Shopexim

Customer Service

Location: Baltimore, Maryland
Employment Type: Full-Time

Position Summary

At Shopexim Pack & Ship, we believe every customer deserves a five-star experience. We are looking for a friendly, dependable, and customer-focused Customer Service & Pack & Ship Associate who enjoys helping people and solving problems.

The ideal candidate has at least one (1) year of experience working in a pack-and-ship environment or a similar retail shipping business.

This position is responsible for assisting customers with domestic and international shipping, packing services, mailbox rentals, printing and business services, notary assistance, passport photos, U-Haul rentals, fingerprinting, Western Union, lottery sales, retail merchandise, and other business services. The ideal candidate is passionate about providing exceptional customer service and consistently goes above and beyond to exceed customer expectations.

Key Responsibilities

Customer Service

• Deliver a professional, friendly, and welcoming customer experience to every customer.
• Greet customers promptly and determine their needs through active listening and consultative service.
• Build long-term customer relationships by providing personalized solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain a positive attitude in a fast-paced retail environment.
• Consistently provide service that earns five-star customer reviews.

Shipping & Packing Services

• Professionally pack fragile, oversized, valuable, and specialty items for shipment.
• Prepare domestic and international shipments using multiple shipping carriers.
• Accurately weigh, measure, label, and process packages.
• Recommend the most cost-effective and appropriate shipping options.
• Ensure shipments comply with carrier regulations and packaging standards.
• Assist customers with customs documentation for international shipments.
• Track shipments and assist customers with shipping inquiries.

Store Operations

• Process customer transactions using the Point of Sale (POS) system.
• Handle cash, credit card, and electronic payments accurately.
• Open and close registers following company procedures.
• Stock retail merchandise and shipping supplies.
• Keep the store clean, organized, and fully stocked.
• Maintain equipment and notify management of maintenance needs.
• Follow all company policies regarding safety, security, and confidentiality.
• Support inventory management and merchandising.
• Complete assigned tasks efficiently while maintaining excellent customer service.

Qualifications

Required

• High school diploma or GED.
• Minimum one (1) year of experience working in Pack & Ship stores or similar retail service environments.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Reliable, punctual, and dependable.

Preferred

• Printing and graphic production experience.
• Notary Public commission (or willingness to obtain).
• Fingerprinting experience.
• Creative mindset with the ability to design or assist in creating social media content, stickers or stationeries a plus

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move packages up to 50 pounds.
• Ability to bend, kneel, reach, and climb as needed.
• Ability to safely move packages and operate shipping equipment.
• Ability to work in a busy retail environment.

What We're Looking For

We're looking for someone who:

• Loves helping people.
• Takes pride in delivering outstanding customer service.
• Goes above and beyond for every customer.
• Has a positive, can-do attitude.
• Learns quickly and adapts to new services.
• Works well independently and as part of a team.
• Pays close attention to detail.
• Represents Shopexim Pack & Ship with professionalism and integrity.
• Pays close attention to detail.

Compensation & Benefits

At Shopexim Pack & Ship, we value team members who are dependable, customer-focused, and committed to delivering exceptional service. We offer competitive compensation and benefits designed to support our employees and recognize outstanding performance.

Eligible employees may receive:

• Competitive hourly pay ranging from $16.00 to $20.00 per hour, depending on experience and qualifications.
• Paid Time Off (PTO) accrued in accordance with company policy.
• Paid Sick and Safe Leave as required under the Maryland Healthy Working Families Act.
• Access to voluntary health, dental, vision, and other insurance benefits
• Performance incentives and bonus opportunities based on outstanding customer feedback, service excellence, and individual performance.
• Employee discounts on Shopexim Pack & Ship products and services.
• Ongoing training and professional development.
• Opportunities for career growth and advancement within the company.

Why Join Shopexim Pack & Ship?

At Shopexim Pack & Ship, we're more than just a shipping store—we're a trusted neighborhood business center. Our customers rely on us for shipping, printing, business services, and international logistics. We value teamwork, integrity, continuous learning, and exceptional customer service. If you enjoy working with people, solving problems, and making someone's day easier, we'd love to have you on our team.

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Additional incentives