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Remote Ticketing Jobs in Boston, MA (NOW HIRING)

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

IQVIA

Data Acquisition Representative

Burlington, MA · On-site +1

$42K - $106K/yr

Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...

IQVIA

Data Acquisition Representative

Burlington, MA · On-site +1

$42K - $106K/yr

Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...

Watts

IT Risk & Compliance Analyst

Andover, MA · On-site +1

$95K - $95K/yr

This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...

SmithRx

Business Systems Analyst

Boston, MA · On-site +1

... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...

All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Boston, MA

Remote Ticketing information

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Boston, MA? The most popular types of Ticketing jobs in Boston, MA are:
What are popular job titles related to Remote Ticketing jobs in Boston, MA? For Remote Ticketing jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Boston, MA look for? The top searched job categories for Remote Ticketing jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Ticketing jobs? Cities near Boston, MA with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, 2% Temporary, and 15% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative - Remote

Power Finance Texas

Boston, MA • Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

New

Job description

Remote Customer Service Representative

Location: Remote (Massachusetts Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and digital communication channels
  • Assist with loan applications, account inquiries, payment processing, and general service requests
  • Communicate loan terms, repayment options, and company policies clearly and accurately
  • Resolve customer concerns efficiently, escalating complex matters as appropriate
  • Maintain detailed and accurate records of all customer interactions within internal systems
  • Adhere to all company policies, procedures, and applicable regulatory requirements
  • Contribute to customer retention and satisfaction by delivering consistent, high-quality service
Required Qualifications
  • High school diploma or equivalent required
  • Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple priorities in a remote, structured work environment
  • Proficiency with computer systems, including CRM platforms and Microsoft Office applications
  • High level of professionalism, integrity, and attention to detail
Preferred Qualifications
  • Experience in consumer lending, banking, or financial services
  • Bilingual proficiency (English/Spanish)
  • Familiarity with customer support technologies and ticketing systems
Compensation & Benefits
  • Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
  • Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

  • Comprehensive medical, dental, and vision coverage
  • Paid time off, including vacation, sick leave, and company holidays
  • Remote work flexibility within a structured environment
  • Paid training and ongoing professional development
  • Opportunities for internal advancement
Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.