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Remote Ticketing Jobs in Silver Spring, MD (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.

Maximus

Junior ICAM System Administrator

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

This position is remote. The Jr. ICAM System Administrator provides entry-level operational support ... with actions tracked in a ticketing or audit system. - Hands-on experience supporting ...

VivSoft Technologies

Business Analyst

Herndon, VA · Remote

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote, USA Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven ... Communicate with end users through ticketing and request systems, providing timely support and ...

VivSoft Technologies LLC

Business Analyst

Herndon, VA · On-site +1

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote, USA Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven ... Communicate with end users through ticketing and request systems, providing timely support and ...

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All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Silver Spring, MD

Remote Ticketing information

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Silver Spring, MD?

The most popular types of Ticketing jobs in Silver Spring, MD are:

What are popular job titles related to Remote Ticketing jobs in Silver Spring, MD?

For Remote Ticketing jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Silver Spring, MD look for?

The top searched job categories for Remote Ticketing jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Ticketing jobs?

Cities near Silver Spring, MD with the most Remote Ticketing job openings:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 2% Temporary, and 16% Contract. Highlights an 100% Remote job distribution.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/mo

Full-time

Re-posted 6 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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