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Remote Ticketing Jobs in Silver Spring, MD (NOW HIRING)

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to ... Proven experience with ticketing applications and providing level 1 or 2 support to a large ...

Level One Personnel

Be Seen First

Help Desk Technician

Gaithersburg, MD · Remote

$11.50 - $12.50/hr

Remote Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch Pay: $11.50-12.50/hour Type: Contract ... Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus * May ...

Eliassen Group

Automation / SOAR Engineer

Washington, DC · Remote

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Eliassen Group

SOC Analyst

Washington, DC · Remote

$50 - $55/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a SOC Analyst to support ... Maintain accurate reporting within ticketing and knowledge management systems such as Jira and ...

Eliassen Group

Automation / SOAR Engineer

Washington, DC · On-site +1

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Document, track, and manage incidents and service requests using a ticketing system * Escalate ... This position is not eligible for full-time remote work or for candidates located outside of the ...

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Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are popular job titles related to Remote Ticketing jobs in Silver Spring, MD? For Remote Ticketing jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Silver Spring, MD look for? The top searched job categories for Remote Ticketing jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Ticketing jobs? Cities near Silver Spring, MD with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Senior Help Desk Engineer

Senior Help Desk Engineer

System One

Bethesda, MD • Remote

$80K - $95K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Job Title: Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship required

Responsibilities

  • Manage and coordinate the activities of the onsite and offshore help desk team.
  • Serve as an escalation point for complex technical issues.
  • Monitor ticket queues and ensure SLAs are met.
  • Identify recurring issues and recommend process or infrastructure improvements.
  • Collaborate with internal departments to support technology needs and initiatives.
  • Maintain documentation and ensure knowledge sharing within the team.
Requirements
  • Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
  • Strong knowledge of Windows environments, Office 365, and common business applications
  • Experience managing hybrid or distributed support teams
  • Excellent problem-solving and communication skills
  • Familiarity with help desk ticketing systems and remote support tools
  • Onsite work commitment of 40 hours per week
  • Onsite support experience in a professional environment
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-2 #LI-CK1 Ref: #850-Rockville (ALTA IT)

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