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Ticketing Assistant Jobs in Texas (NOW HIRING)

Tamus

Ticket Office Operations Specialist

Stephenville, TX · On-site

$47K - $63K/yr

Responsibilities * Assist with event setup and management within the university ticketing system. * Build and maintain event manifests, seating configurations, pricing structures, promotional offers ...

CryptoGex

Entry Level Customer Service Assistant

Austin, TX · On-site

$18.50 - $28.50/hr

Respond to customer inquiries via phone, email, and chat in a timely manner * Assist attendees with registration issues and ticketing support * Handle and resolve customer concerns professionally and ...

AEG

Part-Time Box Office Support Representative

Houston, TX · On-site

$17.25 - $23.25/hr

Ticketing & Guest Resolution Support * Assist guests with ticket purchases, account access, and event admission inquiries. * Troubleshoot mobile ticketing issues include ticket transfers, QR code ...

AEG

Ticket Operations Representative

TX · On-site

Support the building and maintenance of events, seating manifests, ticket types, offers, FEVO links, and other Archtics programming needs. * Assist in building and managing ticketing components for ...

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Ticketing Assistant information

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$5

$18

$31

How much do ticketing assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticketing assistant in Texas is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.95 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are the most commonly searched types of Ticketing jobs in Texas?

The most popular types of Ticketing jobs in Texas are:

What are popular job titles related to Ticketing Assistant jobs in Texas?

For Ticketing Assistant jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Texas look for?

The top searched job categories for Ticketing Assistant jobs in Texas are:

What cities in Texas are hiring for Ticketing Assistant jobs?

Cities in Texas with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,892 per year, or $18.2 per hour.

Part-Time Box Office Event Representative

Houston Rockets -- Toyota Center

Houston, TX • On-site

Part-time

Re-posted 29 days ago

Job description

Part-Time Box Office Event Representative
General Description:
The Part-Time Box Office Event Representative serves as the primary guest-facing ticketing professional during events. This position assists guests with ticket purchases, ticket troubleshooting, seating inquiries, and event-related information while delivering exceptional customer service and supporting a positive guest experience.

RESPONSIBILITIES include but are not limited to:

Guest Experience amp; Ticket Resolution
  • Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
  • Troubleshoot and resolve mobile ticketing issues including ticket transfers, account access, digital ticket delivery, QR code scanning, and mobile wallet functionality.
  • Assist guests with password resets, account recovery, and navigation of ticketing applications.
  • Research and resolve ticketing discrepancies using ticketing system tools and available resources.
  • Escalate complex ticketing issues when appropriate while maintaining a positive guest experience.

Ticketing Operations
  • Process ticket sales, exchanges, upgrades, and approved relocations in accordance with departmental procedures.
  • Utilize ticketing systems to access account information, verify ticket ownership, and resolve guest concerns.
  • Maintain accuracy when handling ticket transactions and guest account information.
  • Operate ticketing software, scanners, tablets, mobile devices, and point-of-sale equipment.
Technology amp; Mobile Support
  • Assist guests with mobile applications and digital ticket management.
  • Troubleshoot issues related to account login, ticket visibility, transfer acceptance, and mobile entry.
  • Support guests using Apple Wallet, Google Wallet, and other digital ticket storage methods.
  • Demonstrate confidence utilizing tablets, smartphones, and event technology platforms.
Event Operations
  • Maintain a professional and guest-focused environment.
  • Ensure assigned workstations remain organized and operational.
  • Follow all ticketing, cash handling, and operational procedures.
  • Communicate operational concerns and guest trends to supervisors.
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

MINIMUM QUALIFICATIONS:
  • 2+ years of customer service experience creating a positive guest experiences.
  • Strong interpersonal and communication skills.
  • Demonstrated problem-solving ability and attention to detail.
  • Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments.
  • Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms.
  • Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests.
  • Experience using tablets, point-of-sale systems, or customer service technology tools.
  • Experience troubleshooting mobile ticketing, account access, and digital wallet issues.
  • Ability to maintain a positive attitude and contribute to team morale through professionalism, collaboration, and constructive communication.
  • Ability to maintain a professional appearance and adhere to departmental dress code and grooming standards.
  • Ability to remain calm and professional while assisting guests in high-volume environments.
  • Familiarity with mobile applications and digital customer experiences.
  • Must be available to work a minimum of 70% of scheduled events each month.
  • Flexible availability including evenings, weekends, and holidays.

PHYSICAL amp; MENTAL REQUIREMENTS:
  • Ability to stand for extended periods of time.
  • Ability to work indoors and outdoors in varying weather conditions.
  • Ability to lift and carry up to 20 pounds.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

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