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Customer Service Jobs in Silver Spring, MD (NOW HIRING)

Kennedy Services

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Handle incoming customer service inquiries. * Assist borrowers with website access and questions. * Deliver exceptional service to external and internal customers. * Process borrower check-by-phone ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

eCruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

As a Customer Service and Sales Representative, you will represent our clients at promotional events, engage directly with customers, provide product and service information, answer questions, and ...

Royal Farms

Customer Service Associate

Silver Spring, MD · On-site

$18 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Shik Consulting

Customer Service Associate

Hyattsville, MD · On-site

$14.50 - $20/hr

Customer Service Associate - Washington, DC Full-Time | Immediate Start | In-Person | Entry-Level Opportunity Launch Your Career in Customer Service Are you passionate about helping people and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Silver Spring, MD

Customer Service information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service in Silver Spring, MD is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Silver Spring, MD?

The most popular types of Customer Service jobs in Silver Spring, MD are:

What are popular job titles related to Customer Service jobs in Silver Spring, MD?

For Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Silver Spring, MD look for?

The top searched job categories for Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Service jobs?

Cities near Silver Spring, MD with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $40,295 per year, or $19.4 per hour.

Customer Service Representative

Kennedy Services

Baltimore, MD • On-site

$16 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team.
RESPONSIBILITIES:
  • Handle incoming customer service inquiries.
  • Assist borrowers with website access and questions.
  • Deliver exceptional service to external and internal customers.
  • Process borrower check-by-phone requests.
  • Respond to borrower correspondence & requests (regular mail, lockbox, website, emails, etc.).
  • Respond to inter-office requests for information on loans.
  • Process department incoming mail and faxes.
  • Log and respond to Qualified Written Requests.
  • Adhere to timelines established based on the customer needs and department workflow.
  • Other duties as assigned.

ADDITIONAL EXPECTATIONS:
  • Provide a professional example, accuracy, and consistency in work performance.
  • Communicates in a courteous manner.
  • Keep management informed of pertinent information.
  • Maintains the quality and integrity of the services provided by the department.
  • Supports the overall goals of the Company and that services are delivered professionally and efficiently.

REQUIREMENTS:
  • High School diploma or equivalent.
  • 1-2 years call center and/or mortgage loan servicing experience a plus.
  • Excellent customer service/communication skills with an emphasis on professionalism.
  • Knowledge of MS Windows, Outlook, Word and Excel is required.
  • Strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels.
  • Must be able to multi-task in a fast-paced environment.
  • Strong organizational and follow-up skills with the ability to prioritize.
  • Bilingual (English and Spanish) preferred.
  • Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.

PHYSICAL REQUIREMENTS:
  • Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Hearing - Able to hear average or normal conversations and receive ordinary information.
  • Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
  • Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
  • Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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