ZipRecruiter

Log In

2

Remote Tier 3 Support Jobs in Florida (NOW HIRING)

Lee Health

Advanced Imprivata Administrator

Fort Myers, FL · On-site +1

$43.59 - $56.66/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... Provide Tier 2/3 support for authentication issues, SSO workflows, and badge tap functionality

Lee Health

Advanced Imprivata Administrator

Fort Myers, FL · Remote

$43.59 - $56.66/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... Provide Tier 2/3 support for authentication issues, SSO workflows, and badge tap functionality

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Years' Experience: 3+ years professional experience. Education: Bachelor's degree in information ...

AEVEX

Infor LN Engineer/Developer

Tampa, FL · On-site +1

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach ... Provide Tier 2/Tier 3 technical support for LN-related incidents and service requests. * Document ...

AEVEX

Infor LN Engineer/Developer

Tampa, FL · On-site +1

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach ... Provide Tier 2/Tier 3 technical support for LN-related incidents and service requests. * Document ...

next page

Showing results 1-20

All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Florida

Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What are popular job titles related to Remote Tier 3 Support jobs in Florida?

For Remote Tier 3 Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Tier 3 Support jobs in Florida look for?

The top searched job categories for Remote Tier 3 Support jobs in Florida are:

Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

HealthShare Engineer (Remote Opportunity)

VetsEZ

Tampa, FL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

We are currently looking for a HealthShare Engineer for a 100% remote position supporting a large federal government healthcare modernization project. This role will support InterSystems HealthShare and IRIS environments, with a focus on platform operations, CI/CD automation, middleware configuration, production support, and secure application delivery across cloud-based environments.

The HealthShare Engineer will work in an Agile/SAFe and DevOps environment, collaborating with technical teams to maintain reliable production and lower-level environments, automate deployments and infrastructure processes, and provide Tier 3 application support.

The candidate must reside within the continental US.

Responsibilities

  • Develop strategies and solutions to automate operations and streamline software delivery methodologies and technology processes.
  • Maintain CI/CD pipelines and support backup, recovery, patching, and ADFS integration activities.
  • Manage certificates and certificate updates across production and lower-level environments.
  • Provide Tier 3 support for InterSystems HealthShare applications and related technologies.
  • Install, configure, maintain, and patch InterSystems base software, kits, and associated middleware components.
  • Support OAuth and SSO configuration and integration across application environments.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline, with 3-5 years of professional IT and/or federal government contracting experience, including at least 2 years of experience coding or operating production systems.
  • Hands-on experience with InterSystems Cache, IRIS, or HealthShare, including configuring and supporting large middleware applications.
  • Experience automating infrastructure, application testing, and deployments using Jenkins, Ansible, Python scripting, or similar technologies.
  • Experience developing and maintaining Continuous Integration/Continuous Delivery (CI/CD) processes and working with AWS, Azure, or Google Cloud Platform, including monitoring solutions such as AWS CloudWatch.
  • Knowledge of Unix, Apache, DevOps practices, monitoring and alerting solutions, and Agile methodologies, including SAFe.
  • Strong troubleshooting, communication, and collaboration skills with the ability to support complex production environments and work effectively across technical teams.

Additional Qualifications

  • Experience with Splunk, Dynatrace, or similar enterprise monitoring and observability tools.
  • Experience supporting the Department of Veterans Affairs (VA) or other federal healthcare environments.
  • AWS Certified Solutions Architect - Associate certification is preferred.

Security Clearance Requirements

  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

  • Medical/Dental/Vision
  • 401k with Employer Match
  • PTO + Federal Holidays
  • Corporate Laptop
  • Training Opportunities
  • Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Employment Type: FULL_TIME

Apply