IT Service Desk II
Columbus, OH · On-site +1
Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...
IT Service Desk II
Columbus, OH · On-site +1
Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...
IT Service Desk Tier 2
Columbus, OH · Remote
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Service Desk Tier 2
Columbus, OH · Remote
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Service Desk Tier 2
Columbus, OH · On-site
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Service Desk Tier 2
Columbus, OH · On-site
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Service Desk Tier 2
Columbus, OH · Remote
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Service Desk Tier 2
Columbus, OH · Remote
Proficiency with IT Service Management tools and ticketing systems. * Experience in remote troubleshooting of hardware, software, and network issues. * Communication & Collaboration: * Excellent ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
System Administrator
Columbus, OH · Hybrid
Provide support and assistance through ticketing and support solutions, addressing user inquiries and technical issues promptly. * Monitor and manage systems remotely, utilizing remote monitoring and ...
Quick apply
System Administrator
Columbus, OH · Hybrid
Provide support and assistance through ticketing and support solutions, addressing user inquiries and technical issues promptly. * Monitor and manage systems remotely, utilizing remote monitoring and ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a ticketing tool Reviewing tools, calls, and reports to define trends of issues that can be ...
IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... a ticketing tool Reviewing tools, calls, and reports to define trends of issues that can be ...
Desktop Support Technician
Columbus, OH · On-site
$19.50 - $24.75/hr
Provide onsite and remote support for hardware, software, and peripheral issues. * Deploy ... Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or ...
New
Desktop Support Technician
Columbus, OH · On-site
$19.50 - $24.75/hr
Provide onsite and remote support for hardware, software, and peripheral issues. * Deploy ... Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or ...
New
... contributing to both on-site and remote IT support needs across our organization. Key ... Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets ...
New
... contributing to both on-site and remote IT support needs across our organization. Key ... Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets ...
New
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment Company : At Cologix, our mission is to cultivate a sustainable digital world that ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment Company : At Cologix, our mission is to cultivate a sustainable digital world that ...
Data Center Operations Technician, COL5 (3rd Shift: Sun - Wed 10:00pm - 8:00am)
Columbus, OH · On-site
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
Data Center Operations Technician, COL5 (3rd Shift: Sun - Wed 10:00pm - 8:00am)
Columbus, OH · On-site
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
Service Desk Analyst
Dublin, OH · On-site
$18 - $20/hr
Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Document issues and resolutions within the ticketing system WHAT YOU BRING * 2+ years of experience ...
Service Desk Analyst
Dublin, OH · On-site
$18 - $20/hr
Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Document issues and resolutions within the ticketing system WHAT YOU BRING * 2+ years of experience ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
... remote hands services, ticketing systems, documentation practices, and customer support in a technical environment • Basic understanding of data center layouts, physical network topology, and ...
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Job description
IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
- Provide technical support to end users via phone, email, and chat.
- Diagnose and resolve hardware, software, network, and connectivity issues remotely.
- Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
- Deliver occasional on-site support for technical issues requiring physical presence.
- Document incidents, service requests, and resolutions within the IT ticketing system.
- Keep users informed with timely updates throughout the support process.
- Assist with software deployments, system updates, and IT asset management.
- Identify recurring issues and recommend process improvements and long-term solutions.
- Create and maintain knowledge base documentation.
- Follow ITIL best practices and contribute to continuous improvement initiatives.
- Support business continuity and disaster recovery testing activities.
- Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
- Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
- Experience using IT service management (ITSM) platforms and ticketing systems.
- Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
- Excellent customer service, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining a high level of service.
- Ability to explain technical concepts clearly to non-technical users.
- Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
- Experience working in an ITIL-based support environment.
- Experience with endpoint software deployment and IT asset management.
- Knowledge of business continuity or disaster recovery processes.
- Experience identifying trends and recommending service improvements.
- Work primarily from home while supporting a collaborative IT organization.
- Be part of a team dedicated to delivering exceptional customer service.
- Gain exposure to a broad range of enterprise technologies and support environments.
- Contribute to process improvements that enhance the end-user experience.
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
- 972-419-1609
- ALee@BravoTech.com
About BravoTECH
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
1996