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Remote Ticketing Jobs in Texas (NOW HIRING)

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: * ITIL certification or other relevant IT service management certifications. * Experience working in ...

New

Sangoma

IT Support Manager - Remote US

Austin, TX · Remote

Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: * ITIL certification or other relevant IT service management certifications. * Experience working in ...

New

Sangoma

IT Support Manager - Remote US

Austin, TX

... remote position in the US, we are accepting candidates from the central and eastern time zones ... Strong understanding of IT service management principles and ticketing systems. * Experience with ...

Sangoma

IT Support Manager - Remote US

Dallas, TX

... remote position in the US, we are accepting candidates from the central and eastern time zones ... Strong understanding of IT service management principles and ticketing systems. * Experience with ...

Leap Event Technology

Paid Media Specialist

Dallas, TX · On-site +1

Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools ... With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe ...

Back Bay Networks

IT Specialist

Houston, TX · Remote

This is a remote position, but candidates must be based in the Houston, TX area to support clients ... Document all work thoroughly in the ticketing system and contribute to knowledge base improvements

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Texas? The most popular types of Ticketing jobs in Texas are:
What are popular job titles related to Remote Ticketing jobs in Texas? For Remote Ticketing jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Texas look for? The top searched job categories for Remote Ticketing jobs in Texas are:
What cities in Texas are hiring for Remote Ticketing jobs? Cities in Texas with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Contact Center Associate I (Remote)

Contact Center Associate I (Remote)

TicketNetwork

Arlington, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I.
experienced Contact Center Associate I.
Primary Responsibilities:
  • Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
  • Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
  • Relaying delivery information to clients
  • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
  • Fields inbound support calls for partner sites
  • Troubleshooting and answering general questions related to client ticket requests
  • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
  • Coordinates delivery updates with clients
  • Communicates with other internal departments as necessary
  • Other tasks as assigned by management

Required Experience:
  • At least one year of experience working in a high volume call center job.
  • At least one year of experience in a professional customer service position

Other Requirements:
  • This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.

Shift:
  • Varying shifts available
  • Full time
  • Must be able to work Saturdays

Benefits:
  • Generous PTO, Floating Holidays and Mental Health days
  • Comprehensive Health, Dental & Vision Insurance
  • Company paid Life Insurance
  • Company Match on 401(k) Retirement savings
  • Complimentary event tickets
  • Monthly performance-based incentives

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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