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Entrylevel Customer Experience Analyst Jobs in Silver Spring, MD

IntelliDyne

User Experience (UX) Analyst

Vienna, VA · On-site +1

$80K - $105K/yr

User Experience (UX) Analyst Classification: Exempt Clearance: Public Trust Location: This position ... customers and development team to review, approve, and incorporate into systems and websites.

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Entrylevel Customer Experience Analyst information

See Silver Spring, MD salary details

$15

$36

$63

How much do entrylevel customer experience analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entrylevel customer experience analyst in Silver Spring, MD is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $27.36 and $39.52 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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For Entrylevel Customer Experience Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

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Entrylevel Customer Experience Analyst jobs near you

User Experience (UX) Analyst

IntelliDyne Jobs for Veterans

Vienna, VA • On-site, Remote

$80K - $105K/yr

Full-time

Posted 10 days ago

Key responsibilities

  • Provide input and reporting on user experience, work product review, and guidance for Section 508 and WCAG 2.1.

  • Design and deliver wireframes, design standards, and other UX documents for review and approval.

  • Assess systems and work products from a human-centered design perspective and produce reports with findings and remediation suggestions.

Job description

User Experience (UX) Analyst
Classification: Exempt
Clearance: Public Trust
Location: This position is remote within 1 hour of Vienna, VA
Job Responsibilities:
  • User Experience Analyst supporting the Health & Human Services Agency. Provide input and reporting on all products and solutions regarding user experience, work product review and guidance for Section 508, and WCAG 2.1
  • UX and UD deliverables shall include, as appropriate, design options represented as wireframes; design standards for systems and websites; and other documents for both the customers and development team to review, approve, and incorporate into systems and websites.
  • Assess the current state of systems and work products from a human-centered design perspective and produce a Human-Centered design report detailing initial findings and suggested remediation measures
  • Ensure that service and system development, enhancement, and operations work includes user experience and user design participation and review
  • Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces
  • Translate clients' product vision into tangible digital experiences by researching, conceiving, sketching, wire-framing, prototyping, and testing experiences
  • Identify design problems and devise elegant, simple solutions
  • Make strategic design decisions related to core and new functions/features. Validate design decisions and concepts through user research, heuristic analysis, and user testing.
  • Efficiently balance multiple projects and project types.

Job Qualifications:
  • At least 3 years of UX design experience (in industry, freelance, etc.) Preference will be given to candidates who demonstrate experience designing complex solutions for complete digital environments regardless of cumulative years of experience
  • Experience with screen readers including, but not limited to JAWS, NVDA, or Microsoft Narrator, to test keyboard navigation, responsive design for desktop/laptop and mobile devices, as well as multiple browser brands and browser versions such as Chrome, Firefox, Safari, and Edge.
  • Wire-framing experience required
  • Firm research and usability foundation
  • Experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Proficient in visual and interaction design
  • Expertise in Adobe XD and Adobe Suite products
  • 508 compliance, WCAG2.1 and accessibility knowledge
  • Experience in using UX design best practices with a deep understanding of mobile-first and responsive design.
  • Ability to effectively work with clients to understand detailed requirements and design complete user experiences that meet client vision and end-user needs
  • Strong written and spoken communications skills and ability to present ideas to all levels of stakeholders, including VIPs.
  • Ability to iterate designs and solutions quickly, efficiently and intelligently
  • Must possess problem-solving skills, an investigative mentality, and a proactive attitude with the courage to speak up and take charge when necessary
  • Ability to operate with minimal guidance and direction.
  • Strong time and project management skills to ensure all deadlines are met
  • Must have a Public Trust Clearance or higher
  • Bachelor's degree strongly desired
  • UX certifications strongly preferred

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Compensation: $80k/yr - $105k/yr

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