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Service Desk Jobs in Georgia (NOW HIRING)

Gianteagle

Service Desk Team Member

Mcintyre, GA

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

Gianteagle

Service Desk Team Member

Dublin, GA

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

Digital Management Llc

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$70 - $90/hr

  • Medical

  • Life

  • Retirement

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

New

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

  • Medical

  • Life

  • Retirement

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

$141K/yr

  • Medical

  • Life

  • Retirement

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

  • Medical

  • Life

  • Retirement

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

  • Medical

  • Life

  • Retirement

Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests. * Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software ...

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Showing results 21-40

All JobsService Desk JobsService Desk Jobs in Georgia

Service Desk information

See Georgia salary details

$7

$17

$32

How much do service desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Georgia?

The most popular types of Service Desk jobs in Georgia are:

What are popular job titles related to Service Desk jobs in Georgia?

For Service Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Georgia look for?

The top searched job categories for Service Desk jobs in Georgia are:

What cities in Georgia are hiring for Service Desk jobs?

Cities in Georgia with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Service Desk Specialist I

Georgia Institute of Technology

Atlanta, GA • On-site

Full-time

Re-posted 18 days ago

Georgia Tech rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

312th of 619 rated colleges and universities

Job description

About Us
The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Job Summary
The USG Service Desk Specialist I is a non-exempt, full-time position within the USG Shared Services Center, located in Sandersville, GA, supporting 25 University System of Georgia institutions and the Board of Regents. Reporting to the USG Service Desk Supervisor, this role is responsible for delivering high-quality customer support across a range of areas, including human capital management systems (such as payroll, benefits, and HR), policy and procedural guidance for employees and retirees, and application assistance for prospective USG employees. Additionally, the Specialist I ensures exceptional service for USG's enterprise products, technologies, and services.
Responsibilities
  • Serves as frontline support and issue resolution for all active and former USG employees, institutional practitioners, applicants, USG products, technologies and services.
  • Supports the centralized payroll processing workflow by maintaining a smooth support structure, promptly addressing and resolving issues as appropriate, and escalating complex matters to the internal Centralized Payroll Processing team when necessary.
  • Researches, troubleshoots, and analyzes incoming requests/inquiries, ensuring all necessary information is documented in the case management system, striving to resolve at the Tier 1 level, exhausting all resources including, USG Policies and Procedures, Knowledgebase, Institution Specific Guidelines. If escalation is required, partners with Subject Matter Experts, institutional practitioners, third-party vendors, and/or Service Desk to reach a resolution in a timely manner.
  • Professionally handles personal, confidential, and sensitive information by abiding by all USG Policies and Procedures, including Customer Verification to ensure the protection of all USG employees, retirees, and applicants. Also, responsible for identifying, reporting and the redaction of any information deemed sensitive within the case management system.
  • Multi-tasks through various databases/applications in order to troubleshoot the customer's issue or inquiry in a timely manner.
  • Research and triages incoming issues determining the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem or iTask).
  • Provides recommendations to Service Desk management and/or SSC team members promoting continuous process improvement.
  • Responsible for monitoring software interfaces that indicate the status of key Enterprise production services and products.
  • Provides proactive/reactive communications and diagnostic information related to networks, services, servers, urgent/production down, and/or business interruption events.
  • Works closely in collaboration with third party vendors communicating information regarding service interruptions and/or outages to USG end-users.
  • Recognizes and promptly escalates issues deemed urgent or critical in adherence to USG Service Level Guidelines.
  • Logs, tracks, updates, and resolves network abuse incidences.
  • Identifies trends and/or challenges and provides recommendations to Service Desk Management and other supported areas promoting continuous process improvement.
  • Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery.
  • Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
  • Cross-trains with other departments in order to understand and resolve complex requests and serve as back-up support as needed or during non-peak times.
  • Manages pre-business day checks to ensure all systems, sub-systems, applications, and servers are fully operational.

In addition to the above, other duties may be assigned outside of the scope of this description.
Required Qualifications
  • Associate's Degree with an accredited institution
  • 1 year experience in a Service Desk environment
  • 2 or more years of Customer Service experience
  • Or any equivalent combination of education, experience and training which provides the necessary knowledge and skills.

Knowledge, Skills, & Abilities
  • Knowledgeable of Standard MS Office tools (Outlook, Word, Excel, PowerPoint, Visio, Teams), electronic calendar, Internet browsers, and Windows desktop and its standard suite of tools and programs (base install)
  • General knowledge of computer networking principles, diagnostic tools, and client/server technology in a multi-tiered, layered technical/functional environment
  • Strong oral and written communication skills with particular emphasis in the correct use of grammar and spelling
  • Ability to effectively and patiently communicate complex information in a logical and organized manner
  • Strong interpersonal and collaborative skills, who works well both cross-functionally and independently
  • Ability to effectively work in a fast-paced environment, prioritize, manage time and follow-through on tasks to ensure satisfactory completion
  • Possess strong customer service skills including the ability to maintain a calm and patient demeanor when communicating with customers
  • Proficient and extremely comfortable in navigating within various applications including email, case management system, human capital management systems and other Microsoft office applications to effectively provide solutions to customers
  • Ability to effectively manage an increased workload during times of high call volume and/or peak seasons
  • Technical skills with efficiency in adapting to new systems, services, and/or applications with ease
  • Analytical thinker, who possesses the ability to troubleshoot technical and functional issues , adopt a systematic approach towards identifying and then resolving the problem at hand .

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this organization, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.
For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Other Information
  • Day and overnight travel from headquarters may be required
  • Must have a valid GA Driver's License
  • Light physical exertion may be required
  • Ability to work productively in a virtual environment and cubicle/open space environment utilizing call center and case management technologies, with moderate-to-occasional escalated noise levels.

What Georgia Tech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Georgia Tech logo

About Georgia Tech

Sourced by ZipRecruiter

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its technology resources, collaborations, high-quality student body, and its commitment to diversity, equity, and inclusion.

Industry

Education and colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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