Chat Support Jobs in Silver Spring, MD (NOW HIRING)

26-May-2026

US (Remote)

10735BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

The Principal Costpoint Materials Support Analyst serves as a primary support resource for customers using Costpoint Materials Management. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across procurement, inventory, and manufacturing workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed.
Successful analysts are expected to independently resolve approximately 30-40% of cases within 0-2 days through effective analysis, configuration guidance, and data correction.

• Provide phone and chat support for Costpoint Materials Management customers
• Diagnose and resolve issues related to purchase orders, inventory, manufacturing orders, vouchers, and sales orders
• Troubleshoot data, configuration, training, and system-related issues using a structured methodology
• Resolve issues through configuration guidance, workflow education, validated data corrections, or documented workarounds
• Escalate confirmed software defects or complex scenarios to senior analysts with clear, detailed documentation
• Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis
• Maintain accurate case notes and resolution documentation for knowledge sharing and handoff
• Translate technical issues into clear, business-friendly explanations for customers
• Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation

• Purchase Orders and Requisitions
• Inventory Management (including serial/lot tracking and MRB workflows)
• Manufacturing Orders, BOMs, Routings, and MRP integration
• PO Vouchers and Accounts Payable matching
• Sales Orders, shipments, invoicing, and RMAs
• Additional exposure to MRP/MPS, ECNs, materials estimating, and Supplier Portal functionality

Qualifications

Career Interests

Customer Support

Compensation Info

The U.S. salary range for this position is $71,000.00-$125,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Job Expires

24-Feb-2027