Ticketing Associate Jobs in Florida (NOW HIRING)

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Mission
The Tampa Bay Buccaneers organization's vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Position Description
The Guest & Member Relations Associate is responsible for providing exceptional, relationship-based service to General Season Pass Members and managing a dedicated book of business and contributing to retention, revenue generation, and member satisfaction. The Associate executes the department's retention, engagement, and service strategies through proactive outreach, personalized communication, and high-quality support across all membership touchpoints.
Essential Functions

• Member Relationship Management & Service Execution
  • Deliver exceptional, personalized service to Season Pass Members to strengthen loyalty, satisfaction, and long-term retention.
  • Manage a dedicated book of business, maintaining consistent communication through outbound/inbound calls, emails, meetings, and in-person interactions.
  • Serve as the primary point of contact for assigned members, assisting with account needs including relocations, mobile ticketing, Krewe Card issues, payments, and benefit fulfillment.
  • Resolve member questions, concerns, and escalations promptly and professionally, ensuring a positive experience and reinforcing membership value.

• Retention, Revenue & Engagement Initiatives
  • Drive renewals, referrals, add-ons, and upgrades by identifying member needs and proactively offering solutions or additional inventory.
  • Execute targeted outreach campaigns-including cancellations, past-due accounts, survey follow-ups, event invitations, and renewal likelihood outreach.
  • Support departmental revenue goals by utilizing relationship-building skills and understanding member preferences, usage, and account history.

• Operational Support & Account Management
  • Maintain accurate and updated member information in CRM and ticketing systems, including account notes, payment updates, transfer requests, and ticketing resolutions.
  • Process account-related transactions such as payments, relocations, seat changes, and service adjustments with accuracy and efficiency.
  • Assist with billing questions, payment plan information, and compliance follow-up as directed by leadership.

• Event, Gameday & Experience Support
  • Serve as a frontline representative at all member-facing events including gamedays, Draft Party, Training Camp, autograph sessions, facility tours, and exclusive experiences.
  • Assist in the execution of member presales and on-sales such as annual relocations, playoff presale windows, training camp access, draft party ticketing, and Krewe Perk Selection.
  • Provide onsite support to ensure smooth event operations and an exceptional member experience.

• Cross-Department Collaboration
  • Partner with internal teams-including Ticket Operations, Marketing, Premium, Finance, and Game Day Operations-to ensure accurate and timely delivery of member benefits, communications, and experiences.
  • Share trends, member feedback, and operational issues with the Manager to support process improvement and departmental efficiency.

Management Responsibilities

• This position does not manage employees.

Skills & Abilities

• Strong written and verbal communication skills
• Skilled in conflict resolution and constructive feedback
• Active listening and interpersonal awareness
• Strong decision-making and problem-solving abilities
• Effective time and resource management
• Ability to prioritize tasks and meet deadlines
• Strong organizational and follow-up skills
• Ability to manage multiple projects simultaneously
• Ability to understand and meet customer needs
• Strong service orientation and relationship-building skills
• Conflict resolution and issue management
• Openness to feedback and continuous improvement
• Willingness to learn new systems or technologies
• Flexibility in a fast-paced, changing environment
• Strong attention to detail and accuracy

Additional Skills & Abilities

• A positive and resilient team-centric attitude with a professional demeanor

Experience & Education

• Proven experience using relationship-based selling skills over the phone, through writing, and in-person communication channels

• A Bachelor's Degree or commensurate work experience

• One or more years of customer service and/or retention experience

Technical Knowledge

• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) or comparable tools
• Experience using collaboration platforms such as Teams, Zoom, or similar

Additional Technical Knowledge

• Experience using Archtics ticketing system and Salesforce CRM preferred

Work Environment

• Must be comfortable working in a high intensity setting, meeting tight deadlines and delivering quality results
• Stressful and demanding work environment in executing work on short deadlines
• May have to work occasional holidays
• Extended evening, weekend work hours sometimes required
• Required to work all home games
• Required to drive company vehicle, personal vehicle, or golf cart

Physical Fitness Standards

• Computer and desk work a significant part of daily activities
• Ability to work in noisy environments
• Sitting, standing, working with hands for extended periods of time
• Must be able to perform occasional physical tasks, which may include working outdoors for extended periods in varying weather conditions, including extreme heat

Equal Opportunity Employer
Buccaneers Team LLC (the "Club") provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.
Disclaimer
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Club reserves the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Club's business, competitive considerations, or the work environment.
Accommodations
Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.
At-Will Employment
The position covered by this Job Description is expressly declared to be "at will," meaning the Club has the right to terminate the employee's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee.
Privacy Notice
Any personal information that you provide to the Club as part of the recruitment process may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Club. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions, and analytics related to the Club's recruitment practices. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Club, including sending you correspondence or general information relating to employment. Your personal data may be disclosed to Club affiliates and to third-party organizations providing services to the Club. Your personal data will be retained in accordance with the Club's document retention policies and applicable laws.
It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.