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Remote Chat Email Jobs in Ohio (NOW HIRING)

KURV

Customer Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

ForgeFit

Remote Customer Service Specialist

Toledo, OH · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Columbus, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

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Showing results 1-20

All JobsRemote Chat Email JobsRemote Chat Email Jobs in Ohio

Remote Chat Email information

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Ohio? For Remote Chat Email jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Ohio look for? The top searched job categories for Remote Chat Email jobs in Ohio are:
What cities in Ohio are hiring for Remote Chat Email jobs? Cities in Ohio with the most Remote Chat Email job openings:
Remote Chat Email jobs near you

Customer Service Representative

KURV

Cleveland, OH • Remote

$15.50 - $21/hr

Other

Posted 6 days ago

Job description

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.

Required Duties and Responsibilities:

  • Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
  • Provide customer assistance related to billing, statement or other transaction related questions.
  • Download essential mobile applications on iOS and Android devices for Kurv + product.
  • Analyze and resolve first level technical problems and issues.
  • Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
  • Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
  • Utilization of several different software and web-based systems
  • Participate in ongoing product and services training and effectively cross-train team members.
  • Other duties as assigned

Job Qualifications

Qualifications

  • One-year experience in a Customer Helpdesk environment.
  • Strong analytical, organization and planning skills
  • Able to craft clear and concise business related correspondence via email and chat.
  • Typing proficiency of 30-50 WPM.
  • Ability to adapt in a dynamic industry and work in a fast paced office.
  • Demonstrate effective problem solving skills
  • Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
  • Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Desired Skills and Experience:

  • Two-years experience in a remote support technical support environment.
  • Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.
  • Prior experience in Merchant Services or Electronic Payments Industry.

Job Benefits:

  • On the job training program
  • Casual business dress code
  • Excellent location near highways

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