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Remote Ticketing Jobs in Pennsylvania (NOW HIRING)

Slipstream IT

Service Desk Analyst

PA · On-site +1

$45K/yr

Experience with Freshservice and/or Zendesk ticketing systems a plus. * Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. * Experience Remotely troubleshooting ...

Fresh Prints

$62K - $84K/yr

Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of ... ticketing, and offboarding. * Own and execute the IT automation roadmap by identifying manual ...

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

Main Line Health

Enterprise Imaging Analyst

Radnor, PA · On-site +1

Provide end-user support (remote and onsite) and identify workflow improvement opportunities ... Experience with ticketing and troubleshooting hardware or software challenges related to cardiac or ...

The Pennsylvania State University

$54K - $86K/yr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Ticketing, etc. The individual will need to expedite, organize, and track a large and varying ...

Motorola

Customer Support Technician I

Indiana, PA · Remote

$55K - $60K/yr

Ticketing Systems to manage, document, and oversee incident resolution through service desk tools ... Experience with cloud platforms, remote support tools, or scripting languages * Experience with AI ...

Ballard Spahr LLP

This position is fully remote. Why Join Us? * Innovative Work Environment: Become part of a forward ... ticketing systems is preferred. * Demonstrated ability to handle sensitive and confidential ...

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Remote Ticketing information

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Pennsylvania? The most popular types of Ticketing jobs in Pennsylvania are:
What are popular job titles related to Remote Ticketing jobs in Pennsylvania? For Remote Ticketing jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Pennsylvania look for? The top searched job categories for Remote Ticketing jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Ticketing jobs? Cities in Pennsylvania with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Pennsylvania as of August 2026, with employment types broken down into 83% Full Time, 2% Temporary, and 15% Contract. Highlights an 100% Remote job distribution.

Service Desk Analyst - Remote, United States

Slipstream IT

United, PA • Remote

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Available Shifts

Monday-Friday 8:00am-5:00pm EST

Monday-Friday 9:00am-6:00pm EST

Monday-Friday 10:00am-7:00pm EST

Monday-Friday 11:00am-8:00pm EST

Responsibilities

  • Provide white-glove, End User Service Desk Support via phone, email, SMS,and chat.
  • Manage an open ticket queue including Incidents, Requests, Tasks and Changes across multiple ticketing systems such as ServiceNow, FreshService and Zendesk.
  • Document all incoming and outgoing communications with all customers, including daily ticket follow-ups in the respective ticketing system.
  • Perform resets in systems such as Active Directory, Entra, Office 365 Admin and Okta.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide support for Multifactor Authentication, SSO Applications and VPN technologies.
  • Support various industry standard applications such as Veeva.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Administer Office 365 including Distribution List (DL) Management and Shared Mailbox support.
  • Manage Adobe license administration and user provisioning.
  • Perform Okta administration including user lifecycle management and application assignments.
  • Manage SharePoint access including permissions, site access, and group membership.
  • Onboarding and offboarding of clients employee via AD, Entra, or other supplied software.

Required Skills

  • CompTIA A+ certification or equivalent.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • 1+ year Mac OS experience.
  • 1+ year of supporting VIP or C level executives.
  • Understand of the ITIL framework.
  • Experience supporting Microsoft 365 applications and M365 Admin.
  • Experience with Microsoft SharePoint from and access management.
  • Experience with Active Directory and Microsoft Entra.
  • Experience with ServiceNow ticketing system; additional ticketing systems are a plus.
  • Experience with remote access tools such as ConnectWise. Additional remote tools are a plus.
  • Experience with Okta administration.
  • Experience remotely troubleshooting Windows hardware and software break/fix issues.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, and WiFi.
  • Understanding of call center metrics and KPIs.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Ability to follow and understand complex documentation.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
  • College or technology school degree preferred.

Benefits

  • 401k match
  • Comprehensive group health, dental, vision benefits
  • Life insurance/LTD
  • Discretionary PTO
  • Salary: $40,000-$45,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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