Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · Remote
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · On-site
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Service Desk Tier 2
Columbus, OH · On-site
This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote ...
IT Manager/Director
Lewis Center, OH · On-site
We are looking for an experienced IT Manager/Director to provide leadership for technology ... Hands-on experience with Cisco technologies, computer hardware, and configuration management ...
Quick apply
IT Manager/Director
Lewis Center, OH · On-site
We are looking for an experienced IT Manager/Director to provide leadership for technology ... Hands-on experience with Cisco technologies, computer hardware, and configuration management ...
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Quick apply
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
IT Manager
$80K/hr
Support cybersecurity, compliance, and risk management efforts aligned with governance policies ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Information Technology Manager 1
Columbus, OH · On-site
$90K - $110K/yr
What you'll do as an Information Technology Manager 1: * Supervise IT support staff responsible for ... performing project management functions as defined in series purpose. -Or completion of ...
Information Technology Manager 1
Columbus, OH · On-site
$90K - $110K/yr
What you'll do as an Information Technology Manager 1: * Supervise IT support staff responsible for ... performing project management functions as defined in series purpose. -Or completion of ...
Information Technology Manager 1
Columbus, OH · On-site
$91K - $112K/yr
What you'll do as an Information Technology Manager 1: * Supervise IT support staff responsible for ... performing project management functions as defined in series purpose. -Or completion of ...
Information Technology Manager 1
Columbus, OH · On-site
$91K - $112K/yr
What you'll do as an Information Technology Manager 1: * Supervise IT support staff responsible for ... performing project management functions as defined in series purpose. -Or completion of ...
IT TECHNICIAN
Hilliard, OH · On-site
Work independently, self-managed; IT Manager is based in Arizona Job Type: Full-time
IT TECHNICIAN
Hilliard, OH · On-site
Work independently, self-managed; IT Manager is based in Arizona Job Type: Full-time
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Experience leading teams, managing priorities, and supporting remote employees * Strong ...
Quick apply
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Experience leading teams, managing priorities, and supporting remote employees * Strong ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Experience leading teams, managing priorities, and supporting remote employees * Strong ...
Quick apply
IT Support Supervisor
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Experience leading teams, managing priorities, and supporting remote employees * Strong ...
IT Project Management Advisor Memphis TN, Columbus OH, (Remote , Need locals) **This position is Contract to Hire and Open to Memphis TN, Columbus OH, and Remote** *MUST ANSWER PRE-SCREEN QUESTIONS ...
Quick apply
IT Project Management Advisor Memphis TN, Columbus OH, (Remote , Need locals) **This position is Contract to Hire and Open to Memphis TN, Columbus OH, and Remote** *MUST ANSWER PRE-SCREEN QUESTIONS ...
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
IT Ops Manager
Columbus, OH · On-site
$91K - $112K/yr
Must bring experience with Hyper V, MS Server management, Cisco Network Management, IT Compliancy, CMDB, Automation and Scripting, and PowerShell * Experience with Azure, Intune, Defender, VEEAM a ...
IT Ops Manager
Columbus, OH · On-site
$91K - $112K/yr
Must bring experience with Hyper V, MS Server management, Cisco Network Management, IT Compliancy, CMDB, Automation and Scripting, and PowerShell * Experience with Azure, Intune, Defender, VEEAM a ...
IT Manager - Infrastructure & Cybersecurity
Columbus, OH · On-site
$90 - $140/hr
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
IT Manager - Infrastructure & Cybersecurity
Columbus, OH · On-site
$90 - $140/hr
Maintain patch management of network infrastructure, servers, and end-user systems to ensure ... Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ...
IT Intern
Columbus, OH · On-site
$14.50 - $19.25/hr
The ability to manage projects, coordinate with multiple departments, work with a sense of urgency ... ServiceDesk Plus). • Familiarity with Active Directory, Office 365, and remote support tools (e.g.
IT Intern
Columbus, OH · On-site
$14.50 - $19.25/hr
The ability to manage projects, coordinate with multiple departments, work with a sense of urgency ... ServiceDesk Plus). • Familiarity with Active Directory, Office 365, and remote support tools (e.g.
IT Support Specialist
Dublin, OH · On-site
Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Advanced Support (Level 2) * Manage identity, security groups, and device access in Entra ID ...
IT Support Specialist
Dublin, OH · On-site
Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals ... Advanced Support (Level 2) * Manage identity, security groups, and device access in Entra ID ...
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Job description
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support