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What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

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The top searched job categories for Remote Ticketing jobs in Milwaukee, WI are:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Milwaukee, WI as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, 2% Temporary, and 12% Contract. Highlights an 100% Remote job distribution.

Data Telecommunications Circuit Provisioner

Milwaukee, WI • Remote

MARS Solutions Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about MARS Solutions Groupexternal

Contractor

Re-posted 21 days ago

Job description

Job Description:

MARS Solutions Group is looking for an experienced Data Telecommunications Circuit Provisioner located in Remote. Our client is a Building automation industry leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Role Summary / Overview

Provision internet and data circuits, including Ethernet, MPLS, DIA, and broadband services, through telecom carriers and ISPs.

Coordinate with vendors, network engineers, and project managers to ensure timely delivery and successful activation of circuits.

Track and manage circuit orders throughout their lifecycle, from submission to installation and testing.

Maintain accurate documentation of circuit inventory, order status, and vendor communications.

Identify and resolve provisioning issues, escalating when necessary to ensure timely resolution.

Review, validate, and approve vendor quotes.

Support network upgrades, migrations, and new site deployments by ensuring circuit readiness.

Partner with billing and finance teams to verify circuit charges and resolve billing discrepancies.

Document provisioning processes and contribute to process improvements and best practices.

Required Qualifications

Minimum of 2 years of experience in telecommunications provisioning, with a strong focus on internet and data circuits.

Hands-on experience working with major telecom carriers such as AT&T, Lumen, Verizon, Comcast, and Zayo.

Strong understanding of circuit types and provisioning concepts, including Ethernet, T1, fiber, broadband, LOA/CFA, FOC, demarcation, and circuit extensions.

Experience using telecom ordering and ticketing systems such as ServiceNow, Salesforce, and carrier portals.

Excellent organizational, communication, and time-management skills.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Excel, Word, and other standard productivity tools.

Preferred Qualifications

Experience supporting enterprise network environments or managed service providers.

Working knowledge of IP networking fundamentals.

Additional Information

Duration: 09 Months with possibility of extension

Location:  REMOTE

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.