Ticketing Manager Jobs in Ohio (NOW HIRING)

Description

Job Purpose

The Construction Owner's Representative supports the operational excellence of our northern-region schools in Ohio, Michigan, and Iowa by overseeing facilities management, property maintenance, vendor relationships, and customer service workflows. This role ensures that every school receives high-quality operational support, rapid response to facility needs, and proactive planning to maintain safe, welcoming environments for students and staff.

Duties and Responsibilities

Facilities & Maintenance Oversight

• Lead, plan, and manage facility operations for all southern-region schools.
• Oversee and support property maintenance personnel, providing coaching, scheduling, and performance oversight.
• Conduct regular site visits to assess building conditions, identify maintenance needs, and oversee preventative maintenance.
• Respond to urgent building issues, coordinating timely repair and communication.
• Manage facility budgets and ensure responsible spending.
• Small Projects management.
• Other duties as assigned.

Ticketing System Management

• Under the leadership of the Head of Facilities and Capital Projects, oversee the ticketing/work-order system ensuring timely response, clear communication, and high-quality customer service to the southern schools.
• Monitor service-level expectations (SLAs), track resolution times, and maintain data integrity.
• Audit ticketing systems weekly to ensure accuracy and visibility into open issues.
• Partner with school leaders to collect feedback and continuously improve service.

Vendor & Contractor Coordination

• Manage vendor relationships and ensure contract adherence, service quality, and competitive pricing.
• Lead bid processes for services such as landscaping, cleaning, HVAC, or security.
• Ensure all vendors comply with safety standards and background requirements.
• Coordinate and oversee the procurement, delivery, and installation of furniture and large equipment, ensuring compliance with project specifications, timelines, and safety procedures.

Compliance & Safety

• Support schools in maintaining compliance with local, state, and federal facility requirements.
• Coordinate fire inspections, permits, and safety audits.
• Ensure emergency preparedness equipment and systems meet standards.

Operational Support

• Assist schools with building readiness, seasonal maintenance planning, and operational setup.
• Support new school openings, expansions, and renovation projects as needed.
• Collaborate with regional and central teams across HR, IT, Academics, and Finance.

Key Competencies

• Service-focused leadership
• Strong communication and responsiveness
• Systems and process orientation
• Problem-solving under time pressure
• Team and vendor management
• Relationship-building across diverse stakeholders

Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

• Experience supervising maintenance teams or contractors.
• Strong understanding of building systems and preventative maintenance.
• Proficiency in using ticketing or work-order systems (e.g., ClickUp, Zendesk, FMX).
• Excellent communication and customer service skills.
• Ability to manage multiple school sites and travel regularly.
• Strong planning, organization, and follow-through.
• Experience preferred:
• A minimum of 5 years of experience in school operations, facilities management, property management, or a related field, with significant leadership experience.

Working Conditions

This position operates in a hybrid environment that includes office work, school campuses, and active construction or renovation sites. This requires regular travel to school locations across the Oakmont network and occasional visits to construction sites during various phases of work.

The work environment may involve exposure to outdoor weather conditions, mechanical rooms, and active facilities or construction areas. Site visits may include uneven surfaces, noise, dust, and other conditions typical of operational school facilities or construction environments.

Work hours are generally aligned with standard business hours; however, flexibility is required to address urgent facility issues, project milestones, inspections, or emergency situations that may arise outside of normal hours.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this role:

• Ability to frequently move between school buildings, construction sites, and outdoor areas.
• Ability to stand, walk, and navigate facilities and job sites for extended periods.
• Ability to occasionally climb stairs, ladders, or access mechanical spaces.
• Ability to visually inspect buildings, construction progress, and equipment.
• Ability to occasionally lift, carry, or move items weighing up to 25 pounds.
• Ability to communicate clearly and effectively with staff, vendors, contractors, and leadership in person, by phone, and electronically.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role so long as there is no undue hardship created upon the organization or other employees within the organization.

Supervision Received

Occasional, minimal guidance, but follows established work methods.

Direct Reports

None.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.