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Ticketing Assistant Jobs (NOW HIRING)

Genesee Theatre

Ticketing Assistant

Waukegan, IL

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL. This part-time position is responsible for providing exemplary customer service to patrons calling ...

Genesee Theatre

Ticketing Assistant

Waukegan, IL · On-site

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL. This part-time position is responsible for providing exemplary customer service to patrons calling ...

Johngore

Ticketing Staff Assistant

Baltimore, MD · On-site

$20/hr

The Part-Time Ticketing Assistant provides operational and administrative support to the Ticketing Department in the successful execution of ticketed events at the France-Merrick Performing Arts ...

AEG

Box Office Assistant - Knoxville Smokies

Knoxville, TN · On-site

$16 - $21/hr

Become proficient in SCORE CRM and Ticketmaster Ticketing. * Assist fans at the Box Office, Will Call, and with inbound sales calls on game days. * Help manage game day Box Office staff. * Fulfill ...

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Ticketing Assistant information

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How much do ticketing assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for ticketing assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

More about Ticketing Assistant jobs

What cities are hiring for Ticketing Assistant jobs?

Cities with the most Ticketing Assistant job openings:

What are the most commonly searched types of Ticketing jobs?

The most popular types of Ticketing jobs are:

What states have the most Ticketing Assistant jobs?

States with the most job openings for Ticketing Assistant jobs include:

What job categories do people searching Ticketing Assistant jobs look for?

The top searched job categories for Ticketing Assistant jobs are:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Ticketing Assistant

Genesee Theatre

Waukegan, IL

Part-time

Posted 21 days ago

Job description

Company Description

The Genesee Theatre is a local gem and vibrant performing arts venue located in downtown Waukegan, IL. The theatre hosts plays, superstar music acts and comedians as well as special events including; weddings, dance competitions, corporate events plus more.

The Genesee Theatre has an opening for a Ticketing Assistant at the Genesee Theatre in Waukegan, IL.  This part-time position is responsible for providing exemplary customer service to patrons calling or visiting the venue. 

Job Description

This position is a part-time position:

  • Assist guests in purchasing event, show and concert tickets.
  • Handle guest inquiries at the box office window and /or phone.
  • Provide outstanding customer service to guests.
  • Run, review and settle daily sales report.
  • Performs other work-related duties as assigned.
Qualifications
  • High School diploma or equivalent required.
  • Ability to work days, nights and weekends.
  • Proven customer service skills.
  • Excellent written and verbal communication skills.
Additional Information

Please visit geneseetheatre.com for more information on the theatre and shows.

Apply