... contributing to both on-site and remote IT support needs across our organization. Key ... Asset inventory management * Support for desktops, thin clients, laptops, tablets, phones, and ...
New
... contributing to both on-site and remote IT support needs across our organization. Key ... Asset inventory management * Support for desktops, thin clients, laptops, tablets, phones, and ...
New
IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · On-site
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · On-site
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Specialist
Columbus, OH · On-site
Automated Health Systems is seeking an IT Specialist to support technology infrastructure, system ... Manage and support system infrastructure and operations * Coordinate IT activities and oversee ...
IT Specialist
Columbus, OH · On-site
Automated Health Systems is seeking an IT Specialist to support technology infrastructure, system ... Manage and support system infrastructure and operations * Coordinate IT activities and oversee ...
IT Manager
Columbus, OH · On-site
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Quick apply
IT Manager
Columbus, OH · On-site
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Manager
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
Oversee lifecycle management of desktops, laptops, mobile devices, printers, and other technology assets. * Maintain hardware and software inventories, licensing records, and warranty information ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
They are seeking an IT Manager to oversee the daily operations, support, security, and ... management systems. • Ensure system availability, performance, reliability, and business ...
IT Manager
Columbus, OH · On-site
$91K - $112K/yr
They are seeking an IT Manager to oversee the daily operations, support, security, and ... management systems. • Ensure system availability, performance, reliability, and business ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Coordinator
New Albany, OH · On-site
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist (SYSANALYSIS)
Whitehall, OH · On-site
$68K/yr
Participates in release management, software transition, and deployment activities. GS-11: In a developmental capacity. Designing and developing an appropriate IT solution that fully satisfies the ...
IT Specialist (SYSANALYSIS)
Whitehall, OH · On-site
$68K/yr
Participates in release management, software transition, and deployment activities. GS-11: In a developmental capacity. Designing and developing an appropriate IT solution that fully satisfies the ...
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Other
Posted 2 days ago
New
Job description
Description
Job Title: Entry level IT Helpdesk Technician
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
- Respond to and resolve technical support tickets via phone, email, and in-person.
- Diagnose and troubleshoot end-user issues involving:
- User accounts and access
- Print services and printer configuration
- Asset inventory management
- Support for desktops, thin clients, laptops, tablets, phones, and hotspots
- Use physical and logical diagnostic tools to resolve network and hardware/software issues.
- Assist with the setup and deployment of technology solutions for new Ardent site launches.
- Assist with site teardowns and equipment removal once Ardent site sales are complete.
- Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval.
- Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives.
- Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems.
- Collaborate with other technical teams to troubleshoot and resolve large scale issues.
- Handle special requests and participate in unique technology projects as directed.
- Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility.
- Test and evaluate new hardware and software before company-wide deployment.
- Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently.
- Uphold high standards in customer service, ensuring a positive and supportive user experience.
- Adhere to documentation best practices and departmental standards.
Requirements
Qualifications:
- 1-2 years of relevant experience in a technical support or helpdesk role.
- Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools.
- Knowledge of desktop imaging solutions (e.g., Intune).
- Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger).
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills with attention to detail and documentation.
- Willingness to travel occasionally for site support, as needed.