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Chat Representative Jobs in Silver Spring, MD (NOW HIRING)

InstantServe LLC

A004 - Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

The Customer Service Representative will be responsible for providing exceptional service to ... Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service ...

ROCS

Contact Center Representative

Rockville, MD

$24 - $28/hr

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

Department: Business Development Center (BDC) Role Overview As a BDC Representative at Safford ... chat. * Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

Business Development Center (BDC)Role Overview As a BDC Representative at Safford Mazda Alexandria ... chat. * Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing ...

INTIHAR HOLDING CO

Inside sales and CSR

Chantilly, VA · On-site

$16.50 - $22.50/hr

Join INTIHAR HOLDING CO as an Inside Sales and Customer Service Representative in Chantilly, VA ... Manage and respond to customer inquiries via phone, email, and chat. * Identify customer needs and ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Silver Spring, MD

Chat Representative information

See Silver Spring, MD salary details

$11

$21

$35

How much do chat representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat representative in Silver Spring, MD is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Silver Spring, MD? The most popular types of Chat Representative jobs in Silver Spring, MD are:
What are popular job titles related to Chat Representative jobs in Silver Spring, MD? For Chat Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Silver Spring, MD look for? The top searched job categories for Chat Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chat Representative jobs? Cities near Silver Spring, MD with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $45,464 per year, or $21.9 per hour.

Customer Service Rep - Cashier

AHU Technologies, Inc.

Washington, DC • On-site

$20 - $23/hr

Other

Re-posted 9 days ago

Job description

Customer Service Representative - Cashier Traffic And Adjudication

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Assist customers with product information, order status, or any account-related issues. Resolve customer complaints and issues efficiently and empathetically, following agency procedures. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information. Process transactions, returns, and exchanges according to agency guidelines. Collaborate with other departments to address and resolve complex issues. Provide feedback to management on recurring customer concerns and suggest improvements. Stay informed about industry trends and best practices to enhance customer service quality. Perform other duties as assigned to support the customer service team.

Education: High School Diploma

Qualifications: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Attention to detail. Ability to handle sensitive information with confidentiality.

Skills Matrix: Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities.

Required: Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to handle sensitive information with confidentiality. High School diploma. Prior experience as a bank teller or in a related, customer-facing role.

Compensation: $20.00 - $23.00 per hour

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