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Remote Ticketing Jobs in Ohio (NOW HIRING)

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

... remote support tier before hardware replacement is required. * Logs and tracks calls and maintains history records and related problem documentation within ticketing system ensuring that all ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

... remote support tier before hardware replacement is required. * Logs and tracks calls and maintains history records and related problem documentation within ticketing system ensuring that all ...

Huntington

Site Reliability Engineer (SRE) - II

Columbus, OH · On-site +1

$53.50 - $71.25/hr

Experience integrating data from vulnerability scanners, CMDB, ticketing systems, or asset ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
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Remote Ticketing jobs near you
ServiceDesk Analyst

ServiceDesk Analyst

AceStack LLC

Cincinnati, OH • Remote

Full-time

Posted 11 days ago

Job description

Role: ServiceDesk Agent
Location: Cincinnati, OH
Required Skills & Qualifications:
  • 2+ years of experience in an IT Service Desk or technical support role.
  • Strong understanding of Windows and/or macOS operating systems.
  • Familiarity with Active Directory, Exchange, and Office 365 administration.
  • Knowledge of networking basics (IP, DNS, DHCP, VPN).
  • Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, Freshservice, Jira).
  • Basic understanding of remote desktop and remote support tools.
AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

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