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Customer Experience Analyst Freelance Jobs (NOW HIRING)

Basis AI

Customer Experience Analyst

New York, NY · On-site

$70K - $110K/yr

You'll come in as one of the first dedicated customer experience hires at Basis. You'll be our customers' first line of defense, and you'll build the playbooks and knowledge base that scale support ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Shiftsmart

Customer Analyst

New York, NY · On-site

$100K - $135K/yr

You have 2-4+ years experience in an analytical role (e.g. bizops, product analytics, data science ... We show up for our customers, our partners, and most importantly our teammates, and make every ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Dallas, TX · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

Atlanta, GA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

SquareTrade

Customer Insights Analyst

San Francisco, CA · On-site +1

Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes. * Own end-to-end ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Design and manage NPS and customer experience surveys, ensuring high data quality and ... Analyze open-ended survey responses using structured qualitative coding techniques to identify ...

Lever Demo 2

Customer Success Analyst

Irvine, CA · On-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

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Customer Experience Analyst Freelance information

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How much do customer experience analyst freelance jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience analyst freelance in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by freelance Customer Experience Analysts, and how can they be addressed?

Freelance Customer Experience Analysts often encounter challenges such as adapting to diverse company cultures, managing multiple clients simultaneously, and accessing consistent data across organizations. To address these, it's helpful to establish clear communication channels with clients from the outset, utilize standardized frameworks for analyzing customer feedback, and set realistic expectations for deliverables. Building strong relationships and maintaining flexibility can also help freelancers integrate more smoothly with client teams and drive impactful results.

What does a Customer Experience Analyst Freelance do?

A Customer Experience Analyst Freelance works independently to assess, analyze, and improve the interactions customers have with a company. They collect and interpret customer feedback, identify pain points in the customer journey, and suggest actionable improvements to enhance satisfaction and loyalty. Freelance analysts may work with multiple clients, providing insights through data analysis, surveys, and customer interviews. Their ultimate goal is to help businesses deliver better experiences that drive customer retention and positive brand perception.

What are the key skills and qualifications needed to thrive as a Customer Experience Analyst Freelance, and why are they important?

To thrive as a Customer Experience Analyst Freelance, you need strong analytical abilities, experience in data interpretation, and a background in customer service or business analysis. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Tableau or Excel is typically expected. Excellent communication, problem-solving, and self-management skills help you stand out in this independent role. These skills are vital for accurately assessing customer interactions, identifying actionable insights, and delivering value to clients in a flexible work environment.

What is the difference between Customer Experience Analyst Freelance vs Customer Experience Analyst?

AspectCustomer Experience Analyst FreelanceCustomer Experience Analyst
CredentialsTypically requires a bachelor’s degree in marketing, business, or related field; certifications like CXPA are a plusSame as freelance; often holds degrees in similar fields and relevant certifications
Work EnvironmentIndependent, remote or on-site, project-basedFull-time, employed by a company, often in an office setting
Employer & Industry UsageUsed by companies seeking flexible, project-based expertiseEmployed by organizations to analyze and improve customer experience continuously
Search & Comparison IntentOften searched by those looking for freelance or contract rolesTypically searched by those seeking full-time employment or internal roles

In summary, a Customer Experience Analyst Freelance works independently on specific projects, offering flexibility and varied clients, while a Customer Experience Analyst is usually a full-time employee within an organization, focusing on ongoing customer experience strategies.

More about Customer Experience Analyst Freelance jobs
What cities are hiring for Customer Experience Analyst Freelance jobs? Cities with the most Customer Experience Analyst Freelance job openings:
What are the most commonly searched types of Customer Experience Analyst jobs? The most popular types of Customer Experience Analyst jobs are:
What states have the most Customer Experience Analyst Freelance jobs? States with the most job openings for Customer Experience Analyst Freelance jobs include:
What job categories do people searching Customer Experience Analyst Freelance jobs look for? The top searched job categories for Customer Experience Analyst Freelance jobs are:
Customer Experience Analyst Freelance jobs near you
Infographic showing various Customer Experience Analyst Freelance job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.
Customer Experience Analyst

Customer Experience Analyst

Calculated Hire

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience Analyst

Atlanta, GA 30339

Onsite Mon-Friday

6 month contract with potential for extension


Overview:

We are looking for a skilled Senior Customer Experience Analyst to join the Voice of the Customer team at our Fortune 50 retail client. The ideal candidate will have 3-5+ years of experience in data analysis with a strong understanding of SQL and Qualtrics. This role will play a critical part in turning customer feedback data into actionable insights to drive decision-making for the customer experience and online organization.


Responsibilities:

  • Conduct competitive analysis and benchmarking to identify best practices in customer experience and ensure this retailer remains a leader in serving customers.
  • Support ongoing enhancements to the Voice of the Customer program by creating and refining analytic models, scorecards, and dashboards.
  • Lead or support projects focused on process improvements, rooted in customer feedback and data analysis, to drive meaningful change within the business.
  • Present findings and recommendations to key stakeholders, confidently advocating for the customer perspective and encouraging informed decision-making.
  • Manage customer satisfaction KPIs, such as LTUA scores, and produce regular reports for internal stakeholders that highlight actionable insights.
  • Collaborate cross-functionally, balancing competing priorities and developing effective solutions to enhance the customer journey.
  • Gather requirements from business stakeholders for new surveys, configure and deploy surveys on the Qualtrics platform, ensuring solutions meet business objectives and deliver actionable results.


Requirements:

  • Bachelor’s degree or higher in Business, Marketing, Data Analytics, or a related field (or equivalent work experience).
  • Minimum 3-5 years of professional experience in analytics, business intelligence, or customer experience, preferably in a retail setting.
  • Proficient with the Qualtrics application, including survey building, customization, and reporting.
  • Advanced Excel and PowerPoint skills; proficiency with analytic platforms such as SQL
  • GBQ experience is strongly preferred.
  • Strong communication and storytelling abilities—able to translate complex data into clear, actionable insights for stakeholders.


Apply