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Chat Support Jobs in Silver Spring, MD (NOW HIRING)

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

... chat, until they've solved a technical issue. • Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support). • Provide prompt and accurate feedback to ...

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

NuAxis Innovations

MAC Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Provide end-user support through chat, email, phone, and remote access. * Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and macOS. * Support hardware peripherals ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... voice, video, chat, email, and more. We are an equal opportunities employer and consider all ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security ... Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any ...

Leidos

Service Desk Support

Bethesda, MD

$21.50 - $29/hr

The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security ... Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Silver Spring, MD

Chat Support information

See Silver Spring, MD salary details

$14

$26

$46

How much do chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Silver Spring, MD? The most popular types of Chat Support jobs in Silver Spring, MD are:
What are popular job titles related to Chat Support jobs in Silver Spring, MD? For Chat Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Silver Spring, MD look for? The top searched job categories for Chat Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chat Support jobs? Cities near Silver Spring, MD with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $56,009 per year, or $26.9 per hour.

Cloud Support Engineer

Wave Welcome

Clinton, MD • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Wave Welcome is a rapidly growing tech startup that specializes in delivering digital transformation and IT modernization services to medium sized organizations. We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with technical issues.
Responsibilities:
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including cloud setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track technical issues through resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support).
• Provide prompt and accurate feedback to stakeholders.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with leadership to ensure production environments are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain collaborative relationships with clients.
Qualifications:
Required:
• 3+ years of AWS experience.
• Customer service oriented.
• Strong written, verbal and troubleshooting skills.
• Proven work experience as a Cloud Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., ConnectWise).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
Preferred:
• AWS Solutions Architect certification is a plus.
• AWS certifications and at least 3 years’ experience working with AWS.
• Microsoft certifications and at least 3 years’ experience working with Microsoft.
• Experience with flying drones with streaming capabilities.
• Experience with surveillance cameras.
Company:
Wave Welcome arose from the realization that processes and procedures are often what prevent organizations from succeeding. Founded in 2020, the company is headquartered in Oxon Hill, USA, with a team of 2-10 employees. The company is currently Early Stage.

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