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Remote Ticketing Jobs in Baltimore, MD (NOW HIRING)

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Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What are the most commonly searched types of Ticketing jobs in Baltimore, MD?

The most popular types of Ticketing jobs in Baltimore, MD are:

What are popular job titles related to Remote Ticketing jobs in Baltimore, MD?

For Remote Ticketing jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Baltimore, MD look for?

The top searched job categories for Remote Ticketing jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Ticketing jobs?

Cities near Baltimore, MD with the most Remote Ticketing job openings:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Baltimore, MD as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, 2% Temporary, and 12% Contract. Highlights an 100% Remote job distribution.

Help Desk Tier I Specialist - Remote after 8 weeks of training

RCG Inc

Silver Spring, MD • On-site, Remote

$18 - $20/hr

Full-time

Posted 28 days ago

Job description

Location: Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 Weeks Onsite Training Required

Hourly Rate: $18.00 - $20.00 per hour
Operating Hours: Monday Friday, 7:30 AM 8:00 PM (assigned 8-hour shift within operating hours)
Clearance Requirement: U.S. Citizenship Required | Public Trust Eligible

Who We Are

RCG, Inc. is a growing federal contracting company proudly Certified as a Great Place to Work. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.

The Opportunity

RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.

Due to the secure nature of this government agency, candidates must be U.S. citizens and eligible to obtain a Public Trust clearance. Please note that employment is contingent upon successful completion of a government background investigation, which may take several weeks.

What You'll Do

  • Manage Active Directory user and computer accounts
  • Process user account requests and forms
  • Support BitLocker, McAfee encryption policies, and endpoint security requirements
  • Install, configure, troubleshoot, and deploy hardware and software
  • Provide desk-side and remote technical support to end users
  • Support conference room and multimedia technologies
  • Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
  • Provide technical support via phone, email, chat, and remote support tools
  • Utilize BeyondTrust Remote Support software to assist users remotely
  • Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
  • Assist users with software installations and peripheral configurations
  • Identify and implement process improvements
  • Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
  • Support special events, meetings, conferences, and IT asset inventories
  • Create, update, and manage incidents and service requests in ServiceNow
  • Develop and maintain user-facing and internal knowledge base articles
  • Maintain inventory of IT equipment and supplies
  • Escort IT vendors onsite as required
  • Provide Commercial Off-The-Shelf (COTS) application support
  • Assist with desktop operating system updates and security compliance
  • Prepare and provision new computers and mobile devices
  • Configure and support DoD Common Access Cards (CAC)
  • Configure Cisco VPN user accounts and endpoint clients
  • Support onboarding and offboarding activities
  • Create and distribute meeting invitations using Google Meet and Webex
  • Provide VIP-level support and priority issue resolution
  • Participate in team meetings and knowledge-sharing activities

What We're Looking For

Required Qualifications

  • U.S. Citizenship
  • Eligibility to obtain and maintain a Public Trust clearance
  • Minimum of 1 year of IT support experience
  • Strong customer service and technical support background
  • Ability to troubleshoot desktop, network, and basic server-related issues
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Ability to work effectively both independently and as part of a team

Remote Work Requirements

  • Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
  • Ability to remain focused, responsive, and productive while working independently with minimal supervision.
  • Must maintain a professional home office environment with reliable internet access.

Technical Experience

  • Active Directory Users and Computers
  • Microsoft Windows operating systems
  • MacOS operating systems
  • Dell desktop and laptop hardware
  • Microsoft Office Suite
  • Adobe Acrobat and Adobe Creative products
  • Google Workspace (Docs, Sheets, Slides, Google Voice)
  • ServiceNow ticketing system
  • Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Basic networking concepts and troubleshooting
  • Audio/Visual technologies, including:
    • Wired and wireless microphone systems
    • Speakers and amplifiers
    • Digital mixers
    • Dante audio protocol
    • Crestron and AMX AV control systems

Preferred Qualifications

  • Associate or bachelors degree in information technology or a related field
  • Experience supporting federal government environments
  • Experience with Public Trust or other government security requirements

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join RCG?

  • Work for a company proudly Certified as a Great Place to Work
  • Support meaningful federal government missions that make an impact
  • Collaborate with talented and dedicated IT professionals
  • Gain hands-on experience with a diverse range of technologies and tools
  • Enjoy opportunities for professional growth and career advancement
  • Be part of a culture that values teamwork, innovation, and excellence

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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