Overview:
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
• Respond to Wired and wireless network issues
• Network account onboarding and offboarding via custom scripts
• Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network
outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated
issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
• Entra ID (Azure AD) management
• Group policy and user provisioning
• Microsoft 365 administration
• Assist with server administration tasks, including:
• Basic Windows Server maintenance
• Monitoring and performance tuning
• Patch management and updates
REQUIRED SKILLS:
• 5 Years of experience with Microsoft Entra ID and general Microsoft
administration
• 5 years of experience with Windows Server environments
• 10 years of experience in troubleshooting skills in networking (wired/wireless)
• 5+ years experience responding to help desk requests via ticketing system
• Ability to work independently and collaboratively in a team setting
• Excellent communication and documentation skills
Preferred skills:
• Experience with Deskpro ticketing system
• Experience with Active Directory, DNS, and Group Policy
• Experience with Ruckus/Brocade network switches
Skills:
Microsoft 365,Windows Server