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Remote Ticketing Jobs in Silver Spring, MD (NOW HIRING)

Eliassen Group

Automation / SOAR Engineer

Washington, DC · Remote

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Eliassen Group

SOC Analyst

Washington, DC · Remote

$50 - $55/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a SOC Analyst to support ... Maintain accurate reporting within ticketing and knowledge management systems such as Jira and ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Desired - Familiar with ticketing software (ServiceNow) would be a plus System One, and its ...

Maximus

Junior Security Engineer

VA · On-site +1

This is a remote position. Maximus TCS (Technology and Consulting Services) Internal Job Profile ... ticketing platforms. - Ability to follow standard operating procedures and security runbooks ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Desired - Familiar with ticketing software (ServiceNow) would be a plus System One, and its ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Desired - Familiar with ticketing software (ServiceNow) would be a plus System One, and its ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Desired - Familiar with ticketing software (ServiceNow) would be a plus System One, and its ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ... Desired - Familiar with ticketing software (ServiceNow) would be a plus System One, and its ...

MAG Aerospace

Endpoint Engineer

Fairfax, VA · Remote

$120K - $150K/yr

Administer and support RMM tools (such as NinjaOne) for monitoring, remote support, automation, and ... Experience using ServiceNow or another enterprise ITSM platform for ticketing and workflow ...

Lexical Intelligence LLC

NLM Cloud Engineer I

Bethesda, MD · Remote

$59.50 - $79.50/hr

Experience with ticketing and documentation systems such as JIRA, ServiceNow, and/or Confluence Wiki * Knowledge of FedRAMP requirements and secure remote access administration * Prior experience ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site +1

$85K - $100K/yr

This position is listed as Hybrid - primarily remote with occasional travel to client meetings ... models, ticketing workflows, and vendor/client dynamics * Account management experience ...

Maximus

Junior Network Engineer

Springfield, VA · On-site +1

This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of ... ticketing systems (e.g., ServiceNow) for tracking operational activities. - Ability to follow ...

Maximus

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and ...

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What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

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Infographic showing various Remote Ticketing job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 2% Temporary, and 16% Contract. Highlights an 100% Remote job distribution.

Automation / SOAR Engineer

Eliassen Group

Washington, DC • Remote

$75 - $80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Description:

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC

Our client seeks an Automation / SOAR Engineer to design, develop, and implement automation solutions within a federal cybersecurity operations environment. The role focuses on building SOAR playbooks, automating incident response workflows, and integrating security tools to improve detection and response efficiency. The ideal candidate has hands-on experience in SOC environments with scripting, systems integration, and process optimization.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $80.00/hr. w2

Responsibilities:
  • Design, develop, and maintain SOAR playbooks and automation workflows.
  • Automate incident response processes including alert triage, enrichment, and remediation actions.
  • Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools.
  • Develop scripts to support automation and tool integration using languages such as Python or PowerShell.
  • Enhance and streamline security operations processes through automation.
  • Collaborate with SOC analysts, engineers, and incident response teams to identify automation opportunities.
  • Support alert enrichment, correlation, and response orchestration across security tools.
  • Maintain and optimize automation pipelines to improve operational efficiency and reduce manual effort.
  • Document playbooks, workflows, and automation procedures.
  • Support reporting and metrics related to automation effectiveness and SOC performance.
Experience Requirements:
  • 5+ years of experience in cybersecurity, automation engineering, or SOC environments.
  • Hands-on experience with SOAR playbook development or automation engineering.
  • Experience with incident response workflow automation.
  • Integration experience with SIEM, ticketing, EDR/XDR, or cloud security tools.
  • Scripting or automation using Python, PowerShell, or similar.
  • Security process improvement experience.
  • Strong understanding of SOC workflows and the incident response lifecycle.
  • Experience working in 24x7 cybersecurity operations environments.
  • Experience with tools such as Splunk, Microsoft Sentinel, Microsoft Defender, Rapid7 InsightVM, Veracode, Jira, Confluence, AWS, Azure, Okta, Entra ID/Entra PIM, Intune, Device42, Microsoft Purview, Appian, and Oracle in hybrid environments.
  • Preferred: experience supporting federal agencies or regulated environments, familiarity with detection engineering and alert tuning, experience integrating automation into Zero Trust or enterprise security architectures, knowledge of scripting frameworks, REST APIs, and orchestration patterns, and relevant certifications such as Splunk, Microsoft Security, SOAR-related certifications, Security+, or CySA+.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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