Client Solution Analyst Jobs (NOW HIRING)

Description
Why MMIT?
At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare's most complex challenges.
MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription - answering the "what" of how payers cover therapies and the "why" behind those decisions. MMIT's product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.
In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers-Evaluate, Citeline, Panalgo and The Dedham Group-to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.
The role:
The Client Delivery Services (CDS) team delivers comprehensive solutions that meet client business needs. The CDS team are the recognized product specialists and advisors. They develop requirements and lead User Acceptance Testing (UAT). This team's role is critical for MMIT to ensure timely and accurate configurations to clients.
The Client Solution/Business Analyst is the partner to the Project Manager and contributes to the success of a project by ensuring proposed solutions are solving the right problem. The Business Analyst owns requirements gathering, is completely familiar with the core business area they support and ensures that the final product meets those requirements.
To succeed in this role, you will:

• Have proficiency in understating scope and objectives by a thorough understanding of business systems and requirements.
• Act as a liaison with end-user clients during the design and configuration of software requirements and customer specifications.
• Excel in environments of ambiguity, change, and rapid iteration
• Have natural curiosity and a drive to understand complex concepts and systems, expanding scope beyond immediate areas of ownership
• Be a creative, flexible and positive problem solver who is comfortable working both independently and collaboratively
• Analyze business and user needs, document requirements and translate into proper system requirement specifications.
• Adhere to process workflows SLA's, and escalation protocols.
• Plan and execute User Acceptance Testing (UAT) for Promo suite of solutions.
• Perform timely and thorough proofreading of approved content to ensure high-quality delivery.
• Prepare Pharma regulatory submission materials and submits documentation into client systems when needed.

Qualifications

• Bachelor's Degree or relevant experience required.
• 2-5 yrs. of professional experience.
• Understanding of Pharma and Market access space.
• Excellent written and verbal communication skills.
• Critical thinking and creative problem-solving skills.
• Excellent relationship building and negotiation skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Excellent time management and prioritization skills.
• Knowledge of Jira, Confluence, Smartsheet and Microsoft Office Suite is preferred.
• Other duties, as assigned.

Our Guiding Principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere - even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
Benefits:

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits B
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Education Reimbursement
• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $65,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.