Surrey, BC · On-site +1
CA$90K - CA$105K/yr
Monitoring, Automation & IT Operations: Utilize RMM (Remote Monitoring & Management) tools and ticketing systems to monitor, manage, and resolve IT issues efficiently. Develop and maintain PowerShell ...
Surrey, BC · On-site +1
CA$90K - CA$105K/yr
Monitoring, Automation & IT Operations: Utilize RMM (Remote Monitoring & Management) tools and ticketing systems to monitor, manage, and resolve IT issues efficiently. Develop and maintain PowerShell ...
Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs ... Experience in a remote or distributed support environment is a plus Technical Skills * Basic ...
Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs ... Experience in a remote or distributed support environment is a plus Technical Skills * Basic ...
Victoria, BC · Remote
CA$69K - CA$84K/yr
Customer Success Analyst Remote (Canada) 18 Month Contract Overview With the launch of our product ... You'll start answering incoming client requests for assistance via our ticketing systems * You'll ...
Victoria, BC · Remote
CA$69K - CA$84K/yr
Customer Success Analyst Remote (Canada) 18 Month Contract Overview With the launch of our product ... You'll start answering incoming client requests for assistance via our ticketing systems * You'll ...
Vancouver, BC · On-site +1
CA$55K/yr
Manage and update the help desk ticketing system with descriptions of support incidents ... Remote work COMPETENCIES PORTFOLIO: * Client Obsessed- This role influences 100% of all client ...
Vancouver, BC · On-site +1
CA$55K/yr
Manage and update the help desk ticketing system with descriptions of support incidents ... Remote work COMPETENCIES PORTFOLIO: * Client Obsessed- This role influences 100% of all client ...
Vancouver, BC · On-site +1
Experience with ticketing and CRM platforms. * Experience managing geographically distributed remote support teams as. * Experience supporting SaaS or cloud-based enterprise healthcare customers in ...
Vancouver, BC · On-site +1
Experience with ticketing and CRM platforms. * Experience managing geographically distributed remote support teams as. * Experience supporting SaaS or cloud-based enterprise healthcare customers in ...
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Burnaby, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Burnaby, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Surrey, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Surrey, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Richmond, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Richmond, BC · Remote
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... browsers, ticketing/tracking systems * Experience in the Workforce Management domain preferred ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
The most popular types of Ticketing jobs in British Columbia are:
For Remote Ticketing jobs in British Columbia, the most frequently searched job titles are:
The top searched job categories for Remote Ticketing jobs in British Columbia are:
CA$90K - CA$105K/yr
Full-time
Medical, Dental
Re-posted 27 days ago
Who we are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, were committed to a workplace where everyone belongs. If youre qualified, wed like to hear from you.
What we offer
Onsite work location
Located at 19295 25 Ave, Surrey, BC V3Z 3X1, this is a full-time permanent position, Monday to Friday, 8:00 AM 4:30 PM.
Why this role matters
We are seeking a highly skilled and proactive Senior IT Administrator to lead the management, security, and reliability of our IT infrastructure. This role requires deep technical expertise, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The ideal candidate will have extensive experience with Fortinet firewalls, VMware environments, Veeam backups, Microsoft 365, and enterprise security tools. This position requires mandatory participation in after-hours work, including responding to urgent security incidents and critical infrastructure issues.
What to expect in the role
Network & Systems Infrastructure: Manage and maintain network infrastructure, including Fortinet firewalls, switches, routers, and VPN connections. Serve as a trusted system administrator for Microsoft 365, Active Directory, hybrid cloud, and on-prem environments, Azure, and SAML authentication.
Cybersecurity & Risk Management: Implement and oversee cybersecurity programs, including Incident Response Plans (IRP) and Disaster Recovery Plans (DRP). Respond to cybersecurity incidents and ensure compliance with industry security standards, including the application of Zero Trust principles.
Backup, Virtualization & Core Platforms: Administer backup, virtualization, and storage systems, including Veeam, VMware, NAS, RingCentral VOIP, and asset management platforms.
After-Hours & Emergency Support/Travel Requirements: Must be available for after-hours work to support emergencies, outages, and security incidents. Travel across our western Canadian branches may be required periodically.
Monitoring, Automation & IT Operations: Utilize RMM (Remote Monitoring & Management) tools and ticketing systems to monitor, manage, and resolve IT issues efficiently. Develop and maintain PowerShell scripts and automation workflows to streamline IT operations.
End-User & Branch Support: Provide end-user technical support and mentor junior IT staff. Support remote branch offices, including network connectivity, endpoint management, and remote troubleshooting.
Infrastructure Ownership & Operational Support: Take ownership of critical IT infrastructure, including backups, network systems, communications, and cybersecurity incidents. Provide ongoing operational support, including monitoring, patching, maintenance, troubleshooting, and documentation.
Projects & Continuous Improvement: Plan and execute IT projects, including system upgrades, migrations, and new technology deployments.
Ideal candidate profile
Bachelors degree in computer science, Information Technology, or equivalent experience.
5+ years of IT administration experience, preferably in a multi-site environment.
Mandatory: Extensive hands-on experience with Fortinet firewalls, switches, and VPN configurations.
Mandatory: Must be willing and able to work after hours as required, including responding to critical incidents.
Experience supporting remote branches and multi-site IT environments.
Proven ability to work independently, manage priorities, and take ownership of complex IT projects.
Experience with VMware, Veeam, Microsoft 365, and enterprise-scale network infrastructure.
Familiarity with RMM tools and ticketing systems for IT service management.
Strong understanding of cybersecurity frameworks, incident response, and disaster recovery.
Excellent communication, leadership, and analytical problem-solving skills.
Our Core Values: Celebrating the Past, Empowering the Future
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation Details: $90,000 to $105,000. Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.
We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
#ITSA
