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Entry Level Customer Experience Analyst Jobs in Silver Spring, MD

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Collect feedback from users during interactions for analysis and use by other teams in United Solutions * Escalate major issues or critical feedback to Customer Experience leadership to address at a ...

Switchboard

Customer Experience Strategist

Washington, DC · On-site

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain ...

WSSC Water

Manager, Customer Experience

Laurel, MD

Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively * Oversee end-to-end CX metrics, including effort ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... Analyze complaint trends to identify areas for improvement and recommend corrective actions to the ...

Augur Consulting

Entry-Level Analyst

Arlington, VA · On-site

... as needed by customers. Schedule Analysis responsibilities include: Critical path analysis ... Experience with MS Project, analytical software tools, and programing languages such as R, Python ...

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All JobsCustomer Experience Analyst JobsEntry Level Customer Experience Analyst JobsEntry Level Customer Experience Analyst Jobs in Silver Spring, MD

Entry Level Customer Experience Analyst information

See Silver Spring, MD salary details

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$41

$70

How much do entry level customer experience analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level customer experience analyst in Silver Spring, MD is $41.88, according to ZipRecruiter salary data. Most workers in this role earn between $33.56 and $47.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer experience analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an entry level customer experience analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by entry level customer experience analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.
What are the most commonly searched types of Customer Experience Analyst jobs in Silver Spring, MD? The most popular types of Customer Experience Analyst jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Customer Experience Analyst jobs in Silver Spring, MD? For Entry Level Customer Experience Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Experience Analyst jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Customer Experience Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Customer Experience Analyst jobs? Cities near Silver Spring, MD with the most Entry Level Customer Experience Analyst job openings:
Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $87,117 per year, or $41.9 per hour.

Customer Experience Specialist

US AI

North Bethesda, MD • On-site

$55K - $125K/yr

Full-time

Life, Retirement, PTO

Re-posted 28 days ago

Job description

WHO WE ARE

US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights.
If you’re passionate about pushing the boundaries of what’s possible in the digital realm, then this is the place for you. Come work with us, and let’s redefine the future together.

About the job

As a Customer Success Specialist, you will help our customers get the most out of our product offerings by acting as the “voice of the user”. The ideal candidate will easily connect with users as an active listener, have a passion for customer service and experience excellence, and the ability to learn quickly.

What you’ll do
  • Provide application support to company customers based on training and materials provided by United Solutions.
  • Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications.
  • Provide application training and guidance to end users on United Solutions applications as needed in one-on-one settings.
  • Collect feedback from users during interactions for analysis and use by other teams in United Solutions
  • Escalate major issues or critical feedback to Customer Experience leadership to address at a higher level
  • Participate in testing and other application activities to better understand the user perspective
  • Report on individual performance for SLAs and issue management for responding to user issues
  • Document customer concerns for contributing to knowledge management within the Customer Experience team and other teams
  • Collaborate with other engineers, analysts, data scientists, developers, and stakeholders, taking learning and leadership opportunities that will arise every single day
Education & Experience
  • Associate’s degree in computer science, business or related field
  • Minimum of two (2) years’ experience working in a customer support role, preferably in a product company 
  • In depth knowledge of common computer productivity software including Microsoft Word, Excel, GSuite, and other similar software used in most professional environments 
Required Skills / Certifications
  • Possess strong problem-solving skills to address customer issues and find solutions efficiently
  • Ability to acclimate to technical innovation and IT trends in the workplace
  • Exceptional interpersonal and communication skills
  • Excellent observation and critical thinking skills
Preferred Skills / Certifications
  • Bachelor’s degree in computer science, business, or related field
  • Ability to obtain Public Trust/Secret clearance based on customer requirements
  • ITIL 4 Foundations or CompTIA A+
Security clearance
  • You must be able to obtain a security clearance (Secret or higher) – US Citizenship required
COMPENSATION
  • $55,000-$125,000 per year based on skills, experience
Benefits
  • We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
You have the legal right to work in the United States without current or future employer sponsorship. Qualified candidates must live in the United States, with the ability to commute to the North Bethesda, MD office. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. USAI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, gender identification, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment.