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Associate Service Desk Analyst Jobs in Georgia (NOW HIRING)

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... Associate's degree in Computer Science, Information Systems, or a related field, preferred. JOB ...

Posted today

DIGIOFFICE

Service Desk Analyst

Duluth, GA · On-site

$21/hr

Wellness resources DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the ... Associate degree in Information Technology, Computer Science, or related field preferred.

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Training & development DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$63K - $70K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Associate Degree with 3 Years of help desk experience Required Skills * Experience working in a ... Experience in customer service Required

Kforce Technology Staffing

Tier 1 Service Desk

Alpharetta, GA · On-site

$20 - $27.25/hr

We are seeking a customer-focused Service Desk Analyst to join our Technology Support team. This individual will serve as the first point of contact for retail store employees, providing Tier 1 ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Georgia

Associate Service Desk Analyst information

See Georgia salary details

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How much do associate service desk analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for associate service desk analyst in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are the most commonly searched types of Service Desk Analyst jobs in Georgia? The most popular types of Service Desk Analyst jobs in Georgia are:
What are popular job titles related to Associate Service Desk Analyst jobs in Georgia? For Associate Service Desk Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Georgia look for? The top searched job categories for Associate Service Desk Analyst jobs in Georgia are:
What cities in Georgia are hiring for Associate Service Desk Analyst jobs? Cities in Georgia with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

Service Desk Analyst

D4C Dental Brands

Atlanta, GA • On-site

$20 - $27.50/hr

Other

Posted 16 hours ago

Posted today

D4C Dental Brands rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Service Desk Analyst
JOB SUMMARY:
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.
EDUCATION/CREDENTIALS:
  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:
  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:
  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulously record all incidents and resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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