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Customer Experience Analyst Freelance Jobs (NOW HIRING)

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Summit 7 Systems

Customer Experience Analyst

$50K - $60K/yr

Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Ibotta, Inc

Customer Experience Analyst

Denver, CO · On-site

$50K - $63K/yr

Ibotta is seeking an Customer Experience Analyst to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will be motivated by continuous ...

New

SimpliSafe

Customer Experience Analyst

Boston, MA

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Refacture

Customer Experience Analyst I

Customer Experience Analyst The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major ...

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Customer Experience Analyst Freelance information

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How much do customer experience analyst freelance jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer experience analyst freelance in the United States is $40.51, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $45.91 per hour, depending on experience, location, and employer.

What does a customer experience analyst freelance do?

A Customer Experience Analyst Freelance works independently to assess, analyze, and improve the interactions customers have with a company. They collect and interpret customer feedback, identify pain points in the customer journey, and suggest actionable improvements to enhance satisfaction and loyalty. Freelance analysts may work with multiple clients, providing insights through data analysis, surveys, and customer interviews. Their ultimate goal is to help businesses deliver better experiences that drive customer retention and positive brand perception.

What are the key skills and qualifications needed to thrive as a customer experience analyst freelance, and why are they important?

To thrive as a Customer Experience Analyst Freelance, you need strong analytical abilities, experience in data interpretation, and a background in customer service or business analysis. Familiarity with customer relationship management (CRM) systems, survey platforms, and data visualization tools like Tableau or Excel is typically expected. Excellent communication, problem-solving, and self-management skills help you stand out in this independent role. These skills are vital for accurately assessing customer interactions, identifying actionable insights, and delivering value to clients in a flexible work environment.

What are some common challenges faced by freelance customer experience analysts, and how can they be addressed?

Freelance Customer Experience Analysts often encounter challenges such as adapting to diverse company cultures, managing multiple clients simultaneously, and accessing consistent data across organizations. To address these, it's helpful to establish clear communication channels with clients from the outset, utilize standardized frameworks for analyzing customer feedback, and set realistic expectations for deliverables. Building strong relationships and maintaining flexibility can also help freelancers integrate more smoothly with client teams and drive impactful results.

What is the difference between Customer Experience Analyst Freelance vs Customer Experience Analyst?

AspectCustomer Experience Analyst FreelanceCustomer Experience Analyst
CredentialsTypically requires a bachelor’s degree in marketing, business, or related field; certifications like CXPA are a plusSame as freelance; often holds degrees in similar fields and relevant certifications
Work EnvironmentIndependent, remote or on-site, project-basedFull-time, employed by a company, often in an office setting
Employer & Industry UsageUsed by companies seeking flexible, project-based expertiseEmployed by organizations to analyze and improve customer experience continuously
Search & Comparison IntentOften searched by those looking for freelance or contract rolesTypically searched by those seeking full-time employment or internal roles

In summary, a Customer Experience Analyst Freelance works independently on specific projects, offering flexibility and varied clients, while a Customer Experience Analyst is usually a full-time employee within an organization, focusing on ongoing customer experience strategies.

More about Customer Experience Analyst Freelance jobs

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What are the most commonly searched types of Customer Experience Analyst jobs?

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What states have the most Customer Experience Analyst Freelance jobs?

States with the most job openings for Customer Experience Analyst Freelance jobs include:

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The top searched job categories for Customer Experience Analyst Freelance jobs are:

Customer Experience Analyst Freelance jobs near you
Infographic showing various Customer Experience Analyst Freelance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,271 per year, or $40.5 per hour.

Customer Experience Analyst

Itasca, IL • Remote

National Safety Council
Public Safety Statistics Centers and Offices • 201 - 500 employees
Learn more about National Safety Councilexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Save lives, from the workplace to anyplace.
The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. 
We are currently looking for a Customer Experience Analyst to join us in our mission to save lives and prevent injuries.
Position Highlights:
The Customer Experience Analyst is responsible for analyzing customer interactions, operational performance, and feedback across an omnichannel contact center to drive insights that improve both customer experience and operational efficiency. This role supports the delivery of world-class service by identifying trends, uncovering root causes, and recommending data-driven improvements across voice and digital channels.
Working closely with Customer Service leadership and enablement team colleagues, this role serves as a key partner in optimizing contact center performance, leveraging tools such as Five9, and ensuring insights translate into measurable business outcomes. This position is a critical feeder role to leadership, building the analytical foundation required to support strategic decision-making and continuous improvement.
What You’ll Own:
Omnichannel Data Collection & Analysis
  • Analyze customer interaction data across voice,  email, and digital channels to include websites (self-service portals, FAQs), mobile appts, chatbots, live chat, SMS and social mediato identify trends, contact drivers, and performance patterns.
  • Evaluate both experience metrics (CSAT, NPS, CES) and operational KPIs (AHT, FCR, Service Level, Quality) to understand performance drivers.
  • Identify opportunities to reduce customer effort, improve resolution times, and enhance overall experience consistency.
Reporting, Dashboards & Visualization
  • Develop and maintain real-time and historical dashboards that provide visibility into customer experience and operational performance.
  • Deliver recurring and ad hoc reporting for leadership, highlighting risks, trends, and actionable insights.
  • Ensure reporting accuracy and consistency across systems, including Five9 and CRM platforms.
Contact Center Analytics & Five9 Optimization
  • Leverage Five9 reporting and analytics tools to assess:
    • Call routing effectiveness
    • IVR performance and containment
    • Channel utilization and efficiency
  • Partner with leadership to identify and recommend improvements to routing logic, workflows, and self-service capabilities.
  • Support system enhancements and ensure data integrity across contact center platforms.
Voice of Customer (VoC) & Sentiment Analysis
  • Support and manage Voice of Customer programs, integrating feedback from surveys, complaints, and interaction-level data.
  • Synthesize quantitative and qualitative insights to provide a comprehensive view of the customer experience.
  • Monitor sentiment trends across customer segments and channels.
Customer Journey Mapping & Experience Optimization
  • Map and analyze end-to-end customer journeys across contact center touchpoints.
  • Identify friction points, breakdowns, and inconsistencies impacting customer satisfaction and operational efficiency.
  • Partner with stakeholders to improve critical moments in the customer journey.
Root Cause Analysis & Continuous Improvement
  • Conduct root cause analysis on negative feedback, repeat contacts, and performance gaps.
  • Identify systemic issues driving customer dissatisfaction and operational inefficiencies.
  • Partner with internal business units and shared service teams to validate findings and develop targeted improvement plans.
  • Support continuous improvement initiatives and monitor progress through implementation.
Actionable Insights & Impact Measurement
  • Translate data into clear, prioritized recommendations aligned with customer and business goals.
  • Communicate insights and influence stakeholders across the organization to drive alignment and adoption of proposed solutions.
  • Quantify the impact of proposed changes and track post-implementation performance improvements.
  • Support leadership in making data-driven decisions that balance customer experience with operational efficiency.
Cross-Functional Collaboration
  • Partner with Customer Operations, Workforce Management, Product, IT, and Training teams to align improvement initiatives.
  • Support implementation of process, technology, and experience enhancements.
  • Communicate insights effectively to both technical and non-technical stakeholders.
We’re Looking for Someone with: 
  • 2–4 years of experience in contact center analytics, customer experience, or operations analysis.
  • Experience in an omnichannel customer service environment.
  • Familiarity with contact center KPIs and workforce dynamics.
  • Strong analytical and problem-solving skills with the ability to interpret complex datasets.
  • Knowledge of customer journey mapping and VoC frameworks.
  • Proficiency in reporting tools (Excel, BI tools, dashboards).
  • Strong communication and data storytelling skills.
  • Experience with Five9 reporting, analytics, or administration.
  • Experience with BI tools (Power BI, Tableau) and CRM platforms (e.g., Salesforce).
  • Basic experience with SQL or data querying tools.
  • This is a remote position.
  • Salary range: $85,000 to $90,000
Reasons You’ll Love it here: 
NSC cares about the safety, health, and overall well-being of our employees.  We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.  We offer the following:
  • At least 20 PTO days accrued 1st year and 11 paid holidays
  • Flexible work arrangements
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 403(b) & Roth 403(b)  with employer match up to 6%
  • Reimbursable training
  • Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step.  It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
NSC is a Recovery-Friendly Workplace.
We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions.
NSC is an equal opportunity employer.
 

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