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Chat Representative Jobs in Silver Spring, MD (NOW HIRING)

Sharecare

Lead Customer Service Rep

Washington, DC · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

IBEX

Customer Service Healthcare Representative

Washington, DC · On-site

$18 - $24.50/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

ibex

Customer Service Healthcare Representative

Washington, DC · On-site

$18.25 - $24.75/hr

You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We're looking for enthusiastic individuals with a can-do attitude. Even if ...

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All JobsChat Representative JobsChat Representative Jobs in Silver Spring, MD

Chat Representative information

See Silver Spring, MD salary details

$11

$21

$35

How much do chat representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat representative in Silver Spring, MD is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Silver Spring, MD? The most popular types of Chat Representative jobs in Silver Spring, MD are:
What are popular job titles related to Chat Representative jobs in Silver Spring, MD? For Chat Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Silver Spring, MD look for? The top searched job categories for Chat Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chat Representative jobs? Cities near Silver Spring, MD with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $45,464 per year, or $21.9 per hour.

Lead Customer Service Rep

Sharecare

Washington, DC • On-site

Other

Re-posted 5 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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