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Remote Ticketing Jobs in California (NOW HIRING)

Lancesoft

Helpdesk / Remote Support Engineers

San Jose, CA · On-site +1

$23.50 - $31.75/hr

... ITSM/ticketing system. • Troubleshoot user issues across endpoint, network, O365, and basic ... remote support, password resets, software installs/updates, and guidance. • Maintain clear ...

RIIASH LLC

Desktop Support Technician L1/L2

Orange, CA · Remote

$21.75 - $27.50/hr

Receive, triage, and log support requests into the ticketing system. Troubleshoot software and ... Coordinate with remote server administrators for infrastructure-level issues. Maintain internal ...

Tixr

Technical Project Manager

Santa Monica, CA · On-site +1

... ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all ... Open to remote applicants who can travel to the office periodically. At this time we are only able ...

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What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
More about Remote Ticketing jobs
What are the most commonly searched types of Ticketing jobs in California? The most popular types of Ticketing jobs in California are:
What are popular job titles related to Remote Ticketing jobs in California? For Remote Ticketing jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in California look for? The top searched job categories for Remote Ticketing jobs in California are:
What cities in California are hiring for Remote Ticketing jobs? Cities in California with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in California as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution.
Helpdesk / Remote Support Engineers

Helpdesk / Remote Support Engineers

Lancesoft

San Jose, CA • On-site, Remote

$23.50 - $31.75/hr

Full-time

Posted 11 days ago

Job description

Job Description
This job is with Encode, Inc a fully owned subsidiary of Lancesoft
Role Purpose: Provide Tier 1/2 remote support for user issues, resolving incidents efficiently, and ensuring business continuity for hybrid/remote users.
Key Responsibilities:
• Respond to and resolve service requests and incidents submitted via the ITSM/ticketing system.
• Troubleshoot user issues across endpoint, network, O365, and basic security incidents.
• Provide remote support, password resets, software installs/updates, and guidance.
• Maintain clear service records, follow escalation and resolution protocols.
• Collaborate with onsite staff as needed.
Requirements:
• 2+ years in IT helpdesk or desktop support roles.
• Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools.
• Strong written and verbal communication, and customer service attitude.
• Experience supporting hybrid/remote organizations preferred.
Meet Your Recruiter
Usman Khan
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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