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Ticketing Assistant Jobs (NOW HIRING)

Serino Coyne

Manager, Ticketing & Intelligence

New York, NY · On-site

$55K - $85K/yr

... * Assist in maintaining agency-wide and industry-wide databases as needed. * Create and manage ... Experience with ticketing within the live entertainment industry required. Specific experience with ...

baltimoreravens

$16.50/hr

Maintain a strong working knowledge of M&T Bank Stadium to assist fans with general inquiries ... • Some ticketing and/or customer service experience preferred. • Experience in the use of ...

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Ticketing Assistant information

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How much do ticketing assistant jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for ticketing assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are some common challenges faced by Ticketing Assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What jobs pay $700 a day?

For a Ticketing Assistant, earning $700 a day is uncommon as it typically reflects higher-paying roles or freelance work. Most ticketing roles pay hourly or salary wages, with higher earnings possible through overtime, bonuses, or working in specialized environments like event management or travel agencies. Achieving such daily pay usually requires additional skills, certifications, or experience in related fields.

What job makes $10,000 a month without a degree?

A Ticketing Assistant typically does not earn $10,000 a month without a degree; most entry-level roles in customer service or ticketing pay significantly less. High-paying jobs that can reach this level often require specialized skills, experience, or certifications, such as sales, real estate, or certain trades, but generally not in entry-level ticketing positions.

What are Ticketing Assistants?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a Ticketing Assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What do ticketing staff do?

Ticketing staff are responsible for selling, issuing, and managing tickets for events, transportation, or attractions. They often operate ticketing systems or point-of-sale software, assist customers with inquiries, and ensure accurate record-keeping. Good communication skills and attention to detail are important in this role.

How much do check-in agents get paid?

Check-in agents, often similar to ticketing assistants, typically earn an hourly wage ranging from $12 to $20, depending on experience, location, and employer. Salaries can increase with seniority or specialized skills such as using airline reservation systems or customer service certifications.
More about Ticketing Assistant jobs
What cities are hiring for Ticketing Assistant jobs? Cities with the most Ticketing Assistant job openings:
What are the most commonly searched types of Ticketing jobs? The most popular types of Ticketing jobs are:
What states have the most Ticketing Assistant jobs? States with the most job openings for Ticketing Assistant jobs include:
What job categories do people searching Ticketing Assistant jobs look for? The top searched job categories for Ticketing Assistant jobs are:
Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in the United States as of June 2026, with employment types broken down into 14% As Needed, 29% Full Time, 14% Part Time, and 43% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.
Manager, Ticketing & Intelligence

Manager, Ticketing & Intelligence

Serino Coyne

New York, NY • On-site

$55K - $85K/yr

Full-time

Posted 25 days ago

Job description

We are seeking a mid-level Manager to oversee ticketing strategy, sales data analysis, and industry research for clients including Broadway shows, Off-Broadway shows, and cultural institutions across New York City. A successful candidate for this position will be able to make data-driven recommendations using sales and marketing data, effectively communicate those recommendations to internal teams and external clients, implement ticket programming and optimizations, and accurately measure results overtime.

JOB RESPONSIBILITIES

Ticketing & Pricing Strategy

  • Lead and support sales analysis for clients, making data-driven, strategic recommendations on pricing models, ticket programming and distribution against revenue goals and projections.
  • Create, submit, and revise programming to support all aspects of ticketing (dynamic and variable pricing adjustments, performance scheduling, special promotions, distribution management, group sales, etc.).
  • Liaise with industry ticketing and box-office partners to implement strategies across multiple ticketing systems and sales channels.

Data Analysis & Insights

  • Effectively use sales data to anticipate trends and tell a story through clear, effective reporting and/or presentations -- translating complex data into clear, actionable strategies.
  • Collaborate with interdepartmental teams to make integrated recommendations across traditional media, digital media, marketing partnerships, social media, and more based on sales trends.
  • Leverage proprietary first-party behavioral data to inform new business strategies, growth opportunities, and audience segmentation for clients.
  • Create and distribute daily and weekly reporting as needed.

Industry Research & Expertise

  • Cultivate a deep understanding of the Broadway and live entertainment industries, seasonal variables, and the competitive landscape to be a resource for both clients and agency teams.
  • Assist in maintaining agency-wide and industry-wide databases as needed.
  • Create and manage post-trip surveys, other quantitative surveys, or qualitative research studies as needed.

JOB REQUIREMENTS

  • 3 to 5 years of experience in a relevant, data-driven role.
  • Experience with ticketing within the live entertainment industry required. Specific experience with ticketing systems regularly used on and off-Broadway (STAR/Telecharge, Nliven/Broadway Direct, Tessitura, Ticketmaster, Audience View) a plus.
  • Advanced Microsoft Excel skills are required (Macros & VBA, SUMIFS, XLOOKUP, PivotTables, charting, etc.). Experience with other data analysis or business intelligence tools (SQL, R, Python, Power BI, Tableau, etc.) a plus.
  • Strong mathematical skills, analytical skills, and financial acumen required.
  • Ability to be available evenings and/or weekends as needed required.
  • Proficiency with marketing or advertising, including media planning and digital media metrics, a plus.
  • Proficiency with qualitative and/or quantitative research a plus.
  • Meticulous attention to detail and organizational skills required.
  • Ability to collaborate seamlessly and effectively across disciplines and departments required.
  • This is a client-facing role: excellent communication skills (written, in-person, and presenting to large groups) are required.
Annual Salary
$55,000—$85,000 USD