Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. * Experience with data migration and system conversions from legacy EHRs This is a remote ...
Quick apply
Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. * Experience with data migration and system conversions from legacy EHRs This is a remote ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
IT Helpdesk Specialist
Boston, MA · On-site +1
... remote employees across the US Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team Own the office meeting rooms, ensuring A/V and conferencing ...
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Quick apply
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...
Use of a ticketing system to manage support queries * Maintain documentation and comply with rules and guidelines of the organization * Adherence to strict change control procedures Requirements:
Quick apply
Use of a ticketing system to manage support queries * Maintain documentation and comply with rules and guidelines of the organization * Adherence to strict change control procedures Requirements:
Data Acquisition Representative
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Data Acquisition Representative
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Data Acquisition Representative
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
Data Acquisition Representative
Burlington, MA · On-site +1
$42K - $106K/yr
Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...
IT Risk & Compliance Analyst
North Andover, MA · Remote
$100K - $101K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
IT Risk & Compliance Analyst
North Andover, MA · Remote
$100K - $101K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
IT Risk & Compliance Analyst
Andover, MA · On-site +1
$95K - $95K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
IT Risk & Compliance Analyst
Andover, MA · On-site +1
$95K - $95K/yr
This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Experience utilizing GRC, audit management, risk management, ticketing, or evidence management ...
Business Systems Analyst
Boston, MA · On-site +1
... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...
Quick apply
Business Systems Analyst
Boston, MA · On-site +1
... or similar ticketing workflows. * Experience configuring or maintaining third-party tools ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...
Remote Ticketing information
What does a typical workday look like for remote ticketing?
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
What is a remote ticketing?
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
What skills and qualifications are needed for remote ticketing?
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
What are the most commonly searched types of Ticketing jobs in Boston, MA? The most popular types of Ticketing jobs in Boston, MA are:
What are popular job titles related to Remote Ticketing jobs in Boston, MA? For Remote Ticketing jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Boston, MA look for? The top searched job categories for Remote Ticketing jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Ticketing jobs? Cities near Boston, MA with the most Remote Ticketing job openings:
Job description
Job Description:
• Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
• Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
• Experience with data migration and system conversions from legacy EHRs
• 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules).
• Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology.
• Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams.
• Perform system configuration, testing, and validation during updates, patches, and optimization projects.
• Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.).
• Develop and maintain user documentation, workflows, and training materials.
• Participate in system upgrades, conversions, and new module implementations.
• Monitor system performance and ensure clinical data accuracy and consistency.
• Collaborate with end-users to identify opportunities for process improvements and system enhancements.
• Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
• Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
• Experience with data migration and system conversions from legacy EHRs
• Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
• Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
• Experience with data migration and system conversions from legacy EHRs
• 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules).
• Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology.
• Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams.
• Perform system configuration, testing, and validation during updates, patches, and optimization projects.
• Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.).
• Develop and maintain user documentation, workflows, and training materials.
• Participate in system upgrades, conversions, and new module implementations.
• Monitor system performance and ensure clinical data accuracy and consistency.
• Collaborate with end-users to identify opportunities for process improvements and system enhancements.
• Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.).
• Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis.
• Experience with data migration and system conversions from legacy EHRs
This is a remote position.
About ClinDCast
Sourced by ZipRecruiter
ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.
Industry
Health care and social assistance
Company size
11 - 50 Employees
Headquarters location
Wesley Chapel, FL, US