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Remote Ticketing Jobs in Silver Spring, MD (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$17 - $21.75/hr

... be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

This position is remote. The Jr. ICAM System Administrator provides entry-level operational support ... with actions tracked in a ticketing or audit system. - Hands-on experience supporting ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance) * Excellent written and verbal ...

Eliassen Group

NOC Analyst

Washington, DC · Remote

$45 - $50/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a NOC Analyst to support ... The role encompasses real-time monitoring, event triage, ticketing, and coordination with ...

Evolver

Be Seen First

Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot ...

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All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Silver Spring, MD

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What is the easiest remote job to get hired for?

Remote ticketing roles, such as customer support or help desk positions, are often considered easier to obtain due to high demand and lower entry requirements. These jobs typically require good communication skills, basic computer proficiency, and sometimes familiarity with ticketing software, making them accessible for many job seekers.

How can I make 2000 a week working from home?

Remote ticketing jobs typically pay hourly or per task, and earning $2000 weekly requires high volume, efficiency, and experience. To reach this income, professionals often work full-time hours, develop strong customer service skills, and use ticketing software proficiently. Building expertise and working for companies with higher pay rates can also help achieve this goal.

How to make $1000 a week remotely?

Remote ticketing jobs typically pay hourly or per task, and earning $1000 weekly requires consistent work, strong customer service skills, and familiarity with ticketing platforms. To reach this income, workers often need to work full-time hours, develop efficiency, and may benefit from certifications or experience in the travel or event industries.

How to make $100,000 a year working from home?

Remote ticketing roles can reach a $100,000 annual income by gaining extensive experience, developing strong customer service and technical skills, and working for companies that offer higher pay scales or performance bonuses. Advancing to senior or specialized positions, obtaining relevant certifications, and working full-time or managing multiple clients can also increase earning potential.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are popular job titles related to Remote Ticketing jobs in Silver Spring, MD? For Remote Ticketing jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Silver Spring, MD look for? The top searched job categories for Remote Ticketing jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Ticketing jobs? Cities near Silver Spring, MD with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Silver Spring, MD as of July 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.
Customer Service Representative - Remote

Customer Service Representative - Remote

Power Finance Texas

Baltimore, MD • Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

Job description

Remote Customer Service Representative

Location: Remote (Maryland Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and digital communication channels
  • Assist with loan applications, account inquiries, payment processing, and general service requests
  • Communicate loan terms, repayment options, and company policies clearly and accurately
  • Resolve customer concerns efficiently, escalating complex matters as appropriate
  • Maintain detailed and accurate records of all customer interactions within internal systems
  • Adhere to all company policies, procedures, and applicable regulatory requirements
  • Contribute to customer retention and satisfaction by delivering consistent, high-quality service
Required Qualifications
  • High school diploma or equivalent required
  • Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple priorities in a remote, structured work environment
  • Proficiency with computer systems, including CRM platforms and Microsoft Office applications
  • High level of professionalism, integrity, and attention to detail
Preferred Qualifications
  • Experience in consumer lending, banking, or financial services
  • Bilingual proficiency (English/Spanish)
  • Familiarity with customer support technologies and ticketing systems
Compensation & Benefits
  • Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
  • Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

  • Comprehensive medical, dental, and vision coverage
  • Paid time off, including vacation, sick leave, and company holidays
  • Remote work flexibility within a structured environment
  • Paid training and ongoing professional development
  • Opportunities for internal advancement
Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.