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Remote Chat Support Assistant Jobs in Silver Spring, MD

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...

Optimal Networks

SupportCenter Specialist - Tier 1

Rockville, MD · Remote

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Position Summary As an Optimal SupportCenter Specialist, you will provide remote support services ... chat tools. * Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide ...

Vheda Health

Bilingual Clinical Support Specialist

Columbia, MD · On-site +1

$40K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Remote Clinical Support Specialist, you will receive real-time data through remote patient ... Mobile Care Management: Assist members with the use of mobile care management devices. * Risk ...

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (Quarterly Travel to Gaithersburg, MD) Hours: 40.0 Security Clearance: Ability to obtain a ... Support CloudFront + WAF configurations for secure web chat entry points. * Build APIs and event ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Silver Spring, MD

Remote Chat Support Assistant information

See Silver Spring, MD salary details

$12

$19

$27

How much do remote chat support assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support assistant in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the most commonly searched types of Remote Chat Support jobs in Silver Spring, MD?

The most popular types of Remote Chat Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Chat Support Assistant jobs?

Cities near Silver Spring, MD with the most Remote Chat Support Assistant job openings:

Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,977 per year, or $19.2 per hour.

Program Support Specialist (Remote)

ICF International, Inc.

Reston, VA • On-site, Remote

Full-time

Posted 9 days ago

Job description

We are seeking a Program Support professional to provide administrative, operational, project coordination, and program support services for a portfolio of NIH programs and initiatives. The successful candidate will assist program leadership and project teams in coordinating activities, tracking deliverables, maintaining documentation, supporting meetings, monitoring schedules, and facilitating communication among stakeholders.
This position is ideal for an organized and detail-oriented professional who enjoys working in a collaborative environment supporting scientific, technical, digital, research, and information management initiatives. The Program Support individual will help ensure efficient day-to-day operations while contributing to the successful delivery of program objectives.
Key Responsibilities
  • Provide day-to-day administrative, operational, and project coordination support to program managers, project teams, and technical staff.
  • Coordinate meetings, prepare agendas, document discussions, track action items, and support team communications and stakeholder engagement.
  • Maintain project schedules, milestone trackers, deliverable logs, status reports, and supporting documentation.
  • Assist with planning, organizing, and coordinating project activities, assignments, deliverables, review cycles, and approval processes.
  • Support onboarding activities, staffing coordination, and resource tracking across the program.
  • Develop, maintain, and organize project documentation, standard operating procedures, electronic files, and program records.
  • Compile and manage information for weekly, monthly, quarterly, and ad hoc reporting, including data collection and performance tracking activities.
  • Coordinate follow-up actions with team members and stakeholders to support timely completion of assigned tasks and deliverables.
  • Maintain shared repositories, knowledge management resources, and document control processes, including version management and records maintenance.
  • Provide customer-focused support and assist with emerging priorities, special projects, and operational activities as needed.
  • Support transition, continuity, and knowledge-transfer activities as needed.

Required Qualifications
  • High School Diploma
  • 4+ years of professional experience supporting projects, programs, operations, administration, research activities, or customer support services.
  • 2+ years' experience supporting scientific, healthcare, research, library, metadata, information management, or digital services programs.

Preferred Qualifications
  • Bachelor's degree in business administration, Public Health, Information Science, Communications, Library Science, Project Management, or a related field.
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
  • Ability to work independently while supporting multiple stakeholders.
  • Experience supporting federal government programs.
  • Familiarity with project management methodologies and tools.
  • Experience maintaining project documentation repositories and collaboration platforms.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$50,605.00 - $86,028.00
Nationwide Remote Office (US99)

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