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Remote Chat Support Assistant Jobs in Baltimore, MD

GFT.

Cost Engineer / Estimator

Baltimore, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

GFT.

Cost Engineer / Estimator

Owings Mills, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

GFT.

Cost Engineer / Estimator

Owings Mills, MD · On-site +1

$115K - $140K/yr

This position can be remote with periodic travel to client offices and project sites. This position ... Cost Estimating Support * Assist in the preparation of conceptual, preliminary, and detailed ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Baltimore, MD

Remote Chat Support Assistant information

See Baltimore, MD salary details

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How much do remote chat support assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote chat support assistant in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Baltimore, MD?

The most popular types of Remote Chat Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Chat Support Assistant jobs?

Cities near Baltimore, MD with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 2% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Chat Support Specialist (Remote)

Schafer Manufacturing Co

Baltimore, MD • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Schafer Manufacturing Co is seeking a Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients via online chat. This position is fully remote and offers a flexible work schedule.

Key Responsibilities:
  • Respond to customer inquiries and provide support via online chat
  • Troubleshoot technical issues and provide solutions
  • Escalate complex issues to the appropriate department
  • Document customer interactions and resolutions
  • Maintain a high level of customer satisfaction
  • Collaborate with team members to improve processes and customer experience
Qualifications:
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • Ability to work independently and collaboratively in a remote environment
  • Knowledge of manufacturing processes is a plus

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