Remote Ticketing Jobs in Indiana (NOW HIRING)

Job Summary

*** Please note that this is a fully remote part-time (20-25 hours per week) contract position, scheduled to end in December 2026. Applicants from the state of Utah and Indiana will be given preference when being considered for this role. ***

The IT Administrative Analyst reports to the Sr. IT Manager and supports IT, procurement and operational teams by managing data workflows, inventory data, managing reports, and ensuring data accuracy across systems, requiring adaptability to new tools including AI. This role helps ensure IT administration work is completed effectively, accurately, and in alignment with established operational standards and business processes.

This role is primarily focused on data reconciliation across invoices, inventory, budgets, auditing for accuracy, anomaly investigation, file import/export management, online portal navigation, advanced Excel reporting, budget comparison, invoice validation, AI tool usage, ticketing system operation, procurement support, and organizational duties. Attention to detail is a key requirement for success, as well as an inquisitive and analytical mindset.

This position will work closely with the Sr. Procurement Specialists to ensure all procurement orders are processed in a timely manner, IT inventory in the warehouse is reconciled monthly, and new assets are reconciled with invoices and all associated costs are recorded properly in our asset management system.

Duties & Responsibilities

Data Reconciliation - Compare and reconcile data across invoices, inventory records, budgets, and ordering systems.

Audit & Accuracy Review - Review and audit information for completeness and correctness.
Anomaly Research - Investigate discrepancies and research anomalies found during invoice or inventory review.
File Imports/Exports - Manage import/export of files across systems and portals.
Online Portal Navigation - Download, upload, and validate data from online portals.
Excel Reporting - Create, edit, and maintain reports using advanced Excel skills.
Budget Comparison - Compare invoices to budget projections and identify variances.
Invoice Review - Validate invoice pricing, quantities, and alignment with purchase orders.
AI Tools in the Workplace - Use AI tools to improve efficiency and support daily tasks.
Ticketing Systems - Utilize ticketing system to track requests and process orders (experience preferred).
New Software Adoption - Learn and adapt to new systems and tools quickly to assist with changing processes.
Procurement Support - Assist with purchasing processes; procurement background is a plus.
Organizational Skills - Maintain organized records, files, and documentation.
Written Communication - Communicate clearly and professionally in written form.
Inquisitive Problem-Solving - Ask questions when something appears incorrect and proactively seek clarity.

Qualifications
Bachelor's or Associates degree in Business, Accounting, Procurement or a related field preferred
Experience with procurement or purchasing (preferred)
Experience with ticketing systems (a plus)
Experience in inventory control (a plus)
Experience with data reconciliation and auditing (a plus)
Previous experience in data support, IT administration, operations, or other related field (preferred)

Competencies
Strong Excel skills (pivot tables, lookups, data cleanup)
Inquisitive mindset with a hunger to learn
Strong organization, prioritization, and follow-through skills
Strong attention to detail and accuracy
Excellent organizational and written communication skills
Ability to work independently while operating within established processes and leadership guidance
Comfortable working with remote teams and cross-functional stakeholders
Experience with Excel, Smartsheet, Salesforce, SharePoint, Jira, Office 365, and AI productivity tools preferred
Experience using ticketing systems and workflow management platforms

Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer
The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.