This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Provide tier-1 and tier-2 technical support via phone, email, and ticketing system * Monitor system ...
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This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Provide tier-1 and tier-2 technical support via phone, email, and ticketing system * Monitor system ...
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Provide tier-1 and tier-2 technical support via phone, email, and ticketing system * Monitor system ...
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in ... Provide tier-1 and tier-2 technical support via phone, email, and ticketing system * Monitor system ...
Patient Services Representative
Fresno, CA · Remote
$17.50 - $22/hr
Troubleshoots pharmacy claims submission and documents calls in the ticketing system * Provides ... We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust ...
Patient Services Representative
Fresno, CA · Remote
$17.50 - $22/hr
Troubleshoots pharmacy claims submission and documents calls in the ticketing system * Provides ... We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust ...
Backend Developer, Remote
Los Angeles, CA · On-site +1
Plan technical approach and develop custom integrations as required - such as with payments, CRM, ticketing, and content management systems such as Sanity.io. * Manage cloud infrastructure on GCP ...
Backend Developer, Remote
Los Angeles, CA · On-site +1
Plan technical approach and develop custom integrations as required - such as with payments, CRM, ticketing, and content management systems such as Sanity.io. * Manage cloud infrastructure on GCP ...
Plan technical approach and develop custom integrations as required - such as with payments, CRM, ticketing, and content management systems such as Sanity.io. * Manage cloud infrastructure on GCP ...
Plan technical approach and develop custom integrations as required - such as with payments, CRM, ticketing, and content management systems such as Sanity.io. * Manage cloud infrastructure on GCP ...
Endpoint Engineer - macOS
London, CA · Remote
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems * A collaborative, can-do mindset and willingness to support others across the team * Ability ...
Endpoint Engineer - macOS
London, CA · Remote
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems * A collaborative, can-do mindset and willingness to support others across the team * Ability ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
Remote Engagement Type: Contract / Consultant About GigaKOM For over 20 years, GigaKOM has ... Integrate AI capabilities into CRM, ERP, ticketing, reporting, and operational platforms
Remote Engagement Type: Contract / Consultant About GigaKOM For over 20 years, GigaKOM has ... Integrate AI capabilities into CRM, ERP, ticketing, reporting, and operational platforms
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
Global Technical Escalation Engineer
Dublin, CA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Global Technical Escalation Engineer
Dublin, CA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Global Technical Escalation Engineer
Dublin, CA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Global Technical Escalation Engineer
Dublin, CA · On-site +1
Medical
Dental
Vision
Retirement
PTO
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Network Engineer
San Diego, CA · On-site +1
This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent ... ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, or HELIX. * Experience ...
Network Engineer
San Diego, CA · On-site +1
This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent ... ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, or HELIX. * Experience ...
AI Agentic Engineer
San Francisco, CA · On-site +1
$62 - $85/hr
Medical
Life
Retirement
PTO
Employee divides their time between in-office and remote work. Access to an office location is ... Strong understanding of IT operations, incident management, and ticketing systems * Familiarity ...
AI Agentic Engineer
San Francisco, CA · On-site +1
$62 - $85/hr
Medical
Life
Retirement
PTO
Employee divides their time between in-office and remote work. Access to an office location is ... Strong understanding of IT operations, incident management, and ticketing systems * Familiarity ...
Inside Sales Specialist - Veezi
Beverly Hills, CA · On-site +1
$65K - $75K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Our platform helps cinemas manage everything from ticketing and concessions to reporting and ... Ability to work independently in a remote environment Benefits What We Offer * Competitive base ...
Inside Sales Specialist - Veezi
Beverly Hills, CA · On-site +1
$65K - $75K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Our platform helps cinemas manage everything from ticketing and concessions to reporting and ... Ability to work independently in a remote environment Benefits What We Offer * Competitive base ...
QA Automation Engineer
Laguna Hills, CA · On-site +1
$150K - $175K/yr
Medical
Location: e123 is a Work From Anywhere company based in southern California with an entirely remote ... Experience with JIRA or a similar ticketing system is a plus * Experience using AI tooling (e.g.
QA Automation Engineer
Laguna Hills, CA · On-site +1
$150K - $175K/yr
Medical
Location: e123 is a Work From Anywhere company based in southern California with an entirely remote ... Experience with JIRA or a similar ticketing system is a plus * Experience using AI tooling (e.g.
Manager, Customer Success
San Diego, CA · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows * Data ...
Manager, Customer Success
San Diego, CA · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows * Data ...
Manager, Customer Success
San Diego, CA · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows * Data ...
Manager, Customer Success
San Diego, CA · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows * Data ...
$16.75 - $21/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...
$16.75 - $21/hr
Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...
Remote Ticketing information
What does a typical workday look like for remote ticketing?
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
What is a remote ticketing?
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
What skills and qualifications are needed for remote ticketing?
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
What are the most commonly searched types of Ticketing jobs in California? The most popular types of Ticketing jobs in California are:
What are popular job titles related to Remote Ticketing jobs in California? For Remote Ticketing jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in California look for? The top searched job categories for Remote Ticketing jobs in California are:
What cities in California are hiring for Remote Ticketing jobs? Cities in California with the most Remote Ticketing job openings:
Full-time
Posted 5 days ago
Job description
Company Description
Additional Information
IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job DescriptionAs a Technical Support Specialist at 101VOICE, you'll be at the front line of our UCaaS platform — provisioning and programming VoIP phones, troubleshooting customer issues, and helping ensure every deployment goes smoothly. You'll work closely with our onboarding, engineering, and support teams to deliver a great experience for clients from initial setup through ongoing support.
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).
What You'll Do
- Configure and program VoIP phones (Poly, Yealink, Cisco, and others) for customer deployment
- Troubleshoot customer issues on the 101VOICE UCaaS platform — softphones, voicemail, call flows, auto-attendants, and more
- Support system setups, cutovers, number porting, and new client onboarding
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing system
- Monitor system performance and help diagnose issues related to connectivity, call quality, and configuration
- Document customer interactions, configurations, and resolutions clearly and consistently
- Train customers on phone usage and portal features
- Partner with NOC and engineering teams on escalations and service improvements
- Maintain and update device firmware, templates, and configurations
- Travel occasionally to customer sites for large deployments or escalations (if local)
- 1–3 years of experience in technical support, ideally in VoIP or telecommunications
- Working knowledge of SIP protocols, VoIP phone provisioning, and hosted PBX systems
- Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar)
- Solid troubleshooting skills paired with a customer-first mindset
- Understanding of DHCP, VLANs, NAT/firewall configuration, and general networking basics
- Comfort managing multiple tickets and projects in a fast-paced environment
- Strong verbal and written communication skills
- A detail-oriented, organized approach with strong documentation habits
Additional Information
This is a fully remote role based in Mexico, and we're looking for candidates who are fluent in English (written and verbal) and able to work hours compliant with PST (California).