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Remote Ticketing Jobs in Indiana (NOW HIRING)

The Heritage Group

Payroll Specialist, HRSS

Indianapolis, IN · On-site +1

$22.50 - $30.50/hr

... ticketing system and post payroll reporting and data collection for audit requests. *This role is remote, with occasional travel into the Indianapolis, IN offices. Qualified candidates must currently ...

GEO Academies

IT Support Specialist

Indianapolis, IN · Remote

$29 - $37/hr

This is a remote position. Position Overview GEO Academies is seeking an IT Support Specialist to ... Experience with help desk or ticketing systems. * Experience supporting Microsoft 365, Google ...

Enrollment123

Client Solution Engineer

Indianapolis, IN · On-site +1

$90K - $100K/yr

Location: e123 is a Work From Anywhere company based in southern California with an entirely remote ... Experience with JIRA or a similar ticketing system is a plus. * College degree preferred

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

With guidance track and thoroughly document all customer issues in our ticketing system. * As ... Implement and improve remote monitoring tools for our customer's systems. * Demonstrate superior ...

United Soccer League (USL)

$15.50 - $19.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15 - $18.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15.50 - $19.50/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15 - $19/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15.25 - $19/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15 - $18.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

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Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What are the most commonly searched types of Ticketing jobs in Indiana?

The most popular types of Ticketing jobs in Indiana are:

What are popular job titles related to Remote Ticketing jobs in Indiana?

For Remote Ticketing jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Indiana look for?

The top searched job categories for Remote Ticketing jobs in Indiana are:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Indiana as of September 2026, with employment types broken down into 33% Internship, and 67% Full Time. Highlights an 100% Remote job distribution.

Tier 1 AV Support

Zionsville, IN • Remote

American Sound and Electronics
See more jobs at American Sound and Electronicsexternal

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

American Sound, a fast-growing Midwest AV integration and service provider, is looking for a skilled AV Remote Support Tier 1 specialist to join our team. Based in Indianapolis, IN, this role focuses on troubleshooting and providing remote training for a variety of AV systems, including complex setups in enterprise, higher education, and large-scale environments. If you have a strong background in AV technology and enjoy working with customers to ensure they get the most out of their systems, we want you to be a part of our team.
Job Responsibilities:
  • Provide front door coverage of emails and phones for American Sound’s Remote Operation Center
  • Open and update support tickets
  • Respond in a timely manner to keep customers and teammates up to date on ticket life cycle
  • Be responsible for SLA timers and escalation needs
  • Assist with RMA management and shipping requests
  • Assist with customer billings and communications post ticket resolutions
Job Requirements:
  • 2+ years helpdesk experience or direct customer service support
  • Excellent customer service skills
  • Attention to detail and the ability to stay organized
  • Ability to prioritize and stay on task
  • Great customer skills with a focus on customer satisfaction and communication
Preferred Qualifications:
  • Previous AV helpdesk, ServiceNow or other ERP ticketing system experience
  • Background in AV/IT
  • Experience troubleshooting via remote software like Screen Connect, RDP, jump boxes, etc.
  • Certifications with AV, IT, UC, and DSP manufacturers
  • Component-level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
  • Digital Signage platform experience
  • IT networking and protocols
  • Dante certifications
  • Biamp and Q-Sys certifications
  • Enterprise and Fortune 500 client portfolios
Job Compensation and Details:
  • Pay- $22-26/hr with potential bonus at year end
  • Shift Time and Days- Day shift, M-F
  • Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holidays

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