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Remote Ticketing Jobs in Florida (NOW HIRING)

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team ... Flexible remote scheduling * Medical, Dental and Vision as well as additional employer and employee ...

Actionable Outcomes

General Application

Melbourne, FL · Remote

$75K - $130K/yr

General Application Remote, USA $75,000 - $130,000 annually + Benefits Must be a US citizen, No ... Experience with Jira or similar ticketing systems. * Familiarity with Python, R and other ...

Vispero

Technical Support Specialist

Clearwater, FL · On-site +1

$23/hr

... settings Remote Desktop and VPN environments * Strong analytical troubleshooting and problem ... Document customer interactions, common issues, and resolutions in our ticketing system. * Manage ...

Enumerate

Relationship Manager

Tampa, FL · On-site +1

$55K - $65K/yr

If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Naviga

IT Support Resource

Saint Petersburg, FL · Remote

$20.50 - $28.25/hr

Utilize remote desktop solutions (AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira. * Compliance & Security: Assist with endpoint security, MFA, and device compliance within a ...

Naviga

IT Support Resource

Saint Petersburg, FL · Remote

$20.50 - $28.25/hr

Utilize remote desktop solutions (AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira. * Compliance & Security: Assist with endpoint security, MFA, and device compliance within a ...

RIT Solutions, Inc.

IT Project Manager

Jacksonville, FL · On-site +1

$91K - $107K/yr

Evaluate and select appropriate platforms (e.g., telephony, CRM, ticketing, IVR systems) and ... Experience with remote or hybrid service center models * ITIL certification or familiarity with ...

Andor Health

Project Manager

Orlando, FL · On-site +1

... Remote / Hybrid U.S. Based Healthcare Technology About Andor Health Andor Health delivers ... Ticketing & Issue Management • Submit, prioritize, and track product and technical tickets on ...

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Florida? The most popular types of Ticketing jobs in Florida are:
What are popular job titles related to Remote Ticketing jobs in Florida? For Remote Ticketing jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Florida look for? The top searched job categories for Remote Ticketing jobs in Florida are:
What cities in Florida are hiring for Remote Ticketing jobs? Cities in Florida with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Contact Center Agent II (Remote)

Contact Center Agent II (Remote)

TicketNetwork

Edgewater, FL • On-site, Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're excited to announce an opportunity to join the TicketNetwork team as Contact Center Agent II - BOH! This role is a key position within our operations, serving as the critical link between customers and sellers. You'll handle support inquiries across multiple channels, via phone, chat, and email, while ensuring that all order, event, and delivery details are communicated accurately and efficiently to all appropriate parties. This position offers the chance to deepen your expertise, contribute to seamless customer experiences, and play an integral role in driving operational excellence.
This position requires you to have a Computer with Windows OS (No Chromebook or Mac). Please note that we will have to install specific applications on your computer.
Primary Responsibilities:
  • Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
  • Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
  • Being the intermediary between customer and seller (ie. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)
  • Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.
  • Refills and Relists orders via point of sales and partner sites to assist customers.
  • Fields inbound and outbound support calls, emails, or chats for partner sites.
  • Answering questions from peers related to customer ticket requests.
  • Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.
  • Communicates with other internal departments and stakeholders as necessary.

Required Skills and Experience:
  • Must be able to make and receive calls and de-escalate/troubleshoot customer and broker order issues with relative ease.
  • Must have been a Tier 2 agent for at least 3 months.

Schedules Available:
  • 12:00 PM - 9:00 PM EST - Monday, Tuesday, Thursday, Friday and Saturday (Sunday and Wednesday OFF)

Benefits:
  • Flexible remote scheduling
  • Medical, Dental and Vision as well as additional employer and employee paid benefits
  • Generous PTO, Floating Holidays, Mental Health days and company observed holidays
  • 401k and employer match
  • Annual voucher for live event tickets
  • Much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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