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Ticketing Manager Jobs in Ohio (NOW HIRING)

Vontier

Applications Support Manager

Stow, OH · On-site

Track, prioritize, and oversee resolution of support tickets and defects using the ticketing system ... Manage integrations between MDBS and third-party systems (POS, ERP, payment processors, inventory ...

Sweatpals

Hosts use our platform to run their business, from ticketing and memberships to marketing tools. We ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

AEG Presents

Box Office Staff - PromoWest

Columbus, OH · On-site

What you will do * Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers. * Assist with will call and guest list management.

Trimble

Office Management Supervisor

Dayton, OH

... ticketing systems. * Outstanding communication and customer service orientation to cultivate an inclusive, welcoming site culture. Bonus Points For: * Certified Facility Manager (CFM) or relevant ...

Revel Staffing

IT Manager

Cleveland, OH

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

Trimble, Inc.

Office Management Supervisor

Dayton, OH · On-site

... ticketing systems. * Outstanding communication and customer service orientation to cultivate an inclusive, welcoming site culture. Bonus Points For: * Certified Facility Manager (CFM) or relevant ...

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Showing results 1-20

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Ohio

Ticketing Manager information

See Ohio salary details

$31.8K

$101.4K

$172.1K

How much do ticketing manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for ticketing manager in Ohio is $101,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,300.00 and $126,000.00 per year, depending on experience, location, and employer.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What are the most commonly searched types of Ticketing jobs in Ohio?

The most popular types of Ticketing jobs in Ohio are:

What are popular job titles related to Ticketing Manager jobs in Ohio?

For Ticketing Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Ohio look for?

The top searched job categories for Ticketing Manager jobs in Ohio are:

What cities in Ohio are hiring for Ticketing Manager jobs?

Cities in Ohio with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $101,381 per year, or $48.7 per hour.

Manager Ticketing Services

The Ohio State University

Columbus, OH • On-site

Full-time

Posted 5 days ago

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:
Manager Ticketing Services
Department:
Athletics | Ticket Office
Job Description
The Manager, Ticketing Services supports customer service and ticket operations for Ohio State Athletics by assisting ticket holders, managing assigned event responsibilities, and contributing to the delivery of a high-quality fan experience. This position serves as a primary resource for ticket holders and constituents, providing service through phone, email, live chat, and in-person interactions while fostering a positive and customer-focused experience. Assists with the implementation and maintenance of customer service standards, communication strategies, and operational procedures designed to enhance the fan experience and support department goals. Responsibilities include resolving customer issues, coordinating account maintenance and ticket fulfillment activities, facilitating ticket exchanges and accessibility accommodations, and ensuring accurate and timely communication across all customer touchpoints. Monitors customer interactions, service metrics, and feedback trends to identify opportunities for continuous improvement and operational efficiency. Maintains automated phone and chat messaging systems, customer service knowledge resources, and related content to support accurate and consistent service delivery. Collaborates with the Athletics Digital team to maintain and update ticketing-related webpages and online customer information.
The Manager oversees ticket operations for assigned events, including event programming, invoicing, inventory management, allocation, distribution, reporting, reconciliation, and fulfillment. This role collaborates closely with sales, marketing, development, business operations, and event management staff to ensure successful event execution and achievement of departmental objectives. Additionally, this position supports customer service and operational functions at home football games, concerts, and special events at Ohio Stadium and other Athletics venues; provides leadership and guidance to student employees; and assists the ticket office management team with operational initiatives, process improvements, and special projects.
Ohio State Athletics fosters a fast-paced, collaborative, and innovative environment where continuous improvement, adaptability, and exceptional customer service are highly valued.
Minimum Required Qualifications
Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred.
Function: Athletics
Sub-Function: Athletic Ticketing Operations
Career Band: Specialized
Career Level: S1
Additional Information:
Location:
Schottenstein Center (0081)
Position Type:
Regular
Scheduled Hours:
40
Shift:
Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.

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