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Entry Level Customer Experience Analyst Jobs (NOW HIRING)

Trident

Customer Experience (CX) Analyst

Customer Experience (CX) Analyst Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale ...

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

... experience by supporting the goals of the relationship. * As a Customer Success Analyst, you will ... build and maintain strong professional relationships with our key global customers by supporting a ...

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Levit8 AI

Customer Success Analyst

Customer Success Analyst Levit8 AI, a dynamic startup in the HR Tech space headquartered in ... Experience with CRM software and customer support tools is a plus. * Proactive, adaptable, and ...

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How much do entry level customer experience analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for entry level customer experience analyst in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Experience Analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What does an Entry Level Customer Experience Analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What are some common challenges faced by Entry Level Customer Experience Analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.
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Entry Level Customer Experience Analyst jobs near you
Infographic showing various Entry Level Customer Experience Analyst job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, and 82% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.
Customer Experience Analyst I

Customer Experience Analyst I

United States Steel

Troy, MI • On-site

Other

Posted 13 days ago

United States Steel rating

7.6

Company rating: 7.6 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

224th of 527 rated manufacturers

Job description

Job Description
The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our Automotive Center in Troy, MI for training, development, and collaboration. In addition, up to 25% travel can be expected.
Responsibilities:
  • Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
  • Maintains customer forecasts and is measured on accuracy
  • Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
  • Follows the production of orders to ensure on-time delivery to the customer.
  • Releases material and ensure delivery based on requirements from the customer.
  • Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements.
  • Collaborates with the Regional Sales Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
  • Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
  • Participates in projects to deliver initiatives with a focus on efficiency improvements.
  • Provides outstanding service experience for the customer.
Requirements:
  • Bachelor's degree in business administration, communications, supply chain management, or a closely related field OR an equivalent combination of education and experience
  • A minimum of two years of related experience in customer experience or closely related function
  • Excellent communications and interpersonal skills
  • Excellent planning and organization skills
  • Possess excellent attention to detail while working in a fast-paced environment
  • Have proficiency in Microsoft Office, particularly Excel
  • Ability to adapt to and master web-based support applications
  • Demonstrated ability to work collaboratively in a matrix environment
  • Related experience in steel, metals, or closely related industry preferred
Preferred Skills:
  • Ability to use problem solving techniques to identify and enhance customer value drivers
  • Demonstrates effective project management skills and the ability to manage multiple tasks
  • Identifies and develops opportunities for projects across multiple supply chain disciplines.
Work Environment/Physical Requirements:
  • Commuter remote structure.
  • Ability to travel 25% of the time.
  • Capability to constantly operate a computer.
  • Must be able to remain stationary 50% of the time.
Company Overview
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
  • Ethisphere's World's Most Ethical Companies® 2022, '23, '24
  • Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
  • Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
  • Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

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