ZipRecruiter

Log In

1

Service Desk Jobs in Georgia (NOW HIRING)

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

The EDH

Service Desk Specialist

Atlanta, GA

Service Desk Specialist I who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with ...

DIGIOFFICE

Service Desk Analyst

Duluth, GA · On-site

$21/hr

Wellness resources DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor Atlanta, Georgia Client: APS IT Duration: 12+ Months Serves as the primary Service Desk liaison for ...

3i People, Inc.

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Training & development DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of ...

Gianteagle

Service Desk Team Member

Mcintyre, GA · On-site

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Jobs in Georgia

Service Desk information

See Georgia salary details

$7

$17

$32

How much do service desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a support role responsible for handling IT-related issues, providing technical assistance, and resolving user problems. They often use ticketing systems, communicate with users, and may require knowledge of troubleshooting tools and ITIL practices.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay 4000 a week without a degree?

Service desk roles typically do not pay $4,000 a week without a degree; however, high-paying jobs outside this field, such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, can reach or exceed that level with experience. These positions often require specialized skills, certifications, or extensive experience rather than formal degrees.

Is getting a helpdesk job hard?

A helpdesk or service desk job typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some positions may require certifications like CompTIA A+ or experience with specific tools, entry-level roles are often accessible to those with relevant skills and a willingness to learn.

How can I make 2000 a week working from home?

A Service Desk role typically offers a fixed salary or hourly wage, making it unlikely to reach $2000 weekly solely from standard hours. To increase earnings, professionals can pursue certifications like CompTIA or ITIL, develop strong technical and communication skills, and consider freelance or consulting opportunities in IT support or related fields, which may offer higher pay for specialized services or extended hours.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Georgia? The most popular types of Service Desk jobs in Georgia are:
What are popular job titles related to Service Desk jobs in Georgia? For Service Desk jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Georgia look for? The top searched job categories for Service Desk jobs in Georgia are:
What cities in Georgia are hiring for Service Desk jobs? Cities in Georgia with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Georgia as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.
Service Desk Manager

Service Desk Manager

Softrim LLC

Alpharetta, GA • On-site

Other

Posted 18 days ago

Job description

Salary:

Position Summary:


The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.


Key Responsibilities:


Operational Leadership


  • Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.
  • Monitor ticket queues, assign priorities, and ensure SLA compliance.
  • Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).
  • Implement and optimize ITIL-aligned service management processes.


Team Management


  • Lead, mentor, and coach service desk analysts to maintain high performance and engagement.
  • Conduct regular performance reviews and facilitate ongoing training and skills development.
  • Manage staffing schedules and workload distribution.


Customer & Stakeholder Engagement


  • Serve as the primary escalation point for service issues.
  • Maintain strong communication with business units to understand support needs and identify improvement opportunities.
  • Ensure a customer-centric culture within the service desk team.


Process, Tools & Continuous Improvement


  • Maintain and enhance the knowledge base and documentation.
  • Identify recurring issues and work with technical teams to resolve root causes.
  • Drive automation and improvements in tools, workflows, and service delivery.
  • Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).


Governance & Compliance


  • Ensure adherence to security, compliance, and organizational policies.
  • Participate in audits and produce required reporting.
  • Contribute to IT disaster recovery and business continuity plans.


Job Requirements:


Education & Experience


  • Bachelors degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 2+ years of experience in a service desk, IT support, or technical operations environment.
  • 3+ years of experience in a supervisory or management role within an enterprise IT support environment.


Technical Skills


  • Strong understanding of ITIL framework; ITIL Foundation certification preferred.
  • Experience with ITSM tools such as ConnectWise Automate, ConnectWise Manage, Jira, ConnectSecure, Auvik, or similar.
  • Solid knowledge of Windows/Mac operating systems, networking basics, hardware/software support, and enterprise applications.
  • Familiarity with Active Directory, MS365 administration, mobile device management, and remote support tools.


Leadership & Soft Skills


  • Excellent customer service and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Proven ability to manage and motivate a technical support team.
  • Ability to work under pressure and manage multiple priorities.
  • Strong project management and organizational skills.


Preferred Qualifications


  • ITIL or ITSM certifications.
  • Experience in change management and continuous improvement methodologies.
  • Background supporting hybrid/cloud environments (Azure, AWS, Entra, Citrix, etc.).
  • Experience in high-availability or enterprise-scale organizations; Fortune 1000.