Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
New
Quick apply
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
New
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
New
Quick apply
Boston, MA · Remote
$50 - $70/hr
Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training ... Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms
New
Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. * Experience with data migration and system conversions from legacy EHRs This is a remote ...
Quick apply
Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. * Experience with data migration and system conversions from legacy EHRs This is a remote ...
Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...
Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
Boston, MA · Remote
You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems ...
Boston, MA · Remote
You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems ...
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Quick apply
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Experience with service ticketing/tracking systems and remote support tools. * Strong interpersonal and communication skills with the ability to mentor and guide junior staff. * Ensure compliance ...
Experience with service ticketing/tracking systems and remote support tools. * Strong interpersonal and communication skills with the ability to mentor and guide junior staff. * Ensure compliance ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Use of a ticketing system to manage support queries * Maintain documentation and comply with rules and guidelines of the organization * Adherence to strict change control procedures Requirements:
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Use of a ticketing system to manage support queries * Maintain documentation and comply with rules and guidelines of the organization * Adherence to strict change control procedures Requirements:
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Boston, MA · On-site +1
$82K - $88K/yr
... ticketing networks. They conduct daily monitoring activities, investigate cases of actual or ... Experience working with remote teams. * #Hybrid - Open to all Cubic locations The description ...
Boston, MA · On-site +1
$82K - $88K/yr
... ticketing networks. They conduct daily monitoring activities, investigate cases of actual or ... Experience working with remote teams. * #Hybrid - Open to all Cubic locations The description ...
Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
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Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ... Experience with support ticketing platforms; Salesforce and Zendesk is preferred * Ability to work ...
North Andover, MA · Remote
$100K - $101K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
North Andover, MA · Remote
$100K - $101K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
Andover, MA · On-site +1
$95K - $95K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
Andover, MA · On-site +1
$95K - $95K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
Boston, MA · On-site +1
... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...
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Boston, MA · On-site +1
... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...
Familiarity with ticketing / reservation platforms and connectivity APIs. * Comfort running the full sales cycle solo, from independent research and lead management through close, with minimal ...
Quick apply
Familiarity with ticketing / reservation platforms and connectivity APIs. * Comfort running the full sales cycle solo, from independent research and lead management through close, with minimal ...
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
The most popular types of Ticketing jobs in Boston, MA are:
For Remote Ticketing jobs in Boston, MA, the most frequently searched job titles are:
The top searched job categories for Remote Ticketing jobs in Boston, MA are:
Cities near Boston, MA with the most Remote Ticketing job openings:
$50 - $70/hr
Full-time
Posted 2 days ago
New
Job Type: Contractor
Location: Remote
We are seeking experienced Travel Operations Experts to support an AI training and evaluation project focused on travel, booking, reservations, ticketing, and hospitality workflows. The role involves testing real-world travel scenarios, evaluating AI-supported tools, and providing practical industry feedback.
Key ResponsibilitiesTest realistic travel workflows across booking, reservations, ticketing, and hospitality platforms.
Evaluate AI-supported travel tools using real-world scenarios.
Identify and document incorrect, inefficient, or unrealistic system outcomes.
Provide clear, actionable feedback on platform usability and travel operations.
Suggest improvements based on industry best practices.
Review itineraries, reservations, and travel-related workflows for accuracy.
Collaborate with project teams through structured feedback and documentation.
Hands-on experience in travel operations, hospitality, corporate travel, booking, or reservations.
Experience using reservation, ticketing, or travel management platforms.
Strong operational judgment and attention to detail.
Ability to identify workflow issues and explain their practical impact.
Excellent written and verbal communication skills.
Ability to work independently in a remote environment.
Experience with process improvement, workflow documentation, or digital transformation.
Familiarity with ChatGPT, Claude, or other AI tools.
Experience evaluating travel technology platforms.
Knowledge of travel itineraries, ticketing, reservations, and hospitality operations.
Travel | Booking | Reservations | Hospitality | Ticketing | Operations | Itineraries | ChatGPT | AI Evaluation | Quality Assurance | Written Communication | Process Improvement
