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Ticketing Assistant Jobs in Texas (NOW HIRING)

AEG

Gameday - Ticketing Customer Service

TX · On-site

$14.75 - $19/hr

Job Function: Assist Houston Texans customer service staff at home gamedays and at other various ... Ticketing or general sales experience preferred. Title: Gameday - Ticketing Customer Service FLSA ...

Astrix Inc

Administrative Assistant

Plano, TX · On-site

$20 - $22/hr

Receptionist/Admin Assistant Location: Onsite Plano, TX Schedule: Monday-Friday, 8am-5pm Pay rate ... Critical thinking and problem-solving abilities * Tech-savvy (NetSuite, ticketing systems, Canva a ...

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Ticketing Assistant information

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How much do ticketing assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticketing assistant in Texas is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.95 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are the most commonly searched types of Ticketing jobs in Texas?

The most popular types of Ticketing jobs in Texas are:

What are popular job titles related to Ticketing Assistant jobs in Texas?

For Ticketing Assistant jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Texas look for?

The top searched job categories for Ticketing Assistant jobs in Texas are:

What cities in Texas are hiring for Ticketing Assistant jobs?

Cities in Texas with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,892 per year, or $18.2 per hour.

Director of Ticketing

Long Center for the Performing Arts

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run efficiently and with high customer service standards.

  • Manage contracts, financial operations, and event builds related to ticketing and revenue.

  • Provide strategic oversight of Tessitura and other patron-facing technologies to ensure data integrity, system optimization, and security.

Job description

About the Long Center
For Austinites of every background, the Long Center is the community gathering place that offers the most diverse programming and stunning views of the city, so that together, everyone can experience remarkable live arts and entertainment. Join us!
Position Summary
The Long Center is searching for a Tessitura champion to join our team as Director of Ticketing at our beautiful performing arts center in Austin, TX. This role provides strategic leadership for ticketing operations and customer service, and is responsible for optimizing revenue opportunities, fostering exceptional guest experiences, and ensuring our systems, services, and teams operate with efficiency, accessibility, and with a commitment to genuine hospitality.
Essential Duties and Responsibilities
Ticketing and Revenue Operations
  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run with the highest level of efficiency and customer service.
  • Establish departmental benchmarks, sales goals, service standards, and performance metrics, ensuring goals are met and regularly evaluated.
  • Manage contracts and relationships for external cultural organizations through a centralized box office program.
  • Handle accounting and financial operations including deposits, refunds, event ticketing estimates, settlements, cash/check reconciliation, recordkeeping, and reporting.
  • Oversee event builds, inventory management, dynamic pricing & rezoning, promotions, premium offerings, and ticket fulfillment processes.

Database Administration and Systems Oversight
  • Provide strategic oversight of Tessitura and other patron-facing technologies, ensuring data integrity, system optimization, security, and organizational best practices.
  • Supervise the Database Manager and contracted DBA to support the development of efficient constituent management, reporting, segmentation, and business intelligence processes.
  • Partner with Development, Marketing, Sales, Programming, Operations, and Finance teams to maximize the use of patron data and reporting tools in support of organizational goals.
  • Ensure proper utilization, maintenance, training, and support for Tessitura CRM and related and integrated technologies.

Strategic Leadership
  • Assist with the budgeting, forecasting, staffing, and planning for daily and long-term patron experience initiatives.
  • Partner with organizational leadership to develop and implement customer service, audience development, accessibility, and retention strategies.
  • Lead, coach, and develop direct reports, fostering a collaborative and high-performing team culture.
  • Attend departmental and leadership meetings and perform other duties and special projects as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • 7+ years of experience with ticketing, customer service, arts administration, venue operations, or a related field.
  • Advanced Tessitura expertise, including constituent records, system tables, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, advanced ticket order processing, reporting, integrations, and security/self-service tools.
  • Demonstrated experience leading customer-facing teams and developing service standards that enhance patron satisfaction.
  • Experience managing complex operational workflows, technology systems, budgets, and cross-functional projects.
  • Strong analytical, communication, leadership, and problem-solving skills.
  • Commitment to accessibility, inclusion, and exceptional guest service.

Physical Demands and Work Environment
This is a hybrid position with an office on the Long Center campus in Austin and the ability to work remotely as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Benefits
In addition to salary, we offer a competitive benefits package, including health, dental, vision, 401k plan with employer match, generous paid time off, and unparalleled access to arts and cultural programming.
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin's diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age. or age.

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