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Remote Desk Research Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Answering and researching questions about the software's features. * Troubleshooting and resolving ...

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Analyze customer needs and requirements and research ServiceNow and other various sources of ... Capable of working independently and in collaboration with remote resources to meet deadlines.

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Analyze customer needs and requirements and research ServiceNow and other various sources of ... Capable of working independently and in collaboration with remote resources to meet deadlines.

EVENING POST GROUP

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

... research, and drafting of arguments and briefs at the Regional Office, Board and CAVC levels. This ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · On-site +1

$62K - $104K/yr

... research, and drafting of arguments and briefs at the Regional Office, Board and CAVC levels. This ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

... research, and drafting of arguments and briefs at the Regional Office, Board and CAVC levels. This ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

GAI Consultants

Project Accountant I

Jacksonville, FL · Remote

$53K - $70K/yr

This is a hybrid/remote position. Competencies: Ability to work as part of a team. Written ... Ability to identify and seek needed information/research skills. Analytical thinking skills. Detail ...

All JobsDesk Research JobsRemote Desk Research JobsRemote Desk Research Jobs in Florida

Remote Desk Research information

What is a remote desk researcher?

A Remote Desk Researcher is a professional who gathers, analyzes, and reports on information using online resources and databases from a remote location. Their work typically involves searching for data, reviewing literature, compiling reports, and synthesizing findings to help organizations make informed decisions. Desk research is also known as secondary research, as it relies on existing information rather than gathering new data through fieldwork. This role is well-suited for individuals with strong analytical, organizational, and communication skills who can work independently without needing to be on-site.

What is the difference between Remote Desk Research vs Remote Data Analyst?

AspectRemote Desk ResearchRemote Data Analyst
Required CredentialsBachelor's in research, social sciences, or related fieldsBachelor's or higher in data science, statistics, or related fields
Work EnvironmentPrimarily independent, using online resources and databasesAnalyzing datasets, using statistical tools and software
Employer & Industry UsageMarket research firms, consulting, academiaTech companies, finance, healthcare, marketing
Common Search & ComparisonRemote Desk Research vs Remote Data Analyst

Remote Desk Research involves gathering information from online sources, focusing on qualitative data collection. Remote Data Analysts interpret and analyze data sets to generate insights. While both roles require analytical skills and often work remotely, Desk Researchers focus on information gathering, whereas Data Analysts focus on data processing and interpretation.

What are the key skills and qualifications needed to thrive as a remote desk researcher, and why are they important?

To thrive as a Remote Desk Researcher, you need strong analytical skills, attention to detail, and proficiency in gathering and synthesizing information from diverse sources, often supported by a degree in social sciences, business, or a related field. Familiarity with online research databases, advanced search tools, and spreadsheet or data visualization software is typically required. Excellent written communication, self-motivation, and time management help set top performers apart in this role. These skills ensure that research is thorough, accurate, and delivered efficiently, enabling organizations to make informed decisions based on reliable data.

What are some common challenges faced by remote desk researchers, and how can they be overcome?

Remote desk researchers often encounter challenges such as information overload, verifying the credibility of online sources, and maintaining productivity without direct supervision. To overcome these, it's important to develop strong organizational skills, use reputable databases and research tools, and establish a structured daily routine. Regular communication with team members and setting clear research objectives can also help ensure accuracy and efficiency while working remotely.
What are popular job titles related to Remote Desk Research jobs in Florida? For Remote Desk Research jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Desk Research jobs in Florida look for? The top searched job categories for Remote Desk Research jobs in Florida are:
What cities in Florida are hiring for Remote Desk Research jobs? Cities in Florida with the most Remote Desk Research job openings:
Remote Desk Research jobs near you

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Re-posted 19 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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