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Remote Ticketing Jobs in California (NOW HIRING)

Lucyrx

Patient Services Representative

Fresno, CA · Remote

$17.50 - $22/hr

Troubleshoots pharmacy claims submission and documents calls in the ticketing system * Provides ... We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics * Ability ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

Hercules

Customer Operations Lead

San Francisco, CA · On-site +1

$100K - $250K/yr

Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics * Ability ... Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny ...

DocuSign

AI Agentic Engineer

San Francisco, CA · On-site +1

$62 - $85/hr

Employee divides their time between in-office and remote work. Access to an office location is ... Strong understanding of IT operations, incident management, and ticketing systems * Familiarity ...

Imh

Apprentice / Intern - System Support

Valley Center, CA · On-site +1

$17.68 - $24.75/hr

Adequately documents notes and resolution to issues in ITIL ticketing system. * Updates support ... If applying for a remote or hybrid role, this includes remote work expectations related to ...

Vista Group

Business Development Manager

Burbank, CA · On-site +1

$75K - $85K/yr

Our platform helps cinemas manage everything from ticketing and concessions to reporting and ... Ability to work independently in a remote environment Benefits What We Offer * Competitive base ...

Enrollment123

QA Automation Engineer

Laguna Hills, CA · On-site +1

$150K - $175K/yr

Location: e123 is a Work From Anywhere company based in southern California with an entirely remote ... Experience with JIRA or a similar ticketing system is a plus * Experience using AI tooling (e.g.

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role ... Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows * Data ...

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All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in California

Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What are the most commonly searched types of Ticketing jobs in California?

The most popular types of Ticketing jobs in California are:

What are popular job titles related to Remote Ticketing jobs in California?

For Remote Ticketing jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in California look for?

The top searched job categories for Remote Ticketing jobs in California are:

What cities in California are hiring for Remote Ticketing jobs?

Cities in California with the most Remote Ticketing job openings:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in California as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution.

Patient Services Representative

Lucyrx

Fresno, CA • Remote

$17.50 - $22/hr

Full-time

Re-posted 6 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

A Patient Services Representative I will act as a liaison, answer questions, and resolve any emerging problems that our pharmacies/patients might face with accuracy and efficiency. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Role and Responsibilities

  • Receives calls from pharmacies, clients, and patients and provides the requested information or support while following LucyRx's policies and procedures for the release of information

  • Troubleshoots pharmacy claims submission and documents calls in the ticketing system

  • Provides clinical call support for prior authorization-related calls and documents in the ticketing system

  • Understanding of pharmacy benefit plans and how to access the plan information, as well as how to communicate this information to patients accurately

  • Escalates incoming customer service calls when needed to the appropriate party for resolution

  • Assist with keeping the pharmacy outreach queues up to date

  • Demonstrate OMNI channel experience by effectively managing customer interactions across multiple communication platforms, including phone, email, chat, and other digital channels, ensuring a seamless and consistent service experience.

  • Cross-department support with projects as needed

  • Will be required to provide after-hours support on a rotational basis with other team members

  • Other duties as assigned

Qualifications and Education Requirements

  • High School Diploma or GED required

  • A current Pharmacy technician license or certification required, in good standing, from at least one state.

  • A Minimum of 2 years' experience providing excellent customer service, preferably in a call center, pharmacy or healthcare setting

  • Proficient in MS Office Suites - Outlook, Excel, Word, and Teams

  • Excellent communication skills

  • Excellent customer service skills to maintain LucyRx's high standard of patient service

  • Adaptable and work well in a fast-paced environment, multitasking while keeping focus on the customer

  • Flexibility to work different shifts (including evenings, weekends, or holidays)

Preferred

  • Bachelor's Degree in a related field

  • Pharmacy, PBM or Healthcare experience

  • High volume call center experience, servicing patients or members with healthcare needs

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates a computer, mouse, keyboard, and occasionally other standard office equipment, such as a printer, copier, and phone.

What We Do

LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works.We'refixingwhat'sbroken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believethat'sjust plainwrong. LucyRx offers bold, innovative solutions powered byLucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. Whilewe'renew to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change.We'rea nimble, remote-first team with a bold mission to redefine pharmacy benefits-andwe'rejust getting started.

WhatIt'sLike to Work at LucyRx

At LucyRx,we'rea fast-moving team dedicated to making healthcare simpler, fairer, and more effective. Joining us means being part of a dynamic, mission-driven group that works collaboratively to challenge outdated industry practices and redefinewhat'spossible in pharmacy benefits. We value accountability, innovation, and a relentless focus on making an impact. Here,you'llfind a supportive culture that encourages you to bring your whole self to work, share bold ideas, and grow alongside smart, driven colleagues who are passionate about fixing the PBM industry. Ifyou'reready to roll up your sleeves and make a real difference,we'dlove to have you on our team.

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