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Entry Level Customer Experience Analyst Jobs in Silver Spring, MD

Tecolote Research

Entry Level Analyst

Washington, DC · On-site

$55K - $75K/yr

The position requires no experience but an interest in data analytics and visualization, financial analysis, cost analysis and budget formulation. Successful candidates will have excellent ...

Insilico Logix

QA Analyst - Entry Level

Herndon, VA

We are customer-focused and strive for excellent service, professionalism and fair and honest business practices. We are actively looking for Entry level QA/BA Analyst position for our clients ...

Insilico Logix

QA Analyst - Entry Level

Reston, VA

We are customer-focused and strive for excellent service, professionalism and fair and honest business practices. We are actively looking for Entry level QA/BA Analyst position for our clients ...

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All JobsCustomer Experience Analyst JobsEntry Level Customer Experience Analyst JobsEntry Level Customer Experience Analyst Jobs in Silver Spring, MD

Entry Level Customer Experience Analyst information

See Silver Spring, MD salary details

$19

$41

$70

How much do entry level customer experience analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level customer experience analyst in Silver Spring, MD is $41.88, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $47.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.
What are the most commonly searched types of Customer Experience Analyst jobs in Silver Spring, MD? The most popular types of Customer Experience Analyst jobs in Silver Spring, MD are:
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Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $87,117 per year, or $41.9 per hour.

Customer Experience Coordinator - Alexandria, VA

Veterinary Emergency Group (VEG)

Alexandria, VA

$19.25 - $25.25/hr

Full-time

Posted 18 days ago

Veterinary Emergency Group rating

6.9

Company rating: 6.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

15th of 52 rated veterinary

Job description

WHO WE ARE

VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

FOCUS

The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.

WHO WE NEED

A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.

WHAT YOU'LL DO

Your Mission: Define the customer's experience through Service, Focus, and Participation.

Service:

  • Answer incoming calls immediately and with a smile
  • Manage incoming customer communications (email, text messages, phone calls)
  • Record call information accurately such, as referring vet information
  • Ensure phone calls get transferred to a doctor quickly for anything medically related
  • Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in
  • Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks
  • Offer them beverages or snacks, and find ways to deliver a unique and curated experience
  • Listen to customers' needs with the intent to understand
  • Take ownership of customer complaints, be empathetic, and work to resolve them quickly
  • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
  • Invite customers to provide feedback by completing a survey
    • Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency
  • Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
  • Accompany customers to the exit and thank them for trusting us with their pet's care
  • Always find a creative way to say yes to our customer's needs

Focus:

  • Engage in conversations with customers while they are waiting
  • Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team
  • Update or provide feedback to the nurses and doctors about customers needs
  • Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs
  • Educate customers on end-of-life details such as cremation options
  • Call/text customers 24 hours after their visit to follow up on their pet's care
  • Ensure customers are invited to stay with their pet
  • Initiate video chats between customers, their pet, and our team when they cannot be in the hospital

Participation:

  • Identify creative opportunities for customer participation in a valuable and safe way
  • Celebrate and capture special moments, with permission from the customer
  • Create a personalized experience for the customer and their pet

WHAT YOU'LL NEED:

  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Ability to communicate with anyone and everyone
  • Strong multitasking skills
  • High emotional intelligence. You can 'read a room' and plan and act accordingly
  • Adaptable and amenable in 'high stakes' environments
  • A natural people pleaser
  • Must present yourself with a professional and approachable demeanor

WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best! We also offer:

  • Industry-leading‌ ‌compensation‌ ‌
  • 401K w/ company match
  • Health, Vision, and Dental Insurance
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!
  • Flexible work schedules for a true work-life balance
  • Something new every day - you'll never be bored in emergency medicine
  • We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
  • Generous employee pet discount
  • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
  • Referral rewards - tell your friends why they should come work for VEG too!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

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