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Remote Chat Support Assistant Jobs in Baltimore, MD

GFT.

Cost Engineer / Estimator

Baltimore, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

GFT.

Cost Engineer / Estimator

Owings Mills, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

GFT.

Cost Engineer / Estimator

Owings Mills, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Baltimore, MD

Remote Chat Support Assistant information

See Baltimore, MD salary details

$11

$18

$26

How much do remote chat support assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote chat support assistant in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Baltimore, MD?

The most popular types of Remote Chat Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Chat Support Assistant jobs?

Cities near Baltimore, MD with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Text and Chat Counselor (Full-Time) (11786)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$22 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Text and Chat Counselor 
Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply