented Standard Operating Procedures (SOPs).
  • System Operations: Monitor and support day-to-day IT operations, assisting with client, server, storage, and network devices.
  • Proactive Communication: Keep customers informed by clearly communicating ticket follow-ups, system updates, improvements, and outages.
  • Escalation Management: Effectively elevate critical issues and provide regular status updates to agency management and our global customer base.
  • Process Improvement: Actively participate in meetings to help refine and improve Help Desk processes and procedures.
  • Global Customer Care: Deliver an empathetic, high-quality customer experience, maintaining patience and sensitivity to unique dialects for customers who speak English as a second language.
Qualifications & Skills
  • 0–5 years of relevant IT or customer service experience.
  • Strong ability to prioritize tasks and execute them effectively in a high-pressure environment.
  • Excellent customer service skills with a collaborative, team-oriented mindset.
Schedule Requirements
  • Shift: This role is part of a 24/7 support environment. You will be assigned a fixed, non-rotating shift. Shift hour options include 23:00 - 07:00, 07:00 - 15:00, and 15:00 - 23:00. The current openings include 15:00-23:00 and 07:00 - 15:00. Schedule rotations may include Sunday–Thursday, Tuesday–Saturday, or Monday–Friday.
  • Flexibility: Availability to work weekends and holidays is required.
Clearance & Certifications
  • Certification: Active CompTIA Security+ certification required.
  • Clearance: Active Security Clearance with an appropriate Polygraph required.

Position requires active Security Clearance with appropriate Polygraph.

Pay Range

$125,000–$165,000

  • Please note that the listed salary range for this position at M2 Technology Group is intended as a helpful guide, not a fixed guarantee. We strive to build offers that are equitable and competitive by looking at a variety of factors. Your final compensation will be tailored based on your individual experience, educational background, specialized skills, and the specific demands of the role.
Personal Time Off & Holidays
  • Employees earn 20 Days of Personal Time Off Annually. Want more? Earn an extra day every anniversary for up to 25 Days!
  • Three Tiered Medical Plans from CareFirst BCBS
  • $5,500 Medical Opt-Out
  • Dental, Vision, LTD and STD- 100% Company-paid
401k
  • 10% Employer Contribution (No match needed!) 7% Safe Harbor - 3% Profit Sharing
  • Includes Safe Harbor and Profit Sharing - Immediate Vesting!
Training & Education Reimbursement
  • Up to $7,500 Training/Tuition Reimbursements
  • Flexible Additional Training Support Available Upon Request
Charity Donation Match
  • Feeling Charitable?
  • $250 Annual Donation Match to any Charitable Organization
Pet Adoption
  • Need a furry companion?
Referral Bonus & Company Events
  • $7,500 Referral Bonus
  • Quarterly Happy Hours, Annual Picnic, Holiday Party, Movie Nights, All Hands Meet Ups
Other Perks
  • Swag Drops!, Flexible work schedule, Employee Appreciation Awards, Work Anniversary Gifts, Newborn Gifts
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