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Remote Ticketing Jobs in Silver Spring, MD (NOW HIRING)

Evolver

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Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages ...

Eliassen Group

SOC Analyst

Washington, DC · Remote

$50 - $55/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a SOC Analyst to support ... Maintain accurate reporting within ticketing and knowledge management systems such as Jira and ...

Eliassen Group

Automation / SOAR Engineer

Washington, DC · Remote

$75 - $80/hr

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks an Automation / SOAR Engineer ... Integrate SOAR platforms with SIEM, ticketing, EDR/XDR, and cloud security tools. * Develop scripts ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Document, track, and manage incidents and service requests using a ticketing system * Escalate ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities • Respond to inbound calls daily to provide technical ... with ticketing software (ServiceNow) would be a plus System One, and its subsidiaries including ...

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All JobsTicketing JobsRemote Ticketing JobsRemote Ticketing Jobs in Silver Spring, MD

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What is the easiest remote job to get hired for?

Remote ticketing roles, such as customer support or help desk positions, are often considered easier to obtain due to high demand and lower entry requirements. These jobs typically require good communication skills, basic computer proficiency, and sometimes familiarity with ticketing software, making them accessible for many job seekers.

How can I make 2000 a week working from home?

Remote ticketing jobs typically pay hourly or per task, and earning $2000 weekly requires high volume, efficiency, and experience. To reach this income, professionals often work full-time hours, develop strong customer service skills, and use ticketing software proficiently. Building expertise and working for companies with higher pay rates can also help achieve this goal.

How to make $1000 a week remotely?

Remote ticketing jobs typically pay hourly or per task, and earning $1000 weekly requires consistent work, strong customer service skills, and familiarity with ticketing platforms. To reach this income, workers often need to work full-time hours, develop efficiency, and may benefit from certifications or experience in the travel or event industries.

How to make $100,000 a year working from home?

Remote ticketing roles can reach a $100,000 annual income by gaining extensive experience, developing strong customer service and technical skills, and working for companies that offer higher pay scales or performance bonuses. Advancing to senior or specialized positions, obtaining relevant certifications, and working full-time or managing multiple clients can also increase earning potential.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are popular job titles related to Remote Ticketing jobs in Silver Spring, MD? For Remote Ticketing jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Silver Spring, MD look for? The top searched job categories for Remote Ticketing jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Ticketing jobs? Cities near Silver Spring, MD with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Silver Spring, MD as of July 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.
Tier 2 IT Support Specialist

Tier 2 IT Support Specialist

Evolver

Washington, DC • Remote

$42K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal on-site supervision.

Work Schedule & Remote Requirements

This is a fully remote, after-hours position. The assigned shift will be identified during the hiring process. Support is provided across three coverage windows:

  • Evening shift: 4:30 PM – 1:00 AM.
  • Overnight shift: 1:00 AM – 8:30 AM.
  • Mixed/weekend shift: a combination of hours that includes a weekend shift of 8:00 AM – 4:30 PM.
  • Reliable high-speed internet connection and a secure, distraction-free home workspace are required.
  • Ability to work independently with minimal direct supervision during evening, overnight, and weekend periods.
  • Availability to work scheduled after-hours, weekend, and holiday shifts as assigned.
  • Government-furnished equipment must be maintained and secured in accordance with USDA policy.

Responsibilities

Incident Response & Resolution

  • Respond to escalated tickets from Tier 1 via the Remedy ticketing system.
  • Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.
  • Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.

Technical Support & Troubleshooting

  • Provide remote support for hardware and software issues.
  • Perform software installations, remote reimaging, and configuration of USDA-standard systems.
  • Support operating system upgrades, patch management, and deployments.
  • Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).
  • Resolve issues with printers, peripherals, and network connectivity.

Account & Asset Management

  • Assist with user account provisioning, password resets, and WHfB support.
  • Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.
  • Maintain inventory accuracy through asset and configuration management practices.

Customer Service & Communication

  • Deliver high-quality support via phone, email, chat, and remote-access tools.
  • Communicate technical solutions clearly to non-technical customers.
  • Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.

Flexible & Adaptive Support

  • Respond to fluctuating ticket volumes and assist with special IT projects.
  • Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.
  • Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.

Additional Duties

  • Remotely diagnose and resolve PC and network hardware/software issues, coordinating local hands-on support or device shipment when physical repair is required.
  • Provide advanced support for Microsoft Outlook, Teams, and Office 365.
  • Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.
  • Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).
  • Offer end-user training on Microsoft Office 365 and SharePoint Online.

Basic Qualifications

  • Associate's degree in Information Technology or a related field, or equivalent job experience.
  • 2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.
  • 1 year of experience with VPN, networking, and OS upgrades.
  • 1 year of experience in account management, remote imaging, and software deployment.
  • 1 year of experience with telecommunications systems (VTC, VoIP, WITS).
  • 1 year of experience with asset/configuration management.
  • US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.


Company Description

Evolver is a cybersecurity and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.