Hyattsville, MD · On-site
$16 - $21.75/hr
Track and analyze progress with reporting * You will manage the customer feedback Qualifications ... Bonuses Employment Type: Full-time Seniority Level: Entry-level Apply now! Please send us your ...
Hyattsville, MD · On-site
$16 - $21.75/hr
Track and analyze progress with reporting * You will manage the customer feedback Qualifications ... Bonuses Employment Type: Full-time Seniority Level: Entry-level Apply now! Please send us your ...
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
Quick apply
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
Mclean, VA · On-site
$43K - $55K/yr
Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...
Quick apply
Mclean, VA · On-site
$43K - $55K/yr
Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...
Rockville, MD · On-site
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
Quick apply
Rockville, MD · On-site
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
Quick apply
$55K - $125K/yr
Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...
Mclean, VA · On-site
$43K - $55K/yr
Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...
Quick apply
Mclean, VA · On-site
$43K - $55K/yr
Previous experience as a Customer Service Representative or in a similar role is preferred * Excellent verbal communication skills * Understanding of active listening techniques * Ability to work ...
Washington, DC · On-site
$140K - $150K/yr
As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ...
Washington, DC · On-site
$140K - $150K/yr
As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ...
As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ...
As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ...
Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively * Oversee end-to-end CX metrics, including effort ...
Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively * Oversee end-to-end CX metrics, including effort ...
Herndon, VA · On-site
$18.50 - $24.25/hr
JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...
Herndon, VA · On-site
$18.50 - $24.25/hr
JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...
Herndon, VA · On-site
$18.50 - $24.25/hr
JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...
Herndon, VA · On-site
$18.50 - $24.25/hr
JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...
Alexandria, VA · On-site
$19 - $23.75/hr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
Alexandria, VA · On-site
$19 - $23.75/hr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
Managing customer experience activities, including designing surveys, creating dashboards, analyzing results, and sharing findings; AND * Leading customer experience projects that include conducting ...
Managing customer experience activities, including designing surveys, creating dashboards, analyzing results, and sharing findings; AND * Leading customer experience projects that include conducting ...
Alexandria, VA · On-site +1
$121K - $158K/yr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
Alexandria, VA · On-site +1
$121K - $158K/yr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
Alexandria, VA · On-site
$19 - $23.75/hr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
New
Alexandria, VA · On-site
$19 - $23.75/hr
Managing customer experience activities, including survey administration, dashboard monitoring, results analysis, and preparation of reports to inform decision-making. * Leading customer experience ...
New
Fairfax, VA · On-site
$45K - $58K/yr
Job Summary JCS Solutions LLC is seeking an Entry-Level Analyst to support data-driven decision ... Coursework or internship experience in marketing analytics, digital campaign measurement, CRM ...
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Fairfax, VA · On-site
$45K - $58K/yr
Job Summary JCS Solutions LLC is seeking an Entry-Level Analyst to support data-driven decision ... Coursework or internship experience in marketing analytics, digital campaign measurement, CRM ...
Fairfax, VA · On-site
$45K - $58K/yr
Job Summary JCS Solutions LLC is seeking an Entry-Level Analyst to support data-driven decision ... Coursework or internship experience in marketing analytics, digital campaign measurement, CRM ...
Fairfax, VA · On-site
$45K - $58K/yr
Job Summary JCS Solutions LLC is seeking an Entry-Level Analyst to support data-driven decision ... Coursework or internship experience in marketing analytics, digital campaign measurement, CRM ...
Washington, DC · On-site
$50K - $52K/yr
The main purpose of this position is to help our customers make a smooth conversion to the Reynolds ... experience; Ability to travel 80% of the time; Outgoing, friendly personality; Strong written and ...
Washington, DC · On-site
$50K - $52K/yr
The main purpose of this position is to help our customers make a smooth conversion to the Reynolds ... experience; Ability to travel 80% of the time; Outgoing, friendly personality; Strong written and ...
Baltimore, MD · On-site
$50K - $52K/yr
The main purpose of this position is to help our customers make a smooth conversion to the Reynolds ... experience; Ability to travel 80% of the time; Outgoing, friendly personality; Strong written and ...
Baltimore, MD · On-site
$50K - $52K/yr
The main purpose of this position is to help our customers make a smooth conversion to the Reynolds ... experience; Ability to travel 80% of the time; Outgoing, friendly personality; Strong written and ...
Customer Experience Manager (CXM) Location: Local to Herndon, VA preferred but will accept remote ... Ability to analyze data, support visualization, and translate stakeholder needs into functional ...
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Customer Experience Manager (CXM) Location: Local to Herndon, VA preferred but will accept remote ... Ability to analyze data, support visualization, and translate stakeholder needs into functional ...
$15.90 - $20.26
4% of jobs
$20.26 - $24.62
5% of jobs
$27.58 is the 25th percentile. Wages below this are outliers.
$24.62 - $28.98
23% of jobs
The median wage is $32.41 / hr.
$28.98 - $33.34
23% of jobs
$33.34 - $37.70
19% of jobs
$38.07 is the 75th percentile. Wages above this are outliers.
$37.70 - $42.06
10% of jobs
$42.06 - $46.42
4% of jobs
$46.42 - $50.79
3% of jobs
$50.79 - $55.15
4% of jobs
$55.15 - $59.51
2% of jobs
$59.51 - $63.87
2% of jobs
$15
$36
$63
| Aspect | Entrylevel Customer Experience Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes customer feedback, identifies trends, and recommends improvements to enhance customer experience | Handles customer inquiries, resolves issues, and provides support directly to customers |
| Required Skills | Data analysis, communication, problem-solving, familiarity with CRM tools | Communication, patience, problem-solving, product knowledge |
| Work Environment | Office setting, often with cross-department collaboration | Call centers, retail stores, or online support channels |
| Typical Certifications | Customer experience or data analysis certifications (optional) | Customer service or support certifications (optional) |
While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.
For Entrylevel Customer Experience Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
The top searched job categories for Entrylevel Customer Experience Analyst jobs in Silver Spring, MD are:
Cities near Silver Spring, MD with the most Entrylevel Customer Experience Analyst job openings:
$16 - $21.75/hr
Full-time
Re-posted 11 days ago
