ZipRecruiter

Log In

1

Customer Experience Analyst Freelance Jobs (NOW HIRING)

Summit 7 Systems

Customer Experience Analyst

AL · On-site +1

$50K - $60K/yr

Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data ...

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

New

General Motors

Customer Experience Analyst

Warren, MI · On-site

The Customer Experience Analyst - OnStar Vehicle Insights / Telemetry API is responsible for ensuring the systems, APIs, and data flows that support connected vehicle services are functioning ...

New

TalentSky

Customer Experience Analyst

Redwood City, CA · On-site

The Customer Experience Analyst contributes to the TalentSky mission by assuring that each TalentSky enterprise customer is successfully on-boarded, trained, and given all the information they need ...

SimpliSafe

Customer Experience Analyst

Richmond, VA

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Customer Experience (CX) Analytics * Customer Insights * Tableau * MicroStrategy * Data Analysis * Insight Storytelling * Cross-functional Collaboration * Data Validation / Data Quality * Executive ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Customer Experience (CX) Analytics * Customer Insights * Tableau * MicroStrategy * Data Analysis * Insight Storytelling * Cross-functional Collaboration * Data Validation / Data Quality * Executive ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Richmond, VA

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Basis AI

Customer Experience Analyst

Manhattan, NY · On-site

You'll come in as one of the first dedicated customer experience hires at Basis. You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support ...

Basis AI

Customer Experience Analyst

New York, NY · On-site

$70K - $110K/yr

You'll come in as one of the first dedicated customer experience hires at Basis. You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

next page

Showing results 1-20

All JobsCustomer Experience Analyst JobsCustomer Experience Analyst Freelance Jobs

Customer Experience Analyst Freelance information

See salary details

$18

$40

$67

How much do customer experience analyst freelance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience analyst freelance in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by freelance customer experience analysts, and how can they be addressed?

Freelance Customer Experience Analysts often encounter challenges such as adapting to diverse company cultures, managing multiple clients simultaneously, and accessing consistent data across organizations. To address these, it's helpful to establish clear communication channels with clients from the outset, utilize standardized frameworks for analyzing customer feedback, and set realistic expectations for deliverables. Building strong relationships and maintaining flexibility can also help freelancers integrate more smoothly with client teams and drive impactful results.

What does a customer experience analyst freelance do?

A Customer Experience Analyst Freelance works independently to assess, analyze, and improve the interactions customers have with a company. They collect and interpret customer feedback, identify pain points in the customer journey, and suggest actionable improvements to enhance satisfaction and loyalty. Freelance analysts may work with multiple clients, providing insights through data analysis, surveys, and customer interviews. Their ultimate goal is to help businesses deliver better experiences that drive customer retention and positive brand perception.

What are the key skills and qualifications needed to thrive as a customer experience analyst freelance, and why are they important?

To thrive as a Customer Experience Analyst Freelance, you need strong analytical abilities, experience in data interpretation, and a background in customer service or business analysis. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Tableau or Excel is typically expected. Excellent communication, problem-solving, and self-management skills help you stand out in this independent role. These skills are vital for accurately assessing customer interactions, identifying actionable insights, and delivering value to clients in a flexible work environment.

What is the difference between Customer Experience Analyst Freelance vs Customer Experience Analyst?

AspectCustomer Experience Analyst FreelanceCustomer Experience Analyst
CredentialsTypically requires a bachelor’s degree in marketing, business, or related field; certifications like CXPA are a plusSame as freelance; often holds degrees in similar fields and relevant certifications
Work EnvironmentIndependent, remote or on-site, project-basedFull-time, employed by a company, often in an office setting
Employer & Industry UsageUsed by companies seeking flexible, project-based expertiseEmployed by organizations to analyze and improve customer experience continuously
Search & Comparison IntentOften searched by those looking for freelance or contract rolesTypically searched by those seeking full-time employment or internal roles

In summary, a Customer Experience Analyst Freelance works independently on specific projects, offering flexibility and varied clients, while a Customer Experience Analyst is usually a full-time employee within an organization, focusing on ongoing customer experience strategies.

More about Customer Experience Analyst Freelance jobs
What cities are hiring for Customer Experience Analyst Freelance jobs? Cities with the most Customer Experience Analyst Freelance job openings:
What are the most commonly searched types of Customer Experience Analyst jobs? The most popular types of Customer Experience Analyst jobs are:
What states have the most Customer Experience Analyst Freelance jobs? States with the most job openings for Customer Experience Analyst Freelance jobs include:
What job categories do people searching Customer Experience Analyst Freelance jobs look for? The top searched job categories for Customer Experience Analyst Freelance jobs are:
Customer Experience Analyst Freelance jobs near you
Infographic showing various Customer Experience Analyst Freelance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Experience Analyst

Summit 7 Systems

AL • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Position Title:
Customer Experience Analyst
Location:
Huntsville, AL
Salary*:
$50,000 - $60,000
*Dependent upon qualifications
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:
  • Excellent health benefits from BCBS
  • Smile brighter with Ameritas dental benefits
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Summary:
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership
Essential Functions:
  • Review case status
  • Assist in analyzing cases to determine areas of focus and improvement
  • Support root cause analysis under guidance from senior staff
  • Gather artifacts for strategic business reviews and client interactions
  • Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:
  • Collaborate and communicate effectively within a team
  • Ensure requests are routed to the proper resource quickly and efficiently
  • Enter all time and expenses as they occur
  • Pursue continuous education and technical skill development through outlets including industry standard certifications
  • Support customer relationship efforts through timely, professional communication
  • Escalate complex issues to senior team members as needed
  • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
  • Provide fast turnaround of client and internal requests as directed

Job Specifications:
Required
  • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
  • Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired
  • Security+ Certification
  • Office 365 experience
  • Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

Apply