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Associate Service Desk Analyst Jobs (NOW HIRING)

Vision Technologies, Inc

Service Desk Analyst

Easton, PA

$19.50 - $26.50/hr

The Service Desk Support Analyst will provide first level technical support to end users on various ... EDUCATION An Associate degree in Computer Science or related disciplines is preferred.

Vision Technologies, Inc

Service Desk Analyst

Easton, PA · On-site

$19.50 - $26.50/hr

Overview The Service Desk Support Analyst will provide first level technical support to end users ... EDUCATION An Associate degree in Computer Science or related disciplines is preferred.

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

City of Greensboro

Service Desk Analyst

Greensboro, NC

$58K - $104K/yr

Service Desk Analyst - Information Technology Department The City of Greensboro is seeking a ... Associate's Degree with 4+years of experience working in a computer technology environment or Some ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ · On-site

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Service Desk Analyst. This position is on ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ · On-site

$20 - $27.25/hr

The Service Desk Analyst is the initial point of contact and is responsible for gathering and analyzing information regarding the users request or issue, troubleshooting, resolving or escalating as ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides ... Experience working in an IT Support function or an Associate-level degree in related field.

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ... Associate degree in Computer Science, Information Technology or relevant field (or two additional ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides ... Experience working in an IT Support function or an Associate-level degree in related field.

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This ... The Associate will also analyze the data obtained with these tools to diagnose problems, determine ...

ECS Resource Group

Service Desk Analyst

Reading, PA

£230/day

SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing ...

New

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $40/hr

Service Desk Analyst Location: White Plains, NY Duration: 12+ months(possibilities of extensions ... Associate degree in Information Systems;4 year college degree is preferred. Meet Your Recruiter ...

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Associate Service Desk Analyst information

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$14

$24

$35

How much do associate service desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for associate service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.
More about Associate Service Desk Analyst jobs
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What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
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What job categories do people searching Associate Service Desk Analyst jobs look for? The top searched job categories for Associate Service Desk Analyst jobs are:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 23% Full Time, 72% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Vision Technologies, Inc

Easton, PA

$19.50 - $26.50/hr

Full-time

Posted 12 days ago

Job description

The Service Desk Support Analyst will provide first level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of incidents and problems, which may range from straightforward to more complicated technical issues. They will also be responsible for responding to, documenting, and resolving assigned issues in a timely manner in accordance with client Service Level Agreements. The Service Desk Analyst must have excellent problem-solving skills in order to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route them to appropriate functional areas for resolution.

The Service Desk Analyst will act as a single point of contact for phone calls coming into the Service Desk and emails from staff regarding technology related issues or questions. The Service Desk Analyst will also perform root cause analysis, develop and maintain process documentation for typical issues, and recommend procedures and controls for issue prevention.

This position will support multiple technologies including desktops, laptops, mobile devices and videoconferencing equipment.  This position may require independent work, sharing information and assisting others with issue resolution and documentation.


  • Provide exceptional customer service in person, via phone, and email as appropriate
  • Receiving, logging, and managing calls from internal staff via telephone and email
  • Maintenance of an Asset Database and track changes
  • 1st level support
  • Troubleshooting technology related problems of client specific software or hardware
  • Log all calls in the Service Desk issue tracking system
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Maintain a high degree of customer service for all assigned issues
  • Escalate calls to the proper functional area
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform basic user administrative duties in Active Directory
  • Maintain process documentation
  • Responsible for on-call 24/7 rotation, as assigned
  • Excellent communication skills
  • Positive team attitude and professional demeanor
  • Excellent problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Strong desire to learn and grow professionally
  • Basic Knowledge of Microsoft Office products
  • Basic Active Directory user management functions
  • Experience with Microsoft Exchange helpful
  • Basic Printer and peripheral device troubleshooting
  • Basic knowledge of networking components

YEARS OF EXPERIENCE

  • Successful candidates typically have one or more years of relevant experience. 
  • Experience with the customer’s installed product base is preferred.

EDUCATION

An Associate degree in Computer Science or related disciplines is preferred.

CERTIFICATION REQUIREMENTS

CompTIA A+ and/or Microsoft Certified Solutions Associate (MSCA) Windows 10 certification desired.

SECURITY CLEARANCE

Must pass a Public Trust background investigation.


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