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Associate Service Desk Analyst Jobs in Georgia (NOW HIRING)

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... Associate's degree in Computer Science, Information Systems, or a related field, preferred. JOB ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the ... Associate degree in Information Technology, Computer Science, or related field preferred.

RedHelm

Service Desk Analyst l

Atlanta, GA · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K - $70K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$60K - $72K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Serve as the initial point of contact for ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Learn more at www.dminc.com DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Serve as the initial point of contact for CDC personnel ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In-depth technical knowledge and experience in installing, configuring, documenting, operating and ...

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Associate Service Desk Analyst information

See Georgia salary details

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How much do associate service desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate service desk analyst in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Georgia?

The most popular types of Service Desk Analyst jobs in Georgia are:

What are popular job titles related to Associate Service Desk Analyst jobs in Georgia?

For Associate Service Desk Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Georgia look for?

The top searched job categories for Associate Service Desk Analyst jobs in Georgia are:

What cities in Georgia are hiring for Associate Service Desk Analyst jobs?

Cities in Georgia with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

Service Desk Analyst

Dental Careers | Hygienists, Assistants, Operations Office Staff | D4C

Atlanta, GA • On-site

$20 - $27.50/hr

Full-time

Posted 22 days ago

Job description

Service Desk Analyst

JOB SUMMARY:

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This role requires a strong combination of troubleshooting skills and customer service to efficiently resolve end-user issues and restore services with minimal disruption. This position works in a dynamic environment where problem-solving and continuous learning are essential. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS:

  • Associate's degree in Computer Science, Information Systems, or a related field, preferred.

JOB RELATED EXPERIENCE:

  • A minimum of 2+ years of experience in a technical support or help desk role (can include academic or internship experience).

JOB-RELATED SKILLS/COMPETENCIES:

  • Sound knowledge of Windows/macOS and common productivity applications (Microsoft Office Suite, Office 365, Adobe, etc.).
  • Familiarity with Active Directory
  • Excellent verbal and written communication, patience, empathy, and the ability to explain complex tech concepts tonon-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment.
  • Experience with networking fundamentals (TCP/IP, DNS, DHCP), troubleshooting printer issues, and configuring mobile device management (MDM) solutions.

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Incident Management: Log, prioritize, diagnose, and resolve incoming tickets using ticketing systems, ensuring timely resolution or escalation.
  • Technical Troubleshooting: Diagnosing and resolving technical issues related to hardware (PCs, printers, mobile devices), software applications, and network connectivity.
  • System Maintenance: Install, configure, and update software and hardware, and manage user accounts (passwords, permissions).
  • Documentation: Meticulouslyrecord all incidentsand resolutions to build an internal knowledge base for future reference, create user and team guides/documentation.
  • Escalation: Refer complex or unresolved issues to specialized IT teams or vendors.
  • Customer Service Focus: Provide excellent customer service through proactive communication, empathy, and a commitment to resolving problems with a positive attitude.
  • Continuous Learning: Stay updated on supported technologies and software, proactively seeking opportunities to expand technical knowledge.

OTHER DUTIES:

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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