ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Silver Spring, MD

CARFAX

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key Requirements: * US Citizenship * Experienced in coordinating high-speed internet and ...

Infinity.co

Customer Support Representative

Baltimore, MD

$16 - $21.50/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

Infinity

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

Customer Support Representative Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US ...

Infinity.co

Customer Support Representative

Baltimore, MD · On-site

$35 - $40K/hr

* Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited. Joint ownership of US customers portfolios, supporting CSMs ...

SpryPoint

Customer Support Specialist (PST)

Washington, DC · On-site

$20.50 - $27.50/hr

Position Overview As a Customer Support Specialist I, you'll be the first point of contact for clients seeking assistance with SpryPoint's applications. You'll troubleshoot issues, document solutions ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution Candidate should have working ...

next page

Showing results 1-20

All JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Silver Spring, MD

Weekend Customer Support information

See Silver Spring, MD salary details

$11

$23

$59

How much do weekend customer support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for weekend customer support in Silver Spring, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.36 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Silver Spring, MD? The most popular types of Customer Support jobs in Silver Spring, MD are:
What are popular job titles related to Weekend Customer Support jobs in Silver Spring, MD? For Weekend Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Silver Spring, MD look for? The top searched job categories for Weekend Customer Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Weekend Customer Support jobs? Cities near Silver Spring, MD with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

CARFAX

Centreville, VA

$36K - $69K/yr

Full-time

Retirement

Posted 26 days ago

Job description

Join Team CARFAX as a Customer Support Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.One last thing: Our four-day week continues in Summer 2026!
Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week,subject to change with future business needs.
What you'll be doing:
  • Customer Interaction:Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
  • Issue Resolution:Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
  • Support and Guidance:Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
  • Data Management:Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
  • Collaboration:Work closely with other departments to ensure a seamless experience for our Dealer customers.
  • Feedback and Improvement:Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.
What we're looking for:
  • Education:A high school diploma or equivalent is required.
  • Experience:Minimum of 2 years' experience in a customer service role, preferably in a call center environment.
  • Attitude:Positive, "can-do" attitude with proven problem-solving skills.
  • Communication Skills:Excellent written and verbal communication skills.
  • Technical Skills:Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
  • Adaptability:Ability to thrive in a fast-paced, dynamic environment.
  • Team Player:Collaborative mindset with flexibility to adapt to changing priorities and initiatives.
What's in it for you:
  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces
  • For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don't just take our word for it:
  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 10X Washington Post Top Workplace
  • 3X St. Louis Post-Dispatch Best Places to Work

The anticipated annual base salary range for this position is $36,000 - $69,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

Employment Type: Full-Time

Apply